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1,731 Reviews of Lehigh Valley Honda - Service Center
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June 09, 2014
Exceptional Customer Service I was extremely pleased with the service I received at Lehigh Valley Honda. All employees I interacted with to coordinate the service/body work I need I was extremely pleased with the service I received at Lehigh Valley Honda. All employees I interacted with to coordinate the service/body work I needed performed were very friendly, efficient, and helpful. They went above-and-beyond with their customer service to ensure my experience with the dealership was positive. The quality of the work I had done was also excellent and my car was completed a day earlier than expected, as well. I would highly recommend Lehigh Valley Honda to others because of my recent experience of having my vehicle serviced there. Although this dealership is slightly out of the way for me to get to in proximity to my home and my work, I will definitely return here for all future service appointments since their customer service and friendliness trumped any other Honda dealer I have ever been to. More
by js11288
Employees Worked With
Andy, Mark, Trevor
June 08, 2014
Love the service at Lehigh Valley Honda We bought our Honda CR-V several years ago at Lehigh Valley Honda - and while our buying experience was stress-free and our salesman easy to deal with We bought our Honda CR-V several years ago at Lehigh Valley Honda - and while our buying experience was stress-free and our salesman easy to deal with, it's the service department that keeps us coming back anytime we need work done. Our service rep, Trevor knows us and our vehicle and takes extra special care to listen to our needs and then proceed to have the shop technicians fix whatever is wrong or perform routine maintenance. We particularly like the Express Service feature of this dealership - quick and easy and no more expensive than going to some neighborhood mechanic. So we are "dyed in the wool" avid supporters of Lehigh Valley Honda - they are the best ! More
by RickandBern
Employees Worked With
Trevor
June 02, 2014
Great Service! Very nice and friendly. Great service. Took a little while to get everything inspected and serviced but I think that was partly due to the fact that I Very nice and friendly. Great service. Took a little while to get everything inspected and serviced but I think that was partly due to the fact that I was new to the dealership and they checked with me each time to make sure I wanted to get a something fixed. More
by NTaylor689
Employees Worked With
Tony C.
May 31, 2014
Dealer review Shaun koren I bought my car over a year ago and it came time to get it serviced. I wasn't sure how to go about it so I contacted my sales representative Shaun Kor I bought my car over a year ago and it came time to get it serviced. I wasn't sure how to go about it so I contacted my sales representative Shaun Koren for advice. Not only did he provide me with what services I would need but he stopped over at the service center to check on me to make sure the process was seemless and easy. A half hour later I had an oil change, new windshield wipers and rotated tires. Thank you for making this process simple and quick so I can get back on the road. When It comes time to upgrade my car, I know who I'm going to next. Thanks Shaun. More
by gmoneysparkles
Employees Worked With
Shaun koren
May 26, 2014
Routine maintenance The service has been top notch. The service representative has lways clearly explained what was done and what needs to be done in the future. The pr The service has been top notch. The service representative has lways clearly explained what was done and what needs to be done in the future. The prices have been reasonable. I have never had any recurring problems and the Odyssey runs as good as new with over 145,000 miles on it. I trust these guys. More
by tmoslak
Employees Worked With
Sam Azar
May 23, 2014
Too Pricey On every Service Visit have a 2004 honda Pilot and these dealer should charge the labor for all the service done rather than charging for each and every service done, just l have a 2004 honda Pilot and these dealer should charge the labor for all the service done rather than charging for each and every service done, just like i had my rotors cut and it costs me $186 for labour, this is a RIP OFF for the customer , then i had the Oild change for which the dealer charged $32.00 so forth so instead of charging individual labor charges for each service the dealer should consolidate the overall labor as that would land up being cheap than over pricing the customer in this economical situations. i am not 100% satisfied with this dealer service but the Service Personnel is extremely good, courteous, always there, and very friendly ( SAM AZAR). I won't going forward take my cars into this dealer as i feel that the dealer is charging way over as labor charges. I have taken my other cars into this dealership for service and now on wouldn't go into it. this dealer Labor is a RIP OFF for the customers. As all money goes towards dealership even if the services performed are for different segments of the vehicle. SO I WOULDN'T RECOMMEND THIS DEALER FOR SERVICE. More
by 4got2ask
Employees Worked With
Sam Azar
May 23, 2014
Analytical Converter replacement Problem - Catalytic Converter replacement - was diagnozed by Honda Dearlership in 1/5 (half) of an hour May 9 2014 (cost $98). I agreed to fix it with Problem - Catalytic Converter replacement - was diagnozed by Honda Dearlership in 1/5 (half) of an hour May 9 2014 (cost $98). I agreed to fix it with the cost $1100.94. I was shown the problem - converter needed to be removed - 6 bolts connection only!!! After 3 hours the job was done. I was shocked about the cost vs simplicity of the problem. Not knowing the part /labot cost I went to several auto centers PeP Boys and Midas and ALL of them gave me the cost at $500 and including only 1 (one!!!) hour labor which Honda charged me 3 hours!!! How can mechanics in the little shops be 3 times more efficient than in Honda Dealership??? Kevin Wagner told me that the part was more expensive but not $744 - I checked it was $375???!!! He offered me another part and replacement on Monday 12 May 2014 when I went back questioning them my charges. The part was APW-16370 which cost $195.70!!! I was overcharged again $421.34 for this part and waited another 4 hours!!!. Honda replaced that part without any charge but in any case with even 2 replacements my labor cost should be 1 hour. I was told that replacement timing is about 1/2 hour. People became very much different when I started questioning them about the cost... Conclusion:The cost of this part was very expensive, labor for simple replacement 3 times higher. My final cost was $800 which is $300 - 62.5% higher than it suppose to be!!! I had a very very bad experience. Olga More
by Marusia12
Employees Worked With
John Giglio/Kevin Wagner
May 21, 2014
Yearly inspection plus routine service. Our 1993 Honda Accord was due for it's yearly inspection plus it was time for a LOF and tire rotation. Scheduling was simple and efficient via the we Our 1993 Honda Accord was due for it's yearly inspection plus it was time for a LOF and tire rotation. Scheduling was simple and efficient via the website, drop off was quick and easy and the staff extremely pleasant and helpful, and communication regarding the vehicle status was top notch. We were extremely pleased overall. More
by 93honda
Employees Worked With
Kevin Wagner
May 19, 2014
Customer Service Centric I was blow away with the friendly staff and very comfortable setting at the Lehigh Valley Honday service dept. Price was high for what I had done. I was blow away with the friendly staff and very comfortable setting at the Lehigh Valley Honday service dept. Price was high for what I had done. More
by jpfjc92
Employees Worked With
Kevin Wagner
May 13, 2014
Saturday's visit to the Service Center Kevin's recommendation on having the fuel injector's cleaned while replacing the spark plugs was met with unhappiness by me, after reading lots of bad Kevin's recommendation on having the fuel injector's cleaned while replacing the spark plugs was met with unhappiness by me, after reading lots of bad reviews on line. I am happy I was wrong, as the car runs very well after the fuel injectors cleaning. Seeing the difference, I should have done all these services 25000 miles before. One of the times when being wrong after checking on line "experts" opinions makes one feel good. I recommend this Service Center. More
by IrisFlorea
Employees Worked With
Kevin Wagner
