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1,719 Reviews of Lehigh Valley Honda - Service Center
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November 14, 2019
Good service Service advisor Sam Azar always knowledgeable and helpful with any problems which arise. All services done with care and expertise. Would recommend th Service advisor Sam Azar always knowledgeable and helpful with any problems which arise. All services done with care and expertise. Would recommend this dealership to anyone. More
by clisus
Employees Worked With
Sam Azar
October 30, 2019
Recall appointment for my 2019 CR V Always bring my vehicles here for service. I trust their service department. I built a good relationship with the people here through 2008 to presen Always bring my vehicles here for service. I trust their service department. I built a good relationship with the people here through 2008 to present. I owned a Honda Element prior. As always the process at check in was quick and professional. I usually wait there or go across the street to eat at Perkins. When the service is done or they need to update me on anything, they give me a courtesy call on my cell. They always go over everything they did and identify any current or future service needs. The best part is my vehicle has all the service documented and up to date. More
by Scotah
Employees Worked With
Walt Schlener
October 18, 2019
Good service given Fast efficient and good service given I recommend the services at this facility to anyone with a Honda vehicle. Thank you for your promptness and qu Fast efficient and good service given I recommend the services at this facility to anyone with a Honda vehicle. Thank you for your promptness and quick turn around for pick up More
by Sem
Employees Worked With
Will
October 18, 2019
Dishonest service No!!! I was not satisfied with the service. I came to get a flat tire repair and end up replacing the tire. After fact, I check with a couple only tir No!!! I was not satisfied with the service. I came to get a flat tire repair and end up replacing the tire. After fact, I check with a couple only tire places and they told me the fact the tire could have been fixed even thought the tire was five years old. I did not have time go some other place to get it fix. I am retired on a fixed income and I could not afford three hundred dollar bill. I thought, Lehigh Valley Honda would be safe place to get it fixed. I was wrong and this will be the last time I will go to your company. I have had Lehigh Valley Honda repair other flat tire in the past. They did not even try to fix the tire. I think your people were to interested in making more money and spending less time on a new tire then repairing flat tire. They were in my mine very dishonest, so your company is very dishonest. I have purchase a number cars in the past. Certainly, I am not having my cars or my family cars serviced at your company. I writing a letter to Honda describing your dishonest practices. More
by JJM
Employees Worked With
other
September 28, 2019
Took too long. They tell you to make reservation and then you still wait an hour and a half to have your car finished. I believe if you make a reservation someone sh They tell you to make reservation and then you still wait an hour and a half to have your car finished. I believe if you make a reservation someone should be working on your car right away. More
by Dave
Employees Worked With
Margaret Jazz Bisazza
August 24, 2019
Bad Customer service This dealership has major communication issues and the service department is very difficult to work with. They tried to put the cost of a bad conden This dealership has major communication issues and the service department is very difficult to work with. They tried to put the cost of a bad condenser on me but come to find out the vehicle damaged the condenser. They damaged my vehicle while it was waiting for the condenser. I was notified several days after my car was damaged. More
by ToniP
Employees Worked With
Dan Carcione, Russ, Brian Deese, Sam Azar
August 15, 2019
After 17 years going to Lehigh Valley Honda I purchased my Honda Accord here in 2002, have been back for service and repairs. Had a oil change done, they left the oil drain plug loose, puddle of I purchased my Honda Accord here in 2002, have been back for service and repairs. Had a oil change done, they left the oil drain plug loose, puddle of oil all over my driveway. I crawled under the car to tighten the plug, figured mistakes are made. Some other events have recently happened that have disgusted me with my dealings here, my trust of their honesty has been shaken. After 17 years of dealing with this dealership, I am looking for a new garage. I suppose they only like new owners and people who replace their cars every few years. I always thought that showing the longevity of their vehicles with loyal customers was more important. Enough said. More
by MemyselfandI
Employees Worked With
No names will be mentioned, they know who they are
June 13, 2019
They never disappoint I always have the perfect experience here! You won’t find service like theirs anywhere else! I would recommend Lehigh Valley Honda to everyone! They’r I always have the perfect experience here! You won’t find service like theirs anywhere else! I would recommend Lehigh Valley Honda to everyone! They’re amazing! More
by Paula11
Employees Worked With
Sam Azar
January 07, 2019
Can’t be trusted and rude service I just want to make a comment on your service department. I had an issue with a battery that was still under warranty through Honda. I wanted to get i I just want to make a comment on your service department. I had an issue with a battery that was still under warranty through Honda. I wanted to get it replaced and also replace the terminal leads as the positive would not tighten well. To start I pulled into the quick service. I was told to go to the service side. When walking into the service I was told I should go to the quick service. I said I went there first and was directed there. He took my name and I explained the battery was under warranty. He said there would be a charge for a diagnostic test for the battery/alternator. I said okay and understood and also asked to replace the bad terminals. Before bringing the car I checked the alternator and battery to see if charging with a meter. Long story short I was told I needed a new alternator for over 1k. I said just replace the battery as it was under warranty and also the leads. This still ran me over 200 somehow. I then measured the battery daily running and off to confirm it was charging and the battery was holding a charge. I also scheduled an appointment a week later with a local garage. I explained what I did to the other garage and we decided if there is no issues after a week I would cancel my appointment. That’s what ended up happening. No issues. There was another issue that happened during inspection that I was told must be repaired to pass inspection. This cost was over 6k and I took it to a different garage and they passed it.. At this point I don’t think I will buy another Honda and plan on sharing my stories online and to the bbb. More
by Jasond123
Employees Worked With
Service
December 24, 2018
me too Can't agree more with X Customer. Took my Accord there for service and ended up paying more than $1000 for inspection, emissions testing, oil and filt Can't agree more with X Customer. Took my Accord there for service and ended up paying more than $1000 for inspection, emissions testing, oil and filter change, and of course the $100 cabin filter. Found out I needed brake pads and rotor work to pass inspection, so I agreed. Drove the car home and the brakes were making a scraping noise. Went back the next day and told then I had a problem and they looked at me like I had three eyes but said they would look at the brakes anyway. Turned out the rotors were not machined correctly. Their response was "the guy who worked on them yesterday didn't know how to properly run the turning down machine". You're kidding right, you had someone work ON MY BRAKES that didn't know what he was doing. That was my last visit there. Support your local small business mechanic, you'll get the same work done at a fraction (0.10 %) of the price. More
by X customer
Employees Worked With
Sam Azar
