Leith AutoPark Honda - Service Center

Pleasant buying, nightmare service Love Hondas and we have dealt with honda dealerships all over the county. I will not recommend this dealership for service. There is some kind of di Love Hondas and we have dealt with honda dealerships all over the county. I will not recommend this dealership for service. There is some kind of diconnect between the scheduling dept and service people. This is our second time bringing our vehicle in for service since our purchase. Both instances have been for warranty or recall work. The first time I followed my husband to leave the car and when he got there they said he was not in the system for an appointment. The service person was able to work him in since we chose to leave the car for the day. This time i called on monday and was scheduled for friday at 10:15. Explained to person this was for a big recall and based on honda car needed to stay at least half a day. I would need a loaner if this was the case. She said service person would determine if I rated one when I arrived for the service being done. Arrived for appt on friday and asked about loaner. Then sevrvice person said they only have 15 available each day and it is first come first serve. Of course by 10 in morning they are gone. I live 30 minutes away and needed to pick up a preschool child at 1. He would not have time to get anything done. He said he had a loaner vehicle coming in on saturday and would call me to confirm that it was available for me on Monday. I called him at 5:15 saturday after not hearing from him. Dept. closed at 4 pm and no one was available. Only manager available was sales manager who basically told me he would pass this along to Todd the service manager on Monday. He said so when I call back I could ask for Todd. I explained that I will not be calling back to speak to anyone since they apparently are not worried about setting me up for Mondays appt. He can get my number from his service guy Daniel and pass that along to Todd. In the meantime I will be driving farther and finding a new Honda dealership who cares about my business and service. More

Very dissatisfied I dropped my vehicle to get a recall service done, at the same time I requested for an annual inspection. Then I got a call saying the inspection di I dropped my vehicle to get a recall service done, at the same time I requested for an annual inspection. Then I got a call saying the inspection didn’t pass, because of the catalytic converter issues. Service manager says we have one in stock for $850 and asked if I want get it replaced today??, I was shocked since I had servicing done a couple weeks ago at another place. Next day I took my vehicle to a Jiffy lube and inspection was done without an issue. I was disappointed that service guy tried to rip-off blatantly. More

Very disappointed The customer service during both of my visits (recall set up and service appointment) was really poor. No one immediately greeted me, I waited inside The customer service during both of my visits (recall set up and service appointment) was really poor. No one immediately greeted me, I waited inside the service bay surrounded by people just standing there. The first time I went, the man who helped me complained and was pissed off the whole time bc his work load was heavy and stopping to help me was inconvenient and someone else should have done it. The next time I came in, one guy kept staring at me and 3 minutes of this he finally asked me if I had been helped, knowing I hadn't. I even had an appointment time to arrive! After service was finished and we got the car home, my husband found two decent sized bolts and nuts on the driver's side floor. Considering that my airbag was being replaced, that makes me extremely nervous and I question that the mechanics have any sort of eye for detail. Which is kind of important in their job field. This wasn't a simple oil change. We are new to the area, leaving behind an incredible Honda dealership in our hometown. We have high expectations and AutoPark fell short in every way! When it comes time to buy a new car, it won't be here. I may have just been a Honda recall service appointment but it was a great time to leave a good impression in order to gain a future customer, they did not. More

Who would have thought buying a car could be so much FUN!!!! I took my 2014 Accord in for a service and ended up driving away with a new 2016. My husband and I thought we'd just look at the new cars while we wa I took my 2014 Accord in for a service and ended up driving away with a new 2016. My husband and I thought we'd just look at the new cars while we waited and soon began talking to Alexander Jacobson, Sales Consultant and Julianne (training) about the 2016 models. We laughed and joked with each other, and ate popcorn and drank hot chocolate, for the next couple of hours as we test drove, talked, and calculated payments. What is usually a totally nerve racking experience ended up being a really great time!! (Oh, I did have a free massage during the buying experience--- which helped keep me totally chilled !) More

Mike, a dedicated service person. It's about 3PM, Saturday April 09, 2016, I went to Auto Park Honda Cary NC to get my Honda Civic 15 washed. A black color needs more cleaning speciall It's about 3PM, Saturday April 09, 2016, I went to Auto Park Honda Cary NC to get my Honda Civic 15 washed. A black color needs more cleaning specially during pollen season., and if you are allergic to it. Mr. Mike, a very pleasant people person from service didn't wait to welcome me prior to let me come out of my car. I said I didn't call for an appointment, can I get my car washed please. The behavior , the attitude and all acts of Mr. Mike compelled me to jolt down here my experience. Thanks Mr. Mike, you bought me. I have a question to Auto Park Honda authorities, HAVE YOU HIRED ALL THE BEST EMPLOYEES FROM OUR MARKET, EVERY ONE IS BEST IN YOUR TEAM. Let me tell you guys, I am your customer and buying cars from Auto park since 1994 and have all three cars Honda Brand. A great southern hospitality, I don't want to miss in future also. Please keep it up, and thanks to Mr. Mike. again And Mr. Don from sales has helped me buy at least three or four cars from here, a decent sales person. He helped me to buy Honda Civic 2015 Black recently. I waited on him more than an hour , when he was busy with another customer. More

Very pleasant and no "pressure" service experience.. One of the most satisfying and positive experience when I went to AutoPark Honda for service. Nick Basile worked with me patiently (although I didn't One of the most satisfying and positive experience when I went to AutoPark Honda for service. Nick Basile worked with me patiently (although I didn't have an appointment). While I had to wait longer than anticipated to complete the service, he was always available to get update. Perhaps the most interesting part for me is - this is the first time (many years of getting cars serviced) i have seen a shop not trying to push for what I would call as unneeded service. Very happy! More

Friendly upper management Upper management's help (Finance Department Luiggi Galeazzi and Don Rigsbee) in arriving at a specific interest rate made the final deal possible. Tha Upper management's help (Finance Department Luiggi Galeazzi and Don Rigsbee) in arriving at a specific interest rate made the final deal possible. Thank you all. Not the first time I have visited you guys and definitely not the last one either. But the sale for my new Honda Accord EX CVT Honda Sensing was inspired mainly by Brian Fabricatore. Verey humble, friendly and product oriented man. I pushed him to the limits and gave him a hard time, believe me. Still, he never lost it. Kept his cool and manners. Very polite and easy going without losing interest during the time spent together in his office. Good job Brian. Got a Gold Medal from me. Stick around, I will definitely return to you on my next purchase. Thank you. Sonia Colon Mateo More

Fast and efficient service We scheduled our accord for a oil change but expected it to be a long wait because of the number of cars waiting to be checked in. We out in less than We scheduled our accord for a oil change but expected it to be a long wait because of the number of cars waiting to be checked in. We out in less than 60 min. More

Excellent service, year after year I bought my 2005 Honda Odyssey a number of years ago from Autopark Honda. They have kept my Honda looking good and running good consistently. I bought my 2005 Honda Odyssey a number of years ago from Autopark Honda. They have kept my Honda looking good and running good consistently. More

Inspection and Repair I have had my car checked by Autopark Honda personnel before, and every team I've been impressed with the interest and caring shown by all personnel I have had my car checked by Autopark Honda personnel before, and every team I've been impressed with the interest and caring shown by all personnel involved in solving my problems. More