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1,729 Reviews of Lehigh Valley Honda - Service Center
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May 19, 2015
Good service Very happy with the dealership with their service dept. Very helpful and made going in for an inspection as nice as it could be. Loved the free car Very happy with the dealership with their service dept. Very helpful and made going in for an inspection as nice as it could be. Loved the free car wash too. Keep up the good work. I have also had problems and just called to ask a question or popped in, and staff were very helpful, even though I didn't have an appointment. More
by HappyHondaOwner123
Employees Worked With
Bill
May 14, 2015
My 2004 CRV is running like a top I recently used the Express Service to replace a light bulb in the headlight. I was in and out in 15 minutes. I always use the Express Service for o I recently used the Express Service to replace a light bulb in the headlight. I was in and out in 15 minutes. I always use the Express Service for oil changes, etc. I use the regular service department for the big" services, and I try to follow the recommended schedule. All of the service employees are very professional and knowledgeable. In the 9 years I have owned my CRV, I have never had a bad experience with LV Honda; my car is in great condition; and it has > 150,000 miles on it. More
by Sunny1
Employees Worked With
various
May 14, 2015
Above and beyond I recently went into the dealership for routine service. Upon inspection, major repair needed. Staff member told me an estimate (which numbers were I recently went into the dealership for routine service. Upon inspection, major repair needed. Staff member told me an estimate (which numbers were spot on to actual cost), provided me a loaner and I was on my way. The next day I picked up my vehicle after being repaired, it died minutes after leaving the dealership. I called the dealership back. Two employees and a tow truck promptly arrived and we returned to the dealership. After further inspection, more major repairs needed. The smiling, reassuring Sam Azar notified me the dealership would take of these repairs and I would need to leave my car behind. He sent me on my way with a loaner. We have been long time customers of Vinart, but it is because of the employee Sam Azar that I will continue to come back to this dealership. He is always professional, prompt and courteous and I know that he has my best interest in mind. Thanks again Sam for going above and beyond! More
by HockeyMom
Employees Worked With
Sam Azar
May 11, 2015
I am a satisfied customer for over 4 years I have been very satisfied with the quality of service LV Honda has given my Pilot. The staff has always been professional, courteous and helpful. I have been very satisfied with the quality of service LV Honda has given my Pilot. The staff has always been professional, courteous and helpful. More
by mmukku
Employees Worked With
Trevor
May 09, 2015
wonderful service & very customer focus I have been with Leigh Valley Honda Service for past 24 years and I am seeing excellent progress. I think it is one of the best in the tri-state area. I have been with Leigh Valley Honda Service for past 24 years and I am seeing excellent progress. I think it is one of the best in the tri-state area. By battery was dead and I took risk by jump starting it and driving to the dealer service. Unfortunately, the car stopped completely on the way. When I called my service agent, I am warmly greeted and was able to get a quick appointment to fix the problem. I thought the alternate was lost. When I towed to the the site, my car was immediately attended and diagnosed for the problem. I was so happy to know that the battery was the culprit and it was replaced with a genuine battery for a great price! Great job folks! you guys rock! Keep it up on the customer satisfaction! More
by Pingala
Employees Worked With
Sam Azar
May 04, 2015
Great job fixing up my Honda Pilot Thank you Lehigh Valley Honda!! Excellent job and very reasonable. My Pilot is running like new thanks to you. Thank you again and keep up the great Thank you Lehigh Valley Honda!! Excellent job and very reasonable. My Pilot is running like new thanks to you. Thank you again and keep up the great work. More
by FERFDOG
Employees Worked With
Sam Azar
May 02, 2015
Service Center Just needed the state inspection and emission test along with a quick maintenance service last week. My service technician, Sam Azar, is always right Just needed the state inspection and emission test along with a quick maintenance service last week. My service technician, Sam Azar, is always right on top of things. He tries to get me in and out as quickly as possible and always explains any unexpected issues and costs my van may have. The express service is top notch as well. The entire organization is a pleasure to work with. More
by Kuehner5
Employees Worked With
Sam Azar
April 27, 2015
Communication and apologies don't exist here. Edit: I was contacted and apologized to profusely. Kevin really did whatever he could to make up for my poor experiences. He promised me that from my Edit: I was contacted and apologized to profusely. Kevin really did whatever he could to make up for my poor experiences. He promised me that from my experience, he came up with a much better way to keep track of all the things that were originally overlooked in my visit. I really appreciated the follow up, despite my first experience. It helped regain some trust in these guys. My car had a recall on the airbags. I scheduled an appointment and took it in. I was informed that the recall replacements had been recalled and they couldn't complete the service until a later date. I scheduled a second appointment a month later online. I indicated the "YES - please contact me regarding this service" option before submitting my appointment. For the next week, no one took the time to give me a phone call or send an email. I called them the day before my appointment to make sure I even had an appointment, and spoke to someone about having the airbag replaced. Everything was good, she said they would be able to do it. I dropped the car off the next day, the guy said they would do the recall, no problem, and he would call me when it was done. They never called me. I waited five hours before I started calling them, but guess what they didn't do? THEY NEVER REPLACED THE AIRBAG. I eventually spoke to someone who insisted that it had actually been replaced during my first trip there. So why did no one ever tell me that? And why couldn't they have had the courtesy to apologize for their terrible communication skills? They refused. The guy just kept insisting it wasn't his fault and he didn't know where it went wrong. No apology. Just days of my life totally wasted. More
by elizzabethmarie
Employees Worked With
Steve, Kevin
April 22, 2015
They are simply the best there is! From the quick only change service to the regular service department, Lehigh Valley Honda is simply the best in everything they do. I have dealt with From the quick only change service to the regular service department, Lehigh Valley Honda is simply the best in everything they do. I have dealt with many auto dealerships in all my years of buying cars and they have got it right. I attribute this to the outstanding leadership of Andy Wright and the culture that he has instilled in his employees. If a Platinum award were to be given to Honda Dealerships, Lehigh Valley Honda and Andy Wright deserve it! Jim Castagna Accord EXL -V6 with Nav, Owner More
by Jim2009
Employees Worked With
Andy Wright, Kevin Wagner
April 20, 2015
Express Service Department Every time I have gone in to get my Honda serviced the staff in the Express Service Department is extremely friendly and fast at getting my car servic Every time I have gone in to get my Honda serviced the staff in the Express Service Department is extremely friendly and fast at getting my car serviced!! More
by john7760gp
Employees Worked With
Danicha
