Lehigh Valley Honda - Service Center

Service I recently moved to PA, and I needed an inspection. I knew that my car needed some maintenance work, but I did not know that the work that I needed do I recently moved to PA, and I needed an inspection. I knew that my car needed some maintenance work, but I did not know that the work that I needed done would be a requirement in order to pass inspection. The service adviser was great - he told me that I would need brakes, tires, and an air filter to pass the state inspection. I wound up just having the air filter changed, because I was in between paychecks, so I could not afford to have the work done at the moment. I will make a new appointment for the inspection once the work has been completed. Thanks again for the great service. More

Wonderful service There were so many problems with my car but the guy who worked on my car was absolutely the most helpful mechanic I have ever encountered. He even sen There were so many problems with my car but the guy who worked on my car was absolutely the most helpful mechanic I have ever encountered. He even sent me diagrams of the engine to explain what was happening when I was confused. He was very honest with me throughout the whole process and went above and beyond to bring the cost of repairs down so I could afford it. I hope everyone else is lucky enough to get a mechanic like Rob!!! More

Express Service As always and as expected, Honda Lehigh Street as so focused on great customer service and satisfaction. I have never been disappointed since the fir As always and as expected, Honda Lehigh Street as so focused on great customer service and satisfaction. I have never been disappointed since the first day I did business and bought my first car there, believe it was a 1993 Honda Accord. Since that time I have purchased or lease 5 CRV's, so my loyalty is a very favorable sign that you are all doing an outstanding job. Your cars are highly rated and I can attest to the this, never once had an issue with a car. Appreciate the continued good service and friendly knowledgeable people on your Service and Sales Teams. Maureen Lesniak More

Complaint I want to bring up a concern that has upset me and has imprinted a highly negative view of your dealerships. One month ago, I had body work done on my I want to bring up a concern that has upset me and has imprinted a highly negative view of your dealerships. One month ago, I had body work done on my vehicle after it had been impacted by a collision. Because I knew your company would take care of me, I never questioned taking my vehicle any place else to receive repair work. The work was beautifully executed, leaving me amazed and extremely happy with your services. However, after realizing the work I had done on my vehicle, I noticed that the rear bumper appliqué that was installed on my car when I first purchased it was missing. I quickly called back and was informed by one of your service attendants that the car needed exactly a month before the paint was properly cured. I patiently waited a month and scheduled an appointment for my car to have the appliqué reinstalled. Luckily, there were other services I needed on my car, so I felt bringing it in knowing I needed my appliqué installed was perfect. After my service was completed, I noticed AGAIN that the appliqué was not installed. What I was informed was that the part was not ordered even though I was told to bring it in to have it installed. Again, I waited patiently until the part arrived (about a week). Well, again, I needed other services done on my car, this time, my underbody spoiler was coming apart (which mind you, I realized it was not installed properly). I scheduled another appointment, which I did on Thursday, June 1st. Today is Friday, June 2nd and after the services I scheduled, the appliqué and the under body spoiler (and my tire pressure gauge, which was going haywire), were claimed completed. Therefore, I inspected the car to make sure everything was legit. Well, to my surprise, the under body spoiler was not fixed, the appliqué that was put on my vehicle is not the right appliqué. The reason I know this is because the original appliqué I had put on my vehicle and the H emblem on it. My advisor John Johnson, today, informed me that there was nothing he could do for me since the Vinart Collision Center body shop was responsible for the repairs and service. I will admit that I was annoyed by his response, considering he is the advisor who I signed my paper work with, shook hands with (giving me the impression everything I scheduled was completed), and assured me that everything was ok. After realizing that I needed to not be upset with John, I quickly drove to the Vinart Collision Center. I cannot remember the gentleman who I spoke to but he was tall, had tattoos, nice build and greenish eyes, brown/red-ish beard with speckles of grey in it. He informed me that he was the attendant I spoke to on the phone about the appliqué when I noticed it was not on. He was also the gentleman who informed me to come back in a month. After speaking to him in person this time, I informed him that the appliqué was incorrect and that the underbody spoiler was not fixed or attended to. He then quickly told me that all the repair people were done for the day and that I would not be able to come back until Tuesday (June 6th) to have the work FINALLY completed and properly. Given his statements, I became more annoyed and frustrated, because this would be my 3rd time going back to get the appliqué properly installed and my 2nd time going back for a service I WAS EXTREMELY CLEAR TO MY ADVISORS ABOUT HAVING DONE the first time. I had also mentioned to John and the advisors I worked with previously that I was tired of coming back in and that I really did not want to have to return again for this appliqué to be installed. I am a super chill and relaxed person, but I feel today made me realize that maybe I am being taken for granted, even though I have put in TONS of money to my Honda, which I am proud of and drive with glee. I think as an establishment, telling your costumers things that will make them feel better is not the case for great costumer service. I appreciate that John said he would support me for my loss of time by gifting me a future oil change, and I am grateful that the attendant from the collision center said he would make sure I had a rental so I would not have to be inconvenienced. However, it is more than just these things. I think one, be truthful about the work you are doing for your costumers. We pay a lot of money and entrust your services will make sure our vehicles are looking and performing at their best. Secondly, pay attention to details and make sure that your costumers are not having to do the job of your workers. Yes, you costumers should not leave expecting that work is getting done without fault, however, you should walk your costumers around their car to make sure that any cosmetic concerns have been addressed. If there is work that has been done to the car, be extremely clear about what was done, how it was done, and why you took those measures (I will say you shine in this department, however, in the cosmetic work you fail multiple times). I am only bringing this up because I do not think you want this to become a chronic issue. I am in love with my Honda and I want to remain loyal to your Service, Parts and Collision Center. I want my money to go to the place that has made purchasing my vehicle one of the best experiences of my life and career as a working professional. I just hope that you take the time to address my concerns and not gloss over them like my vehicle has been in regards to your services. I have copied this email to constituents who need to know about this concern. However, I hope that it shared with the regards that I want you all to be powerful in what you do and that you continue to make your consumers/costumers/advocates of the Honda and the Vinart brand happy. More

Service Department I recently has a state inspection and oil change done at your dealership. Brian Deese was very helpful. I had some parts related questions, and he g I recently has a state inspection and oil change done at your dealership. Brian Deese was very helpful. I had some parts related questions, and he got me the answers I needed. I have two Honda CRV's, having switched form Ford last year. Your service department and express service have made me a Honda customer for years to come. Thank you More

Brought in a 2004 Accord for its 135K checkup Gave this car to my daughter 2 years ago and was a little worried about how much abuse it got even though she only put about 15K on it . As usual, Sa Gave this car to my daughter 2 years ago and was a little worried about how much abuse it got even though she only put about 15K on it . As usual, Sam and his crew gave it a thorough going over and took care of a number of seemingly minor, but necessary, issues. Could tell the difference in the feel of the car as soon as I started driving it. Sam's the best; he's been taking care of all my cars for the past 10 years. More

Honda express service & Advisor Mark Peterson Mr. Peterson didn't just take my keys and tell me to sit down. He took the time to tell me what service would be provided and then told me why certain Mr. Peterson didn't just take my keys and tell me to sit down. He took the time to tell me what service would be provided and then told me why certain procedures had to be preformed. Before I paid my bill, he reminded me that I had a discount card that I received when I bought my car that should be used to save some money. That's customer service going the extra mile! More

Service review Service at Honda has been wonderful over the years. They are honest in their assessment of my problems. They fix any issues in a timely manner. When Service at Honda has been wonderful over the years. They are honest in their assessment of my problems. They fix any issues in a timely manner. When thy made a mistake amitted it was their mistake and fixed without charge More

Honda Pilot Service Always a pleasure to deal with Sam Azar. A true professional with a great bedside manner. Cares about your vehicle but more importantly he wants you t Always a pleasure to deal with Sam Azar. A true professional with a great bedside manner. Cares about your vehicle but more importantly he wants you to feel you got the best service possible. Perhaps it's time for an employee bonus! More