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1,731 Reviews of Lehigh Valley Honda - Service Center
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July 28, 2017
Horrible experience with Vinart Collision Center I just bought certified 2014 Hyundai Tuscon from LV Hyundai. The windshield had 4 vertical scratches and the used car sales manager John had me take I just bought certified 2014 Hyundai Tuscon from LV Hyundai. The windshield had 4 vertical scratches and the used car sales manager John had me take it to the Vinart Collision Center for them to look at it (it was to be replaced at their cost). That was the start of my mistreatment. The person who looked at it asked Jennifer what day was open and the following Wed. was scheduled. It was made clear to them that this was not my insurance paying but a repair by the dealership (which I later learned is a REO repair). I asked where the drop off slot was and Jennifer told me. Not once did she say this is not how the REO is handled, she did not direct me back to Megan who handles scheduling, loaner cars, etc. I dropped car off Wed, & got call from Jennifer again asking about my ins!! Told her again, not my ins but your dealer repair. Called later & was told car not ready, be next day or Fri. Nothing was ever said to me when this was scheduled. I don't think they even ordered windshield till Wed. After much going around, Heather got me a loaner & said would be ready by Fri. Again, I called and Jennifer said not till Monday!! She then called back and said late Fri or I could pick up Sat morning. Went to collision center Sat morning and guess what. My car now tagged as REO and they took it over to dealership, we had to wait 30+ minutes for them to bring it over to collision center. The repair was done correctly (at least so far it is good) but I have never been treated with so much disrespect. We went over to used car dealership and spoke to Jimmy (sales manager) who apologized (along with others). I will give this dealership one more chance- when I come in for service what is going to happen?? I am very wary and this is unfortunate as this is my first new car in 17 years. We will see. More
by notsure1
Employees Worked With
John and Jimmy at Hyundai used cars, Jennifer and Heather and Doc at collision and spoke with Anthony (business manager at Hyundai)
July 26, 2017
Express Care As Usual, they took great care of me and my family! Took care of the 'extra' things that popped up right away. With 3 little kids and a busy life As Usual, they took great care of me and my family! Took care of the 'extra' things that popped up right away. With 3 little kids and a busy life, I appreciate I to having to make another appointment to come back. Keep up the good work guys! More
by ItsKrissi
Employees Worked With
Kevin
July 25, 2017
Service appointment The Honda service team led by Service Director Kevin Wagner, is top notch, Sam Azar, my service advisor and assistant manager, compliment the team wit The Honda service team led by Service Director Kevin Wagner, is top notch, Sam Azar, my service advisor and assistant manager, compliment the team with over 25 years of time at lehigh valley Honda, your car will last for years under their guidance. More
by Love Hondas
Employees Worked With
Kevin Wagner and Sam Azar
July 23, 2017
Busy day I understand that the day I took my Accord in for service the express bay was filled and the service bay had one which was only me, when I pulled in.. I understand that the day I took my Accord in for service the express bay was filled and the service bay had one which was only me, when I pulled in... so it was busy but waited some time, probably 3-5 minutes before anyone even addressed me standing there with 2 young kids (8 and 7) holding on to me to review my appointment and the work to be done and just take my keys. I don't believe it was anything other than that the whole department was busy but ... jeez. When the advisor did take my information .... he was great! But told me that the B service would be about 1.5 hours and it took over 2 hours and 10 minutes before the car was ready! No one updated me on the delay... or that the car would take almost 45 minutes longer than stated... but the service was the first one and it was complimentary since I purchased the car there!... So no real complaints and I would still recommend the service team.... but I was not overly impressed with the customer service.... on this ... an apparently very busy day... granted! More
by Thomas Giovinazzo
Employees Worked With
Not any of these
July 22, 2017
Yearly inspection Sam took very good care of my Honda & myself in a timely manner. Took my car right on time & enjoyed free wifi while I waited. He took the time to si Sam took very good care of my Honda & myself in a timely manner. Took my car right on time & enjoyed free wifi while I waited. He took the time to sit down with me & explained what they did & how my Honda was using wear & tear on vehicle. With today's in a hurry world it was a pleasant surprise. Thanks Levigh Valley Honda. I'll be seeing you again & again. More
by Giggles1276
Employees Worked With
Sam Azar
July 21, 2017
Honda Inspection Another great job by Honda technician Dave Delabar. I always have my 1997 Honda Accord worked on by Dave. Running great with 227,000 miles. Another great job by Honda technician Dave Delabar. I always have my 1997 Honda Accord worked on by Dave. Running great with 227,000 miles. More
by HNR Honda 1997
Employees Worked With
Dave Delabar
July 21, 2017
Excellent Service I recently had to have a sear repaired on a used CR-V I bought here. I was very impressed with the Service Dept. Sam was very helpful and courteous. T I recently had to have a sear repaired on a used CR-V I bought here. I was very impressed with the Service Dept. Sam was very helpful and courteous. The facility is spot on and the people are very nice to deal with. They even supplied me with a ride home and a pickup later, because the repair took a few hours. I was very satisfied and will continue to do business with them. More
by Happy guy
Employees Worked With
Sam Azar
July 15, 2017
Excellent Customer Service, thanks Sam! I've been a longtime customer, loyal to this dealership, Sam Azar and team reflect the utmost professionalism, superior product knowledge and dedicati I've been a longtime customer, loyal to this dealership, Sam Azar and team reflect the utmost professionalism, superior product knowledge and dedication to excellence! Thank you! More
by Flyguy41000
Employees Worked With
Sam Azar
July 15, 2017
EXCELLENT EXPERIENCE I went to get my emissions and PA inspection done. Got it done in couple hours. Richard drove me home and I got a ride back. TKS I went to get my emissions and PA inspection done. Got it done in couple hours. Richard drove me home and I got a ride back. TKS More
by JATHONDA
Employees Worked With
Brian Deese
July 14, 2017
Great service department I was promptly waited on when I arrived a few minutes early for 15000 mile maintenance due on my 2016 Honda Pilot. The service advisor explained what I was promptly waited on when I arrived a few minutes early for 15000 mile maintenance due on my 2016 Honda Pilot. The service advisor explained what was to be done and the cost. They started the work right away and 90 minutes later got my Pilot back washed at the price they quoted. They seem to very committed to their customers satisfaction. Highly recommend. More
by Jet Mechanic
Employees Worked With
Brian Deese
