Leith Chrysler Jeep

The 3 Hour Sale Purchase process was O.K., traded in a 2 year old vehicle and was lo-balled on trade. Looked up the car value on line at several sites and at 1st the Purchase process was O.K., traded in a 2 year old vehicle and was lo-balled on trade. Looked up the car value on line at several sites and at 1st they offered below lowest suggested trade value. The explanation was they use a special dealership only evaluation site, there was no give. Sales general manager was a little patronizing with his service, the rest of the sales staff was very nice and professional. If it was not for the value of the vehicle I was looking at, I probably would not go back. I was able to get better financing outside the dealership as well. Turned in a car that was show room ready, complete with brand new set of tires and complete set of receipts for all scheduled services and tires. I felt I was taken advantage of in trade process, and dealership was flippant about the trade part of the agonizing process. More

Customer srvc was ok but title dept. dropped the ball I bought a used 2008 Kia Sedona from this dealership. Customer service was good but their title dept. took over 3 weeks just to send off paperwork to I bought a used 2008 Kia Sedona from this dealership. Customer service was good but their title dept. took over 3 weeks just to send off paperwork to DMV so I could get my tags. Seeing that I paid title fees & admin. fees, I expected them to actually do their job on this part. If I hadn't followed up with them about this, I would have not received my tags in time (OR EVEN AT ALL) before my temporary ones expired. They definitely dropped the ball on this one. And when Allan called me back to say they sent off the paperwork finally, he didn't apologize or anything...he acted like it wasn't a big deal. So, if you buy from Lieth Chrysler Jeep, make sure you follow up with the title dept.! Van is in overall good condition, but has some squeaky sounds when I turn. They were supposed to have addressed this issue before I left the dealership with van (b/c I noticed it during the test drive), and they said they did, but sound returned a couple days later. Overall though, my experience was decent. No dealership will ever be completely honest with you b/c they are out to make money, so I never give an "excellent" rating. More

Happy and Grateful!!!!!!!!!!!!!!!!! This was the best car buying experience I have ever had. Sean was the best sales person ever. The car was there and I bought it. I am very happy. The This was the best car buying experience I have ever had. Sean was the best sales person ever. The car was there and I bought it. I am very happy. The customer service was excellent and it only took me about 1 hour to complete the deal and drive home in my new used car. Thank you Sean and the rest of the Leith team. More

Bought a used Town and Country 2013 in excellent condition Trevor Penick the sales rep did an amazing job with me and my family. He was professional, answered all of my questions, listened carefully to my need Trevor Penick the sales rep did an amazing job with me and my family. He was professional, answered all of my questions, listened carefully to my needs, kept himself available to my text messages even late night, and most importantly wasn’t pushy. This guy wasn’t the typical sales rep and I could see that he is an honest and trustful man. They tagged the car at 21,890 and reduced the price by $1000 to allow me to take the deal. They also gave me a good price for my old Jeep. The overall experience was very! good mainly thanks to the sales rep Trevor who was just fantastic. I would highly recommend you to go to this dealership and specifically ask for Trevor. More

Purchased new vehicle Sales rep was excellent and worked with us until we found perfect vehicle at perfect price for us. His knowledge about all aspects of vehicle and the Sales rep was excellent and worked with us until we found perfect vehicle at perfect price for us. His knowledge about all aspects of vehicle and the process helped us pick this dealership over two others in our search. More

Outstanding Purchasing Experience Highly recommend Leith Jeep. From initial phone call to close, it was an excellent buying experience. Trevor P. is not your typical salesperson. He Highly recommend Leith Jeep. From initial phone call to close, it was an excellent buying experience. Trevor P. is not your typical salesperson. He is genuinely courteous, professional and for the first time, it felt as though a salesperson was actually working for me and not playing games. Negotiations were swift and they stood by their word every step of the way. It was also nice to see more camaraderie vs. cut throat interactions within the Sales Staff. It appears people actually like their roles and other colleagues. I'm originally from up north and with dealers on every corner, you feel like a piece of meat thrown into a lion cage. If you want a quality, low pressure experience from a Team that is customer focused and strives to have your needs met (within reason of course), this is your place. You'd be prudent in giving them an opportunity, and I would recommend them to anyone in the market for a vehicle. More

Customer Service Pitch is a Joke When I purchased my car 2 weeks ago, the process was great. Edward was a fantastic sales man, and they gave me what I thought was a good deal on a Maz When I purchased my car 2 weeks ago, the process was great. Edward was a fantastic sales man, and they gave me what I thought was a good deal on a Mazda CX-7. However, the entire time they boasted about how their customer service didn't stop after the paperwork was signed. This is a complete joke. After signing the paperwork, the salesman handed me one single key to my new car. I asked where the second one was and they said they would find it. It's now 2 weeks later and no one has contacted me back about a second key. I've texted Edward a couple of times and he says that it's up to management, but NO ONE from management will return my calls. Had I known that the car was going to come with one key, and that I would receive such terrible service after the fact, I would have taken my business elsewhere. More

Time for a land dinghy! The quote says "Sailboat to Motorboat to Motor Home to Rest Home". Yep! That is our path. We are making that transition to a motorhome and wanted to g The quote says "Sailboat to Motorboat to Motor Home to Rest Home". Yep! That is our path. We are making that transition to a motorhome and wanted to get a Jeep as our new dinghy. Over Christmas we checked out Jeep Wranglers. We looked at every available option and model trying to figure out what worked best for our needs. Now it was time to bring in the big guns, my Dad! He is the ultimate deal finder! Plus we were going to be on our boat for several months with sketchy internet service. My Dad sent over 700 emails to 52 dealerships all across America pretending to be us. Several dealerships told him they would beat his best price, but then backed out and said they couldn't. One dealership held true to their word! Kristy Friedrichs from Leith Chrysler Jeep in Raleigh was driving to Florida with her sales manager when my Dad contacted her. Sure enough she beat his best price!!! The best part is they are local! We didn't have to drive to Maryland to find awesome folks with awesome prices!!! Kristy was so nice and patient working with us to finalize the deal. Two weeks after we returned home our Jeep was delivered. Kristy and all the Leith folks were great. They even applauded and had me ring a gong in celebration of our new Jeep! It tows great and looks good behind our rv. Our grandchildren even get excited about riding in the Jeep. We love it!! More

Very pleased with my new Honda Pilot I have never enjoyed shopping for anything, especially cars. However, from the moment I walked onto the lot, everyone I met at Leith was friendly a I have never enjoyed shopping for anything, especially cars. However, from the moment I walked onto the lot, everyone I met at Leith was friendly and helpful. During the test drive I pointed out alignment and brake concerns to John, he and Sherwood worked quickly to resolve them and we soon agreed on a price. I'm really pleased with my new Honda Pilot and will definitely recommend Leith to my friends and co-workers. I feel what made my experience so good was the genuine desire by John and Sherwood to not only sell me a car but make sure I'd be completely happy with the car. Please be sure and pass on my praise to them and everyone at Leith. Thank you! More

The "BEST" experience with a dealership!!!! I am writing this review because I had such a great experience with everyone I came in contact with from Leith Chrysler / Jeep. I live in Florida now I am writing this review because I had such a great experience with everyone I came in contact with from Leith Chrysler / Jeep. I live in Florida now but came from Detroit, The Motor City". I have purchased many cars over the years from many different dealerships. Leith has been by far the best experience ever. Weldon Tilly and Kristy Friedrichs were great! I would definitely recommend them to my family and friends. More