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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.5
410 Lifetime Reviews Review Dealership

410 Reviews of Lehigh Valley Hyundai - Service Center

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March 09, 2020

"I appreciate the timely service, the discounts, a warm..."

- dayspringlk178

I appreciate the timely service, the discounts, a warm place to wait and car lifts or loaners for 2 or more day service. Very much appreciated for a single mom.🙂

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Recommend Dealer
Yes
Employees Worked With
Don't remember
February 27, 2020

"Fast and efficient service."

- al martino

Friendly, knowledgeable people. Explained service. I will continue to service my vehicle at this dealer for as long as I own my car and will recommend it to others.

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Recommend Dealer
Yes
Employees Worked With
Worked with Katie Keller
February 27, 2020

"Inspection "

- Gules326

Everything was good the wait wasn’t to long .The employer name Mark was very polite and took care of everything.I had a good experience.

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Recommend Dealer
Yes
Employees Worked With
Mark
February 13, 2020

"Made an appointment that fit our schedule. When we..."

- Ron

Made an appointment that fit our schedule. When we dropped the car off at the dealership everyone was pleasant. When the car was finished we got a call it was ready for us to pickup. Again everyone we encountered was helpful and considerate. Well pleased with them.

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Recommend Dealer
Yes
Employees Worked With
Tom Muldoon
February 05, 2020

"Chris did a fantastic job both with explaining the work..."

- Butterpips

Chris did a fantastic job both with explaining the work that needed to be done on the car and with keeping all the customers in the waiting area in great spirits!

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Recommend Dealer
Yes
Employees Worked With
Chris Miller, E Guevara
February 03, 2020

"I was told I would be updated on time, car would be..."

- Joanne

I was told I would be updated on time, car would be washed , neither happened, also electronic maintenance. Was not reset! Horrible customer service exp

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Recommend Dealer
No
Employees Worked With
Other Employees : Service manager
February 03, 2020

"I would give zero stars if I could. Took way too long for..."

- Nanners5888

I would give zero stars if I could. Took way too long for no reason. 3 hours for oil change, inspection, and fuel filter. Horrible. I don’t trust them.

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Recommend Dealer
No
Employees Worked With
Feb 03, 2020 -

Lehigh Valley Hyundai responded

Hello Nanners5888 - please accept our sincerest apologies for your dissatisfaction. That is not the way we are accustomed to doing business as evidenced by the other reviews on this forum and others. I would very much like the opportunity to take corrective action in the hopes of regaining your trust and confidence. Please contact me at your earliest convenience. I can be reached at 610-967-6500 or via the "Talk to the Dealer" button on our website. Thanks and I look forward to hearing from you. Sincerely - Andrew Wright, Vice President

January 31, 2020

"Customer Service"

- sunfishermantemp

Very good customer service. Had new exhaust manifold installed.Ready when I was told it would be. So far it is running good. Will continue using your shop.

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Recommend Dealer
Yes
Employees Worked With
January 25, 2020

"Unreliable/non- trustworthyService done and failed to..."

- Dissatisfied Customer

Unreliable/non- trustworthy Service done and failed to put all parts back. Made me feel like I didn't know what I was talking about

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Recommend Dealer
No
Employees Worked With
Feb 03, 2020 -

Lehigh Valley Hyundai responded

Hello and thank you for taking the time to write your review. We sincerely apologize for your dissatisfaction. That is not the way we are accustomed to doing business as evidenced by the reviews on this forum and others. Please contact me at your earliest convenience so that I can take immediate corrective action to address any outstanding issues and concerns. I can be reached at 610-967-6500 or via the "Talk to the Dealer" button on our website. Thanks and I look forward to hearing from you. Sincerely - Andrew Wright, Vice President

January 21, 2020

"Great Sertice"

- genie1p

Another great service experience at Lehigh Valley Hyundai! I am always pleased with the courtesy of the service advisors and quality of service. I always leave the dealership with ease of mind that my car is in great shape.

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Recommend Dealer
Yes
Employees Worked With
David Wood
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