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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.7
920 Reviews

920 Reviews of Lehigh Valley Hyundai - Service Center

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March 04, 2016

Hyundai Genesis repair The guys were helpful and did a great job getting my Genesis running well again. I would recommend this dealership to everyone. I have no complaints More

by Barrysirard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and mike
March 03, 2016

Great Dealership, Great Vehicle This is my second Hyundai Tucson. It is the perfect SUV for me with just the right footprint. I have nothing but good things to say about Lehigh Valle More

by Nlc2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Gonzalez
February 29, 2016

Long time customer I have been a customer of Lehigh Valley Hyundai since 1989, since then I have purchased 3 new cars and have always have had excellent experiences al More

by MeMe721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
February 28, 2016

Service Dept is best in LV I have owned Chevrolet, Nissan, Pontiac, Toyota and now a Hyundai. Your service department is the best. If I ever purchase another car in my lifet More

by Ginger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
February 19, 2016

Recall experience My Hyundai Sonata had a recall. I had my car serviced by the Lehigh Valley dealership. They performed the service as well as an additional recall. The More

by desireem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unsure, multiple
February 14, 2016

EXCELLENT SERVICE I came in with a tire going flat and they fixed the tire and checked all the others. I was in and out in less than a half hour. More

by blueyedblondee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names
February 14, 2016

Honest & Pleasant Service People I went into LVH for a recall check and had a (as usual) pleasant experience. My service contact man was very pleasant, helpful & friendly ! He mad sug More

by golfnut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
February 09, 2016

Top Notch! Helpful, truthful, prompt courteous, convenient. Otherwise I would change my service dealer. Did not appreciate waiting to speak to the quality manage More

by sbmc5706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
February 05, 2016

Excellent service I have a 2005 Elantra that I bought new at this dealership. Service has always been done at this dealership. Over the years I have counted on their de More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Michael, Dave W
February 02, 2016

What a collosel waste of time. I brought my car in because it was stalling out when it idled, I wanted to have a duplicate key made and I wanted Hyundai to record my mileage for my More

by Joel D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
Feb 13, 2016 -

Lehigh Valley Hyundai responded

Hello and thank you for writing your review. We were sorry to hear that you encountered mechanical problems when passing through the area on your way home to NY. Our team attempted to duplicate your concern but we were unable to do so after initial testing. We did request that we keep the car for additional testing in an effort to determine what was wrong but you declined and stated you wanted to continue on to New York. We also apologize about not being able to produce another key for you. Our key machine is indeed broken and we are waiting for replacement parts. The situation regarding your mileage reimbursement concern was also beyond our control. As we mentioned, the program was not cancelled, but rather someone had already opted for the "cash out" option pertaining to your VIN# thus preventing us from submitting for your claim. Unfortunately, it is something that you will need to contact Hyundai about directly and we did provide the necessary information for you to contact them about your claim. Again, please accept our sincerest apologies if you were inconvenienced in any way, shape or form. Our team tried to do the best we could with the limited amount of time we had your vehicle in our possession while you were passing through town. Please let us know if we can be of further assistance. Sincerely - Andrew Wright, Vice President, 610-967-6500

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