Leith Acura of Cary

ILX Buying Bought car from leith after shopping both henederick and leith. Henderick was bad experience felt high pressure used car attitude walked out. Leith wa Bought car from leith after shopping both henederick and leith. Henderick was bad experience felt high pressure used car attitude walked out. Leith was nice laid back no pressure. Kerry salesman was on point VG experience. More

Let's just say I will not buy another Acura from here! Overall my experience was positive, at least at first, but I do have a few issues that I feel I was manipulated because I am a female, even though I p Overall my experience was positive, at least at first, but I do have a few issues that I feel I was manipulated because I am a female, even though I paid cash for this vehicle. I bought a 2011 Acura MDX on June 29th. When I went on June 29th, I had to wait two hours before I could sign my papers because I arrived early, really! I test drove it on June 19th and made a deal that I thought was good, but after they added some things to it turned out not to be. This Acura was traded in at Leith Audi, a sister store to Leith Acura, I don’t think they had had it a week when I inquired about it. My initial inquiry was on a 2010, but when we went to test drive that one it had a HORRIBLE odor that the salesman could not smell. The leather on the console was buckling and I asked for that to be fixed of course they would but it would cost me $200.00, so I went along with it and they added to the purchase price. In retrospect I should not have let that be added, but you live and learn so they say. This car had over 100,000 miles and I was worried about the timing belt. There was nothing on the Carfax that showed it had been changed. So when I asked about it, sure they would be glad to change it if I paid half of it $700.00. Well, that $700 was added as part of the sale price, WHY?, but it should not have been. It should have been two separate transactions. All of these occurred from the time I test drove it until I finally purchased it on June 29th. On July 3rd, I went to crank my car and it would not crank. The battery was dead, luckily I was able to get it an Advance Auto store, where the battery was not even registering 5 volts. I got the battery replaced and in talking with the dealership (Leith Acura, Cary, NC) they agreed to pay me for the battery. I was concerned that this vehicle had not been given a diagnostic after receiving it and asked that this be done. Yes, they would do it and it would not cost me. I scheduled an appointment for July 5, 2018, everything was working fine or so I thought. I went to put down the passenger window from the driver’s side on July 8th and the button no longer works. This worked prior to the battery being changed because I used it on June 30th to put down the window from the driver’s side. The passenger side door window button works from the passenger side door. This is the only button that does not work on the driver door. I called the dealership about this and there is nothing they can do for me even though three days prior they told me everything was fine. They did say it was probably just a wire that worked loose, REALLY! Next I go to the DMV to transfer my plates and am told I owe $525.00. My understanding was that was included in my sale price. I then again contact the dealer and I am told no that was on me since I bought it out of state. I was not told this at any time during the process. I knew I was transferring the tag but I thought the price of the taxes had been included. It’s sad that I not only had to pay $200 to fix the console but $700 for half of a timing belt that should have been changed prior to putting it up for sale along with the console, now I have to pay another $525 for taxes that I thought were included. I did not finance this vehicle and brought the dealership cash money. It is just a shame that they took advantage of a female!!!!! More

Great service! My husband and I had a great experience working with Eric. He communicated clearly, responded quickly, and acted courteously. And he was great with ou My husband and I had a great experience working with Eric. He communicated clearly, responded quickly, and acted courteously. And he was great with our 10 month old baby! More

Great experience with Alex Alex did a wonderful job of guiding us through the buying process for our 2019 Acura RDX. We had done research prior to arriving at the dealership, an Alex did a wonderful job of guiding us through the buying process for our 2019 Acura RDX. We had done research prior to arriving at the dealership, and Alex didn’t hesitate to jump in a supplement our knowledge with a detailed hands on demonstration of all the vehicle’s safety and technological features. Some back and forth with negotiating final price (as to be expected), but at the end of the day, satisfied with the final deal and trade in value. More

Very friendly Had a great experience at leith Acura. Kerry was very friendly. They had good quality and prices. Would recommend to any one looking for a car to buy Had a great experience at leith Acura. Kerry was very friendly. They had good quality and prices. Would recommend to any one looking for a car to buy here. More

Amazing, professional and honest! I was very impressed and pleased with the whole buying process with Leith Acura. Craig Nachsin was very knowledgeable, helpful, thorough, honest and t I was very impressed and pleased with the whole buying process with Leith Acura. Craig Nachsin was very knowledgeable, helpful, thorough, honest and transparent to name a few adjectives. The Finance guy, was great and thorough, too. I apologize, I don't know how to spell his name. Thanks again for providing a very fluid and easy experience, from start to finish. Thanks Craig!! More

Very courteous and professional Great dealership to work with. This is the 3rd Acura I’ve purchased. We had a little down payment mix up but they bent over backwards to work out a Great dealership to work with. This is the 3rd Acura I’ve purchased. We had a little down payment mix up but they bent over backwards to work out a good deal. I will buy again in the future More

Fantastic experience everyone wants to shop where they can trust the dealership and staff and know they stand behind their product. Leith Acura fits that bill. As a result everyone wants to shop where they can trust the dealership and staff and know they stand behind their product. Leith Acura fits that bill. As a result, I’ve purchased several vehicles from them. Tom King handled all transactions seamlessly. His attention to detail like setting all the radio pre-sets in your new vehicle to match the old, personally dropping off paper work to my home and saving me as much time possible during the dreaded sales paperwork makes Tom stand apart from all others. I will not go elsewhere. More

Great experience!!! Very happy with our sales man Craig. Easy going . Very informative.. really took his time with us.. including showing us everything about the car.. W Very happy with our sales man Craig. Easy going . Very informative.. really took his time with us.. including showing us everything about the car.. Will definitely be sending family &friends to him!!!! More

Amazing My experience at Leith Acura could not have been more smooth. Craig Nachsin was knowledgeable, attentive and flexible. I was initially overwhelmed by My experience at Leith Acura could not have been more smooth. Craig Nachsin was knowledgeable, attentive and flexible. I was initially overwhelmed by all the choices but Craig asked me a few questions and narrowed down some options for me to test drive. 24 hours later I’m driving an amazing car! More