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1,714 Reviews of Lehigh Valley Honda - Service Center
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May 04, 2015
Great job fixing up my Honda Pilot Thank you Lehigh Valley Honda!! Excellent job and very reasonable. My Pilot is running like new thanks to you. Thank you again and keep up the great Thank you Lehigh Valley Honda!! Excellent job and very reasonable. My Pilot is running like new thanks to you. Thank you again and keep up the great work. More
by FERFDOG
Employees Worked With
Sam Azar
May 02, 2015
Service Center Just needed the state inspection and emission test along with a quick maintenance service last week. My service technician, Sam Azar, is always right Just needed the state inspection and emission test along with a quick maintenance service last week. My service technician, Sam Azar, is always right on top of things. He tries to get me in and out as quickly as possible and always explains any unexpected issues and costs my van may have. The express service is top notch as well. The entire organization is a pleasure to work with. More
by Kuehner5
Employees Worked With
Sam Azar
April 27, 2015
Communication and apologies don't exist here. Edit: I was contacted and apologized to profusely. Kevin really did whatever he could to make up for my poor experiences. He promised me that from my Edit: I was contacted and apologized to profusely. Kevin really did whatever he could to make up for my poor experiences. He promised me that from my experience, he came up with a much better way to keep track of all the things that were originally overlooked in my visit. I really appreciated the follow up, despite my first experience. It helped regain some trust in these guys. My car had a recall on the airbags. I scheduled an appointment and took it in. I was informed that the recall replacements had been recalled and they couldn't complete the service until a later date. I scheduled a second appointment a month later online. I indicated the "YES - please contact me regarding this service" option before submitting my appointment. For the next week, no one took the time to give me a phone call or send an email. I called them the day before my appointment to make sure I even had an appointment, and spoke to someone about having the airbag replaced. Everything was good, she said they would be able to do it. I dropped the car off the next day, the guy said they would do the recall, no problem, and he would call me when it was done. They never called me. I waited five hours before I started calling them, but guess what they didn't do? THEY NEVER REPLACED THE AIRBAG. I eventually spoke to someone who insisted that it had actually been replaced during my first trip there. So why did no one ever tell me that? And why couldn't they have had the courtesy to apologize for their terrible communication skills? They refused. The guy just kept insisting it wasn't his fault and he didn't know where it went wrong. No apology. Just days of my life totally wasted. More
by elizzabethmarie
Employees Worked With
Steve, Kevin
April 22, 2015
They are simply the best there is! From the quick only change service to the regular service department, Lehigh Valley Honda is simply the best in everything they do. I have dealt with From the quick only change service to the regular service department, Lehigh Valley Honda is simply the best in everything they do. I have dealt with many auto dealerships in all my years of buying cars and they have got it right. I attribute this to the outstanding leadership of Andy Wright and the culture that he has instilled in his employees. If a Platinum award were to be given to Honda Dealerships, Lehigh Valley Honda and Andy Wright deserve it! Jim Castagna Accord EXL -V6 with Nav, Owner More
by Jim2009
Employees Worked With
Andy Wright, Kevin Wagner
April 20, 2015
Express Service Department Every time I have gone in to get my Honda serviced the staff in the Express Service Department is extremely friendly and fast at getting my car servic Every time I have gone in to get my Honda serviced the staff in the Express Service Department is extremely friendly and fast at getting my car serviced!! More
by john7760gp
Employees Worked With
Danicha
April 17, 2015
I love this dealership! In addition to loving my Accord, it's the Service department that would be the biggest reason I would buy another Honda. When I called to make my app In addition to loving my Accord, it's the Service department that would be the biggest reason I would buy another Honda. When I called to make my appointment for Service, Megan gave me her direct number in case I needed to call back. Steve called me several times to keep me updated on the Service and to give me some options. The entire staff has a level of professionalism that can't be matched by most dealerships. My car is always done when they say it will be and it's done right. More
by sdelong
Employees Worked With
Megan, Steve
April 14, 2015
Sales and service I have been dealing with LV Honda for at least 25 years and always have been 100% satisfied with both the sales and service. They just new timing belt I have been dealing with LV Honda for at least 25 years and always have been 100% satisfied with both the sales and service. They just new timing belt in my sixth Honda accord that I also bought here. Great Dealership!! More
by LVMYHNDA
Employees Worked With
Sam in Service
April 14, 2015
Honda service I have been taking my car there for a few years now for different types of maintenance work.... and every time... I have been happy with the level of I have been taking my car there for a few years now for different types of maintenance work.... and every time... I have been happy with the level of service..... Although I could go to a different service center much closer to where I live,,, I choose Lehigh Valley Honda for their overall system in place. Victor More
by Hutch2015
Employees Worked With
Bill, Nixon
April 11, 2015
express service review I brought my car in for an oil change and thought it might be time for the radiator to be flushed and possible transmission fluid changed. Chris was v I brought my car in for an oil change and thought it might be time for the radiator to be flushed and possible transmission fluid changed. Chris was very friendly and looked up the past service history on the vehicle. He was able to have the service department do it right then. I only had to wait about 45 minutes. The waiting area is nice and bright, with TVs and free coffee. My only concern was that they took my car through the car wash with a roof rack that had been added on top. Fortunately there was no damage to it. More
by Ellen
Employees Worked With
Chris Goodwin
March 30, 2015
Friendly, fast, detail-oriented service; great waiting area I love the way the team lets me see the parts / areas inside the engine (or wherever) sometimes before and after service. It satisfies my mechanical c I love the way the team lets me see the parts / areas inside the engine (or wherever) sometimes before and after service. It satisfies my mechanical curiosity and allows me to educate myself on signs and smells to beware of in the future. And i wouldn't mind waiting longer for my car, if my schedule permitted, because the waiting area is very comfortable and bright. It has TV's, counter space and hookups for computer laptop work, cushion-y armchairs with fold-out side tables.-- and complimentary bagels, cream cheese and coffee in mornings. More
by lisapizza64
Employees Worked With
Bill Nixon
