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Lehigh Valley Hyundai
Emmaus, PA
1,945 Reviews
Lehigh Valley Hyundai has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 20 years. We specialize Hyundai new and Certified Pre Owned vehicle sales, service, parts and collision repair. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,945 reviews
September 19, 2011
The sales person & others were very curteous, attentive, not aggressive, and true to their word. I believe that I bought (with trade-in)our Elantra at a good price. I will go back to this dealers attentive, not aggressive, and true to their word. I believe that I bought (with trade-in)our Elantra at a good price. I will go back to this dealership again. I haven't had any repairs made yet on our Hyundais, so can not comment on the service quality. More
by fshkruss
Employees Worked With
Aubrey Seiller
September 15, 2011
I can't believe what an amazing experience I had during my last service appointment at Lehigh Valley Hyundai! I brought my car in for it's scheduled oil change and tire rotation and was told by Tony tha my last service appointment at Lehigh Valley Hyundai! I brought my car in for it's scheduled oil change and tire rotation and was told by Tony that it was also time to change a few filters. Knowing that that would have brought my bill up in price, I asked him to wait until I spoke to my husband and that I would get back to him. My husband did not want me to get anything else done besides the rotation & oil change. When I called Tony back, I left a voicemail since he did not answer. The mailbox was not his but I thought I'd leave the message anyway and that another member of the Service Dept. would pass my message along. When I picked my car up in the evening I was surprised to see that my bill was much more than expected and that my request was not heeded. I called the next morning &talked to Tony about it and he couldn't have been more professional & apologetic. He said since the dealership was going through a renovation they were experiencing some issues with their phones. He ended up only charging mee for the services requested reimbursing me for the rest. He went above & beyond customer care and I truly appreciate how honorably he handled this situation. More
by Kcmahoski
Employees Worked With
Tony
September 14, 2011
My experience at Lehigh Valley Hyundai was very good. I will definitely recommend this dealership. My sales representative, Mark Perkins, was excellent. No high pressure sales and answered all of my questi will definitely recommend this dealership. My sales representative, Mark Perkins, was excellent. No high pressure sales and answered all of my questions. That included post sales questions. Two week into ownership and I am getting the 40 mpg listed. Nice! More
by jeff438
Employees Worked With
Mark Perkins
September 14, 2011
I have always had an excellent service experience. Scott explains what needs to be done, when and why. He will review the cost. He always takes time to explain regardless of how busy he may be. One time explains what needs to be done, when and why. He will review the cost. He always takes time to explain regardless of how busy he may be. One time I asked him to explain something to my husband and he gladly got on the phone with him. He knows I come a distance, will tell me how long it will take and this last time offered a loaner car because it was to be all day and I did not have other means of transportation which I usually do. More
by Marytmiller
Employees Worked With
Scott
September 09, 2011
Everthing was super. 1st oil change was free,but if I had to pay it's a bit pricey!Very easy making appointments online.Real curtious service reps. to pay it's a bit pricey!Very easy making appointments online.Real curtious service reps. More
by beirnut
Employees Worked With
Scott Reimer &Tec. Nick L
September 08, 2011
I visited other dealers & called a few others. My decision to purchase from Lehigh Valley was not only based on the car, but the sales staff. Aubrey found the color of the car we wanted & at the pric decision to purchase from Lehigh Valley was not only based on the car, but the sales staff. Aubrey found the color of the car we wanted & at the price we could afford. He even came in on his day off so we could pick it up. He really did a great job with customer service. More
by susang1
Employees Worked With
Aubrey
September 06, 2011
Very friendly, kept me informed in the weeks I was waiting for delivery. I didn't feel pressured by the salesman. An overall pleasant experience. waiting for delivery. I didn't feel pressured by the salesman. An overall pleasant experience. More
by pielady1
Employees Worked With
Brian, TJ, Matthew
August 29, 2011
I received excellent service and the quality of workmanship on my vehicle was outstanding. The service manager and my salesperson were professional and very accomodating in getting the repairs don workmanship on my vehicle was outstanding. The service manager and my salesperson were professional and very accomodating in getting the repairs done. I would definitely buy another vehicle at this dealership because they stand behind their product. More
by zukoskim
Employees Worked With
TJ Chillot and Rex Weaver
August 22, 2011
I made an appointment with Aubrey Seller at the Lehigh Valley Hyundai;I was 10 minutes late and was asked to wait which I gladly did. After 30 – 40 minutes of waiting I asked for another sales person. I Valley Hyundai;I was 10 minutes late and was asked to wait which I gladly did. After 30 – 40 minutes of waiting I asked for another sales person. I was given to a very nice young man who knew very little of the car: Told me the color I wanted was discontinued, it wasn’t; didn’t know how to use the Navigation System; showed me a 2011 car which he swore was a 2012 until we showed him the sticker; could not tell me the differences between the different models; thought the hybrid was a turbo, etc. Regardless, having seen my friend’s car I was sold on the Sonata Limited. We started working on price; I was putting over a 50% deposit. After some negotiation the salesman suggested a price which he would confirm with his sales manager. The sales manager, Richard returned and told me his lowest price; it was $700 higher than the sales person’s price. I questioned that and was informed the salesman was “new and didn’t know what he was saying” and there demand for the Sonatas were so high “if I could find a better price I should go there”. I was shocked. Not only had I been left to wait but my business was not wanted. I left. After talking to the friend who had originally recommended Lehigh Valley Hyundai, I contacted the original salesperson Aubrey Seller and told him what transpired. He apologized and told me he would make the experience better by finding the car I wanted. I told him that according to the inventory listing there were two available in Conshohocken. He said if I agreed to X price, he would get it BUT I needed to put a deposit down immediately. I agreed and gave my credit card #. A week I went to fill a credit application in person (the website is not secured, it is not https) and spoke to Travis (a sales manager). He told me Aubrey would be contacting me the next day and I would be picking up my Sonata Limited on Friday, “Congratulations”. On Wednesday night, Aubrey called to tell me he couldn’t get me the color I wanted, the car he had suggested was a demo but to pick something else. I was in shock and could not properly think. Aubrey strongly suggested another color or model. I told him I was too disappointed to react. He then proceeded to tell me I was “inflexible”. I explained to him that I had almost lost my life and had built up my hopes and if I was being “inflexible” it was my right, I was the customer and I was paying. He told me to change to the GLS it was the same as the Limited except without the bells and whistles. According to him I needed to make a decision no later than the next morning so he could have the car for me on Friday. I told him, “I don’t buy shoes without trying them on, why would I buy a car without driving it”. I even suggested it felt like a “bait and switch”. After much discussion I told him to rescind the sale. He wasn’t sure if he could but the next day confirmed it was cancelled. Perhaps if Lehigh Valley Hyundai had not been so disrespectful, I might have been more “flexible”. More
by auditjacq
Employees Worked With
Aubrey Seiler, Richard
August 20, 2011
I telephoned on Monday for regular maintance service. I was given an appointment for Wednesday at 11:00. The people are friendly and my service was done at a reasonable time. I drive 1 hour for this servic was given an appointment for Wednesday at 11:00. The people are friendly and my service was done at a reasonable time. I drive 1 hour for this service and I am very pleased. More
by JohnFarrelll
Employees Worked With
Scott
