1,731 Reviews of Lehigh Valley Honda - Service Center
I am pleased that Lehigh Valley Honda's service department has made improvements in making sure the customer is satisfied. As an owner of Accords since '93 with LV, and expressing issues with Andy department has made improvements in making sure the customer is satisfied. As an owner of Accords since '93 with LV, and expressing issues with Andy Wright (VP) several years ago, it appears his efforts to make the Service Dept more responsive to all customers' needs is working. Service consultant Trevor Schappel helped schedule work for a long standing SRS sensor recall for an EX-6 accord. His manner, and everyone in the facility, was very polite and more than happy to help. The service techs solved the SRS problems and PA inspections in record time. This dealership created a very positive feeling. I am sure this type of customer service did not JUST happen....kudos to Andy Wright and all who make this happen. More
I love these guys. I have taken my 1997 Civic to them since I moved into the area in 2009. They may be on the pricier side of things (certainly not unreasonable) but I am willing to pay a little bit more since I moved into the area in 2009. They may be on the pricier side of things (certainly not unreasonable) but I am willing to pay a little bit more in order to ensure that everything will be done correctly and honestly the first time. They are very friendly and not pushy about telling the customer what needs to get done to their car, and if you are not knowledgeable on car service and maintenance, they explain it in a way that you can understand. I have even seen a woman call her husband, and the Honda guy was more than happy to explain to him what's going on with the car over the phone. The quality of the work itself is the reason I go there. They know Hondas inside and out, and have gone above and beyond "acceptable" to make sure I know what's happening, and to fix all the necessary problems correctly the first time. Also, the last time I had to get work done, my final price was less than the original estimate, and never has it gone over the original estimate. More
Everyone at Lehigh Valley Honda seems to go the extra mile to insure that the service performed on my 2009 Honda Accord is performed professionaly and within the standards established by Honda. This is i mile to insure that the service performed on my 2009 Honda Accord is performed professionaly and within the standards established by Honda. This is important to me because I drive Rt 78 to New York 4 days a week and have to depend on the Honda to be safe and dependable. More
Everyone was very friendly and helpful. I was there to replace a fog light cover that was broken. Very nice experience. When I bought the car a week earlier, the left front fog light cover was broken. replace a fog light cover that was broken. Very nice experience. When I bought the car a week earlier, the left front fog light cover was broken. They needed to order the part and called me promptly to install. Thank you More
I bought a Honda because they are the best cars ever built, the dealership never lets me down. I will call at the last minute with a problem and they always have time for me and whatever problem I have built, the dealership never lets me down. I will call at the last minute with a problem and they always have time for me and whatever problem I have at the time. Whenever I take it in for service it is always ready when they say it will be. More
I purchased my Honda from this dealer in 2008, the sales experience far exceeded my expectations, they went above and beyond to satisfy me as a customer. I have had my car to the dealer a couple of times, experience far exceeded my expectations, they went above and beyond to satisfy me as a customer. I have had my car to the dealer a couple of times, other than standard service. I find the express service to be outstanding. The service department is well above the standards that I have had in the past. I would definately reccomend this dealer for both sales and service. I drive an hour to get there and will continue to do so. More
I bought my car from Lehigh Valley Honda and usually go back there for the bulk of my service. There have been occasional times when I've had to go to an independent service station due to the inability of back there for the bulk of my service. There have been occasional times when I've had to go to an independent service station due to the inability of Lehigh Valley Honda to work out a payment option for me for high cost repairs. But in general, I do go to this dealer for all my service needs including all my oil changes. Sammy is usually the service rep I work for when my car is in for emergency repair. The bulk of the time I go to Lehigh Valley Honda Express Service which I absolutely love for my upkeep and maintenance. Everyone I have worked with is friendly and personable. I need to keep my car running till at least 200,000 miles since I travel 100 miles a day and hopefully now that my transmission has been replaced and just this past week my alternator and battery, my Honda will be in good working order for the next couple of years (I hope I hope I hope). I will continue to go back to Lehigh Valley Honda for most of my service needs! More
I brought my 2008 into the shop for service (oil change & tire rotation). I had recieved a letter from Honda asking if I would be interested in trading my car in on a new 2010 Accord. I spoke to Maggie, wh tire rotation). I had recieved a letter from Honda asking if I would be interested in trading my car in on a new 2010 Accord. I spoke to Maggie, who was wonderful & extremely helpful. I showed her the letter and she acted quickly. She explained the program, gathered my information and made me an offer within minutes. I could trade my trade my 2008 Accord with 85,000 miles in for a brand new Accord for only $35 more a month. As I was pressed for time that day, Maggie gave me a credit application and asked me to drop it off the following day. The 3rd day, Maggie had all of the paperwork together. I signed all of the forms and 45 minutes later I drove off the lot with a brand new car. I never had a better experience. It was really quick and non stressful. I would recommend Maggie & the dealership to anyone who will listen. More
I am usually not thrilled with the idea of going to a dealership in order to purchase a car. Richard Haddad was the salesperson that worked with me. He was not overbearing or pushy---he answered my que dealership in order to purchase a car. Richard Haddad was the salesperson that worked with me. He was not overbearing or pushy---he answered my questions objectively and made it an easy choice to purchase my new car through LV Honda. Every interaction we have had with the dealership since then has been very positive...to the point that I have recommended the dealership to others. Coming in to get the first service done for the car was very easy. The workers were friendly and patient. More
Trevor has shown me more than 100% satisfaction in all aspects of my service visits for my Honda. On my last visit I had to mention his reputation to the service manager, Brett at Lehigh Valley Honda. Tre aspects of my service visits for my Honda. On my last visit I had to mention his reputation to the service manager, Brett at Lehigh Valley Honda. Trevor is always very honest with me and very informative on Honda service required, and has done a tremendous job of keeping my Honda in top shape. Thanks Trevor ..... Lehigh Valley Honda is holding up to there motto: "SIMPLY THE BEST" as they have it all. I would recommend everyone to Lehigh Valley Honda above any other Honda dealership. Sincerly, Ralston Coleman More