Lehigh Valley Honda - Service Center

Excellent service as usual but this time there was one issue. We had dropped our car off for its annual inspection the night before. I received a message from my servi as usual but this time there was one issue. We had dropped our car off for its annual inspection the night before. I received a message from my service advisor at about 8 am which in itself was great since my appointment wasn't actually until 9:15. The problem was after I called back to give the go ahead with the other needed repairs I didn't get a call back when the car was done until the end of the day. My thought would be that first in, first out. I was told that they were short handed on techs and overbooked on appointments. Not sure where the disconnect was but it sounded like it was a back office issue that they were planning to resolve. More

Lack of concern for customers bysales and upper levelmanagem LVH service dept is fantastic!!! Too bad I can't say the same about customer assistance from sales management and upper level management. When I attem LVH service dept is fantastic!!! Too bad I can't say the same about customer assistance from sales management and upper level management. When I attempted to get assistance and information about an issue the sales manager attempted to verbally intimidate me and upper level management chose to ignore my written inquiry. Received no response until I filed a complaint with the PA Attorney General Dept of Consumer Affairs. Even then the response I received from upper management was termed as "good will gesture." Have purchased several Hondas from LVH and will continue to buy Hondas, but not at LVH. More

Lehigh Valley Honda consistently outperforms my expectations The excellent technicians at LVH have kept my 2008 Honda CRV performing like a new car. Recently I brought the car in for an airbag recall, and the s The excellent technicians at LVH have kept my 2008 Honda CRV performing like a new car. Recently I brought the car in for an airbag recall, and the service was performed quickly and I was given a complimentary inspection and car wash! Their prices are fair, their service is excellent, everyone is smiling and ready to assist in any way, I can't say enough positive things about this dealership, and everyone who works there. More

Great Service Center The service department takes a lot of care and the technicians do not push other services. The waiting area is clean and very comfortable with bagels The service department takes a lot of care and the technicians do not push other services. The waiting area is clean and very comfortable with bagels, coffee, water etc. They always have someone who can take you to work or home if you are leaving your car there. As a woman, the fact that they explain what they are going to do and don't try to "scare" me into thinking that I'll be stranded if another service isn't provided (adding to the cost) is very commendable and much different from other dealerships I have dealt with. I have a 2001 Accord and have always taken it to the dealership for all my service. I will buy my next car at Lehigh Valley Honda. More

Exellency all the way from start to have it done I was very pleased with your service and with Sam Azar. He was very pleasant, kind and efficient. I will recommend your service as I already did. I was very pleased with your service and with Sam Azar. He was very pleasant, kind and efficient. I will recommend your service as I already did. This was my second visit. More

excellent express service Mark Peterson explained all my services done so I could understand it. Technician Josh R rotated the tires and noted I have a tire that need attenti Mark Peterson explained all my services done so I could understand it. Technician Josh R rotated the tires and noted I have a tire that need attention soon. I have nothing but praise for the express service. More

Great dealership to deal with From buying my 2008 Honda CRV to the present day, the service I receive from Lehigh Valley Honda is unprecedented. The garage is clean, the personnel From buying my 2008 Honda CRV to the present day, the service I receive from Lehigh Valley Honda is unprecedented. The garage is clean, the personnel are always professional and, if I choose to wait for the car, the waiting area is very comfortable. I would highly recommend this dealership and I have. My mother bought a new 2016 Honda Accord from Lehigh Valley Honda and is equally pleased. More

Amazing! I'm very impressed with this guys, they are professionals! Maybe take a bit of time at the work, but you will be rewarded with the quality of work and I'm very impressed with this guys, they are professionals! Maybe take a bit of time at the work, but you will be rewarded with the quality of work and the guarantee that they offer at the same time awesome customer service. I definitely will continue doing the repairs of the vehicle here. More

More Clowns than a Three Ring Circus Beware: If you know very little about your car, they will take advantage of you! I came in for state inspection. Service writer stated tires were low, Beware: If you know very little about your car, they will take advantage of you! I came in for state inspection. Service writer stated tires were low, one tire needed replacement and car needed alignment. Car always tracked true and straight. One tire was above recommended inflation, one at recommended and two were low. When I checked at home, all four were 6 pounds below Honda recommended inflation. They also wanted to change air filter even though I changed it four months ago! They also changed me to rotate tire even though they need to take two off for inspection! A bunch of Clowns. More

Great Service Sam Azar is the face of the Serv. Dept. He greets me when I walk in & knows my name. The entire Serv. Dept. Gets the work done right the first time. Sam Azar is the face of the Serv. Dept. He greets me when I walk in & knows my name. The entire Serv. Dept. Gets the work done right the first time. More