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1,731 Reviews of Lehigh Valley Honda - Service Center
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July 06, 2015
Very Unprofessional I went in to order a part and Trevor was super helpful and knowledgable so I figured let me just have them install the part when it comes in. I made a I went in to order a part and Trevor was super helpful and knowledgable so I figured let me just have them install the part when it comes in. I made a 10am appointment for a 15 minute job. When I got there I was supposed to work with Sam as Trevor was on vacation. I wanted to confirm the price Trevor had given me only to be told it would take an hour, Sam had no idea how to replace the part and cost me twice as much. When I said forget it I will get it done somewhere else The response was fine just give her what she was quoted and he walked away. Then I was told to wait in the waiting room and they would come get me. I sat there for an hour and a half until I got impatient enough to go looking for my car only to find out it had been done for some time. I'm glad I got that quote because I just happened to be outside when they finally pulled my car in which was an hour into my waiting time. That's probably how they make people think these easy little jobs take so long to make you pay more cause they move your car from check in to the back where you can see it so you think they are working on it but in all reality it sitting behind the building. I scheduled my recall work but I will be canceling to take it to another Honda dealer and will never be going back. My takeaway from this experience is you cannot trust the mechanics here and to know how long a job will take walking in so you don't get scammed!! More
by Jfrasch
Employees Worked With
Trevor and Sam
June 28, 2015
Great place to visit!! Great place to visit and the people there seem to appear that they feel that it is a great place to work, and seem enjoy their jobs! That is very imp Great place to visit and the people there seem to appear that they feel that it is a great place to work, and seem enjoy their jobs! That is very important to a customer,first impressions and the atmosphere of a place makes a difference and that alone is where most people would like to do business and is not soon forgotten! In this world of negatives, an upbeat,positive,atmosphere makes a difference for all! More
by blessed guy
Employees Worked With
Sam
June 27, 2015
Service I was very impressed by the professionalism and efficiency of the service team. Everyone was nothing but courteous to me and made the experience actua I was very impressed by the professionalism and efficiency of the service team. Everyone was nothing but courteous to me and made the experience actually very pleasant. More
by Pat
Employees Worked With
Trevor
June 25, 2015
A pleasant expeience Sam and his group always make my visit a good one. He gets me in and out as soon as possible. He always explains everything that needs to be done in Sam and his group always make my visit a good one. He gets me in and out as soon as possible. He always explains everything that needs to be done in a friendly and easy to understand way. Also appreciate the car wash and coffee and bagels. More
by Don
Employees Worked With
Sam
June 23, 2015
Honda express service Seth butterfield is a great addition to the service team. He is always helpful and knowledgeable and friendly. He always is upbeat and easy going. H Seth butterfield is a great addition to the service team. He is always helpful and knowledgeable and friendly. He always is upbeat and easy going. He gets back to me in a short period of time More
by frances brader
Employees Worked With
Seth butterfield
June 13, 2015
Customer-focused service excellence! I have been a car owner for over 40 years and have had a lot of service experiences with dealerships...good and bad, but LV Honda hands down is the be I have been a car owner for over 40 years and have had a lot of service experiences with dealerships...good and bad, but LV Honda hands down is the best service you will find ANYWHERE. I travel an hour and a half from home just to get their service team. They are the finest. From the minute you walk into the service bay, you know you are dealing with a quality, reputable business. And my service agent, Sam Azar is the absolute best in the business. He cares, is knowledgeable, helpful, courteous and acts with integrity on all counts. Honestly, this dealership goes above and beyond. It is pleasure to pass on positive feedback about this business...they deserve it. They consistently deliver at the highest standard. Thanks, LV Honda! More
by Myhondy239
Employees Worked With
Sam azar
June 13, 2015
Very Postive, Sam is tops in knowledge and assistance. I love my Honda Odyssey and the service dept. has helped keep it In great shape beings thought it's a 2011. Sam is the best service consultant ! I love my Honda Odyssey and the service dept. has helped keep it In great shape beings thought it's a 2011. Sam is the best service consultant ! More
by sue 123
Employees Worked With
Sam
June 01, 2015
Engine Repair When I had my car towed in for over-heating, I had no clue what the problem was. In short time, I was told that my engine head had cracked and had to When I had my car towed in for over-heating, I had no clue what the problem was. In short time, I was told that my engine head had cracked and had to be replaced for a four figure cost. Much to my surprise, I discovered (or I was told by my manager Bill Nixon) that it was covered under my 10 year warranty. He also pointed out that other parts of the car were covered under this warranty as well. My point is that I wonder if I am one of a few or many who don't fully know how their car is covered under warranty. I also want to say that Bill Nixon handled my situation in a friendly and even supportive way! And the replacement was done in such a short time, I had another good surprise. More
by Bob
Employees Worked With
Bill Nixon
May 29, 2015
Listened to complaint I had to complain twice that express service was not so Express anymore since Michael Bonner left. I went in the other day and they have their act tog I had to complain twice that express service was not so Express anymore since Michael Bonner left. I went in the other day and they have their act together and things went very smoothly. More
by Addie77
Employees Worked With
Don't remember
May 25, 2015
New Tires On Friday May 22, 2015 I had 4 new tires put on my 2014 Honda Accord Sport. Sam Azar, Service Advisor is excellent as always. The only problem I have On Friday May 22, 2015 I had 4 new tires put on my 2014 Honda Accord Sport. Sam Azar, Service Advisor is excellent as always. The only problem I have is this is the second time I did not get all my valve stem caps put back on my car. I am not sure why this is so hard to remember. Obviously these are not expensive, but a hassle to have to go to the store and by more. Since it was the second time this has happened I am feeling the need to rate this a 4 star service. More
by harid123
Employees Worked With
Sam Azar
