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1,719 Reviews of Lehigh Valley Honda - Service Center
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May 05, 2017
Express service should be called long wait service This review apply specifically to the express service at Lehigh Valley Honda only. I've had very good experience with the dealership in buying my vehi This review apply specifically to the express service at Lehigh Valley Honda only. I've had very good experience with the dealership in buying my vehicles and also very good experiences with the appointment service team. The one disappointment is the express service program. The dealership highlights that as a benefit, but I have found it to be not so much. I've never been there and experience less than a one-hour wait before service in the so-called expressed service program. I even went so far as to call the express service team and ask when they're shortest wait times typically are. I have flexibility in my work schedule so I can come over to the expressed service at any time of the day. They are unwilling to tell me anything about when their lines might be shorter. Basically they said you never know. So express service really isn't worth it for me I wait longer than if I simply make an appointment. More
by mmmmgtr
Employees Worked With
Express service managers
May 01, 2017
Slow start redeemed by quick, excellent service. Service was a bit slow to start when I first arrived, but after I got helped and sorted out an issue over the phone with my service contract company ( Service was a bit slow to start when I first arrived, but after I got helped and sorted out an issue over the phone with my service contract company (Ethos) things went very well and very quickly and I was pleased with the service I received. I wasn't in the waiting room very long before my vehicle was ready and I was on my way home. The only thing I would recommend to the dealership is to be sure customers are greeted and instructed when they first arrive. It was my first time at this dealership ever having transferred my service contract from a dealership in another state. After that initial hurdle everything was great. My only other gripe is that there are no Honda dealerships in Bethlehem. It would be nice to have one a little closer to home. More
by Charissa R West
Employees Worked With
I didn't work with any of the employees listed.
May 01, 2017
Excellent service My advisor was very attentive and explained everything to me. He is an asset to your company. Trevor is the only reason I get my vehicle serviced here My advisor was very attentive and explained everything to me. He is an asset to your company. Trevor is the only reason I get my vehicle serviced here. The cashier was also very helpful and pleasant. More
by Jkmfr3
Employees Worked With
Trevor Schappell
April 28, 2017
Quality Service I am always happy when My Pilot is serviced by Lehigh Valley Honda. Sam Azar is very attentive to my needs and keeps me informed off the progress of I am always happy when My Pilot is serviced by Lehigh Valley Honda. Sam Azar is very attentive to my needs and keeps me informed off the progress of the work. The waiting area is very comfortable and the complementary food and beverages are appreciated. More
by Ed
Employees Worked With
Sam Azar
April 27, 2017
Excellent Service I went for an oil change and Eric is great to talk to. I believe it's not just what is done for the car but how it's done and how I'm treated. Eric al I went for an oil change and Eric is great to talk to. I believe it's not just what is done for the car but how it's done and how I'm treated. Eric always treats me with respect and very friendly. I feel like I'm talking to a friend whenever I stop-by at the express service. I wish all of employees be like Eric. I won't be coming back to the dealership if Eric is not there. Thanks Eric! More
by artkim
Employees Worked With
Eric at express service
April 24, 2017
Went in for airbag recall. Had a appointment at 8:00 a.m. I got there at 7:37 a.m. Took me right in . Had tires rotated. Bought cabin air filter and had key fixed at parts de Had a appointment at 8:00 a.m. I got there at 7:37 a.m. Took me right in . Had tires rotated. Bought cabin air filter and had key fixed at parts dept. Very friendly people to work with. Glad I bought my car there. I give them two thumbs up ! James M. More
by JimBoo
Employees Worked With
Trevor Schappell
April 24, 2017
Happy Inspection! My service advisor, John was pleasant & customer focused (even made jokes about him being a Dallas fan & me a Redskins fan). He worked to get me the My service advisor, John was pleasant & customer focused (even made jokes about him being a Dallas fan & me a Redskins fan). He worked to get me the best deal possible for my brake job & routine maintenance. The team also left the inside of the car wonderfully clean at my request. More
by Shellalamo
Employees Worked With
John Giglio
April 24, 2017
Horrible customer service. Came in for an inspection and everyone was awful. It also smelled bad in there too and the bathrooms were in desperate need of some customer service. Came in for an inspection and everyone was awful. It also smelled bad in there too and the bathrooms were in desperate need of some cleaning. Will not be coming back. More
by Gittelmane
Employees Worked With
Don't remember
April 23, 2017
Great Service Adviser This is my 5th Honda car bought at Lehigh Valley Honda. I am completely satisfied with my experiences at Honda Dealership. Sam Azar is great. This is my 5th Honda car bought at Lehigh Valley Honda. I am completely satisfied with my experiences at Honda Dealership. Sam Azar is great. More
by Janet doyle
Employees Worked With
Sam Azar
April 22, 2017
Maybe now I'll get a call back I have been trying to get a hold of Kevin the service manager for two weeks now. Almost a month ago I brought my car in for a simple oil change and a I have been trying to get a hold of Kevin the service manager for two weeks now. Almost a month ago I brought my car in for a simple oil change and a few days later noticed severe damage on my bumper. A day later my entire wheel cover fell off on the highway. I contacted Honda to request video footage of my car to see if the damaged happened while it was in for service. One employee told me that they just installed a new camera system a week prior and Kevin assured me he would look into it. Two weeks, two emails and at least 10 phone calls later, I've heard no response. The only thing this dealer cares about are their online reviews, and by writing one now I might actually get a call back. If I didn't love my car so much I would trade it in so I'd never have to deal with the LV Honda service center again. Regardless if the damage did or did not happen while my car was in for service, their response time and care for their customers is non existent until you write a bad review. More
by Skaress
Employees Worked With
Kevin
