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Leith AutoPark Honda - Service Center

Cary, NC

4.8
549 Reviews

549 Reviews of Leith AutoPark Honda - Service Center

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December 31, 2014

Customer service after the sale is TERRIBLE ! The salesman did a good job and I felt good about my purchase. Until I took my car to service today for my add ons. I made clear to the gentleman More

by me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glenn Finkel, Garry Rawlins
October 09, 2014

If you didn't buy it there AVOID!!! First booked an oil change. Arrived only to find they over booked and I would have to wait for a "fit in". Then because I didn't buy the car there t More

by burntbyhonda
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not recall name of woman that took phone appointment or service guy.
Oct 23, 2014 -

Leith AutoPark Honda responded

Dear Mr. Sutherland, Thank you for your feedback. I want you to know how much I appreciate your taking the time to speak with me about your experience at our dealership. The conversation was constructive and gave me much insight to your feelings about your entire car purchase beginning with the test drive at our store (You stated, "No numbers were ever worked."), to your purchase at Hubert Vester Honda in Wilson, ending with your not servicing your Odyssey with our Service Department, but at a non certified Honda dealer. As we discussed prior to your vacation to Disney World, no Honda dealership can accept the service coupons you have; regardless of what Hubert Vester Honda informed you. Your pre-paid maintenance contract is only honored at the dealership where you purchased your Odyssey. You told me how polite the advisor was when you came to our dealership and rated friendliness as 4 stars, which we appreciate. Yet you wrote that you didn't buy from us due to, "...their sales staff and highest prices" but you were complimentary about your Sales Professional when you spoke with me. Also, you shared that you are unhappy with the navigation system in your Odyssey compared to your Kia. Your concerns are valid, but not the fault of AutoPark Honda of Cary. We only sell and service Hondas, we do not manufacture them. Please know that we would never "shun" a customer from our Service Department. This business practice would put us out of business. Customer satisfaction and service is our priority. Per our phone conversation, I look forward to meeting you as we spoke about. I sincerely hope you were able to resolve your issues with Hubert Vester Honda in Wilson and will reconsider this review and it's rating. I apologize that you felt the way you did, and want to change that. We want to earn your business and have your utmost confidence in our dealership. It matters not, to us, that you purchased your mini van elsewhere. What matters most, to us, is that you are a customer that is satisfied, feel treated fairly, and happy. Thank you for your time and consideration. Feel free to contact me if you need anything. Sincerely, Ruth Garratt Brand Loyalty Manager AutoPark Honda of Cary (919) 589-0029

August 28, 2014

crazy deal! Auto park Honda was great Allen was my salesperson he greeted me in service were I had no ideal I was going to trade my car in for almost the same pay More

by c1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Glenn Finkel, Luigi Galeazzi
Oct 23, 2014 -

Leith AutoPark Honda responded

Thank you, c1 for your post about Allen Alston, Eldwin Breeden, and your total car buying experience at our dealership! It's always great to read how happy our customers are with our Service Department and that they feel they have been treated fairly without any pressure. Thank you for your business from all of us at AutoPark Honda of Cary. Congratulations, and remember to like us on Facebook!

July 29, 2014

Free Oil Change for Life After an initial mis-understanding about the free oil change for life offer, I received a personal phone call from the Service director who resolved t More

by RobNDeb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Mills
Aug 01, 2014 -

Leith AutoPark Honda responded

Thank you, Mr. Taylor for the opportunity to work with you and Mrs. Taylor to change your opinion of our Service Department. We greatly appreciate your new review and higher rating. Please do not hesitate to contact any of our Management Team in the future. Again, thank you for your business from all of us at Autopark Honda of Cary.

November 30, 2013

Have had two cars there to get service done. Both cars had to bring back for work not done right. One car was suppose to be put in the computer to find out why engine light on. "We reset the computer lig More

by TheEODTech
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Was bounced around when asking for who runs the service center
Sep 08, 2014 -

Leith AutoPark Honda responded

I apologize for responding to this review so late and that you feel that you had a 2.5 star experience at our dealership. Unfortunately, we cannot appease every customer; though we work diligently to provide the best customer service and quality of work possible. If you cannot reach our new Service Manager, Todd Stephens, please feel free to contact myself. I want to encourage you to give us another opportunity to show you what the majority of our customers experience with our Service Department. Thank you for your business. Sincerely, Ruth Garratt Brand Loyalty Manager AutoPark Honda of Cary (919) 589-0029

June 04, 2013

Came in for a regular service on my older Honda, while waiting decided to have a look at the new vehicles, as I had been contemplating on a vehicle with better mileage and one that enabled me to have bett More

by lspingram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kain Schenk
Nov 20, 2013 -

Leith AutoPark Honda responded

Thank you, lspingram for your post about your service visit that ended with you leaving in a new car! Kain Schenk is a wonderful Sales Professional and it's great to hear he was available to help you with your purchase. He is thorough and patient which makes him an asset to our dealership. Thank you for your business from all of us at AutoPark Honda of Cary. Congratulations and remember to like us on Facebook!

March 19, 2013

I couldn't be more pleased with the service from Mr. Gazzard. He was personable, honest and helpful. I highly recommend this dealership. I have purchased two automobiles from them and both times the More

by pattymcgaffagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter GAzzard
Nov 20, 2013 -

Leith AutoPark Honda responded

Thank you, pattymcgaffagan for your post about Peter Gazzard! You describe Peter perfectly, "...personable, honest, and helpful" don't forget the great English accent! Please know we appreciate your customer loyalty. Thank you for your business from all of us at AutoPark Honda of Cary. Congratulations and remember to like us on Facebook!

January 13, 2013

I had not intended to purchase a car that day. I was in for service on my Honda Element. David was good and patient and very flexible when I changed my mind on the exact car half way through the paperwork. More

by carolinacat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jackson
Nov 20, 2013 -

Leith AutoPark Honda responded

Thank you, carolinacat for your post about David Jackson! We are glad he was able to help you with your car purchase. Thank you for your business from all of us at AutoPark Honda of Cary. Congratulations and remember to like us on Facebook!

July 13, 2012

Charlie Bruce did an excellent job in helping me purchase the Honda--he was very thorough in giving me information! I would also like to commend another salesman at Autopark Honda-all I know his first name More

by gartenh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Bruce, Charlie Bruce
Nov 20, 2013 -

Leith AutoPark Honda responded

Thank you, gartenh for your post about Charlie Bruce! We really appreciate the 5 star review about your car buying experience. We are delighted MR. HONDA helped you get into your new car. Thank you for your business from all of us at AutoPark Honda of Cary. Congratulations and remember to like us on Facebook!

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