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920 Reviews of Lehigh Valley Hyundai - Service Center
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February 13, 2014
Ive used Hyundai quick service center a couple of times and previously had good experiences and we love our tucson. This time I was pretty surprised and disappointed by the service manager upselling me a s and previously had good experiences and we love our tucson. This time I was pretty surprised and disappointed by the service manager upselling me a service I didn't need. My Hyundai Tucson has 45k miles on it and service center manager indicating I was due for my 1st major service during my request for an oil change...I reluctantly agreed as I trusted him he knew what he was talking about. I was ok with filter changes and oil changes as that was why I originally was there for a oil change...Instead I paid for a $399 dollar service that included a brake fluid flush and 4 wheel alignment services that are not part of the normal maintenance schedule after I checked it later that night. I had an inkling as fifteen minutes after I sat for my two hour wait another gentlemen came in with a Hyundai and wanted an oil change as well. The service manager asked how many miles were on the vehicle and the gentlemen indicated 11k miles and service manager quickly suggested he was due for his 1st major service at $199..I was irritated at that point since I received the same or similar upsell just double the cost minutes earlier. Customer was also getting the 4 wheel alignment .Really after only 11k miles.When the customer questioned it service manager indicated that they can check it for free and if it needed it they would perform the service.. Why wasn't I offered this scenario..I guess I had to ask. To top things off when my car was done he reviewed my multipoint inspection form with me and stated all was well with the wipers.. They never checked my rear wiper blade because it was half falling off from the snow storm earlier in the week. One disappointed customer after a previous couple years of satisfied service. More
by Eleayman
Employees Worked With
Noel-assume service manager or customer service rep
February 09, 2014
Excellent customer service as well as maintenance & repair work done in a timely and standard way. While waiting for maintenance & repair, the secretary was friendly and able to obtain all information repair work done in a timely and standard way. While waiting for maintenance & repair, the secretary was friendly and able to obtain all information about my vehicle, as well as an explanation of maintenance and parts that needed to be replaced. The price was worth it for the quality of the maintained done on my vehicle. Always friendly and accommodating. More
by Lydiamarlene420
Employees Worked With
Ron was the manager on site, the rest of the following associates were extremely courteous, friendly and helpful. The price and vehicle management was negotiable enough to be affordable for my 2010 Elantra.
January 29, 2014
the service department was great - and they even gave me a ride back to my office. I was grateful! then, they got my replacement part in from NJ, and installed it in the same day. it was great that i was a a ride back to my office. I was grateful! then, they got my replacement part in from NJ, and installed it in the same day. it was great that i was able to take my car in at 9, and have it out by 3 - everyone was very helpful and accommodating. thanks, guys! More
by theorem7
Employees Worked With
luis
January 26, 2014
Excellent service! Bought my Hyundai out of state and was worried that the quality of service wouldn't be as good as if I had purchased my car directly from this dealer. I was thrilled to find that they took worried that the quality of service wouldn't be as good as if I had purchased my car directly from this dealer. I was thrilled to find that they took such good care of me! So far I've only come in for safety and emissions testing, but I will definitely be back for maintenance! I highly recommend this dealer's service shop! More
by travelmonkey
Employees Worked With
Scott Reimer
January 18, 2014
After my check engine light came on I was able to get in for service immediately. Scott handled my case from start to finish. Scott communicated with me each step along the way explaining what was wrong, w for service immediately. Scott handled my case from start to finish. Scott communicated with me each step along the way explaining what was wrong, what I needed, and related costs. He arranged for a shuttle to and from work and always with a smile and a "what more can I do attitude". The happy ending to this story was that my repair was a sensor that needed to be replaced (all covered under warranty). The oil change piece of the repair was cheaper than jiffy lube and I was guaranteed Hyundai parts and quality oil. Nice work Lehigh Valley Hyundai and Scott! More
by Etkacik
Employees Worked With
Scott (service dept)
January 08, 2014
As with most dealers in PA you need to make an appointment only so you can wait, wait, wait. The women making the appointment was very friendly and upbeat. Matthew did a great job by getting me ou appointment only so you can wait, wait, wait. The women making the appointment was very friendly and upbeat. Matthew did a great job by getting me out of there a half hour sooner than expected. I just do not understand why in Pa it take 1-2 hours to inspect a car. Why do dealers here expect you can leave your car for a whole day for inspection? Overall the friendly warm fuzzy feeling of this dealership is transparent. I will need to return for future state inspections but any service for my car will be in Stewartsville NJ. More
by shairb
Employees Worked With
Matthew
December 24, 2013
This is an awesome dealership, but very pricey and you have to remind them that you have a warranty when needing work done. I love my car from them. have to remind them that you have a warranty when needing work done. I love my car from them. More
by escapebaby81
Employees Worked With
2
December 14, 2013
The service department is always friendly & they are The service department is always friendly & they are very thorough when explaining the recommended services & the services that were performed. They The service department is always friendly & they are very thorough when explaining the recommended services & the services that were performed. They provide a clean & comfortable waiting area. I always feel that they try to give me the best possible experience when I take my car in for service. More
by sammy6635
Employees Worked With
Guy Batman & Matthew Allen
