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Lehigh Valley Honda - Service Center

Emmaus, PA

4.8
1,731 Reviews

1,731 Reviews of Lehigh Valley Honda - Service Center

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May 26, 2017

Poor Customer Service All I needed was a key programmed to my Honda Accord. I called at 9am and the lady was very nice; I scheduled my car for 11:30am. I immediately call A More

by Amy Dech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jassenia, I don't know anyone above
Jun 08, 2017 -

Lehigh Valley Honda responded

Hi Amy - thank you for your review. I would like to sincerely apologize for what transpired. We clearly dropped the ball on many fronts. You can expect to hear from our Service Director, Kevin Wagner. If you are inclined to give us another opportunity to earn your business, we would be grateful and I will personally see to it that you have a good experience the next time you visit. Thank you again for your feedback. Please contact me if I can be of assistance. Sincerely - Andrew Wright, Vice President, 610-967-6500

May 26, 2017

Honda Pilot Service Always a pleasure to deal with Sam Azar. A true professional with a great bedside manner. Cares about your vehicle but more importantly he wants you t More

by Greg Senich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
May 25, 2017

First Oil Change/Service for my new HRV While I greatly appreciated the first oil change needed for my new HRV was offered for free, I also greatly appreciated how Jim was very patient and r More

by Karen McClincey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Express Service - Jim M.
May 25, 2017

Always the best Never a need to try anywhere else! Lehigh Valley Honda - Professional, proficient and pleasant! Excellent follow-up and car buying and repair explanat More

by Anna M McCausland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas this time. He was great!
May 21, 2017

8 years of total SATISFACTION!!!!! Sam Azar is the Best! He always takes care of me in a timely, friendly, professional manner! Showed up late and within 30 minutes, my inspection and More

by Princess of CVR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
May 19, 2017

Oil change appointment I had an appointment and got sent to the express service bay instead to be serviced.. which turned out to be a longer trip than I had anticipated but More

by Nina716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Jazz Bisazza
May 18, 2017

Timely appointment Needed a new tire on the spur of the moment from a blowout. Did not call ahead just drove in for service and was helped immediately. A reflector was More

by rehgrh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bueso, Mariya Rodriguez
May 15, 2017

repair on 2014 honda accord My initial appointment on Friday was not honored. This appointment i was promised loaner car by Elizabeth but when i dropped-off my car there was no l More

by Sanjeev
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
do not remember
May 14, 2017

Excellent service I always have excellent service when i come to Lehigh Valley Honda. I am currently in my second lease and will continue leasing my car with them. Th More

by Marianne E Hill-Strackbein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Bueso
May 13, 2017

Always Satisfiied With The Service at Lehigh Valley Honda I have been a customer for over 30 years. During that period I have purchased 3 new Hondas ,leased 2 new Hondas and purchased 3 used Hondas. The used More

by dave
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trevor of your service center.
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