Leith Toyota

I have a 2017 Toyota RAV4 XLE and needed a new inner tail light since water was getting inside the light. I scheduled an appointment for Tuesday afternoon, took off work and went to the service department. A light since water was getting inside the light. I scheduled an appointment for Tuesday afternoon, took off work and went to the service department. After they inspected my vehicle, they said I had condensation in 3 of my tail lights and water in one. They would have to order the part and I return the following morning. I took off 2 hours of work and went back to Leith that Wednesday morning at 7:30am. When checking out, I paid $233 for replacing my inner tail light and after reviewing my invoice, it said I declined a free multi point inspection, which I did not refuse. I paid, everything was good, so I thought. Something told me to check my tail light a few nights later while I was driving at night and the new tail light didn't even work!! I call Toyota and they said the soonest appointment I could get in was this Thursday (a week away). I said I was worried about getting pulled over, but the representative said to tell the officer I have an appointment and everything should be fine. That was not good enough for me, so I decided to YouTube how to check my inner tail light myself. Sunday morning, I go to Advanced Auto, use their tools and check to see if it's a faulty bulb. Leith Toyota didn't even PUT A LIGHT BULB IN MY BRAND NEW TAIL LIGHT! Needless to say, I was VERY upset! I've reached out to the service technician and haven't received a response and I'm scheduled to have the other tail light replaced this Thursday, but I'm not wanting to go back to Leith after this experience. I also noticed my toe eye cover below my headlight was missing and I called my service technician that morning to see if he had that specific part in stock. He said he would call/text me back shortly and I never received a response. So, I decided to drive back to Leith and go to the parts department myself and ask. Luckily, they had one cover left and I was able to purchase it that afternoon. However, I should've received a response prior to driving all the way to Leith, praying they'd have the part. I'm very disappointed and would not recommend this dealership. Update: I call this morning to cancel my upcoming appointment and explain what happened with the technician not putting in a bulb and I received NO APOLOGY, no explanation, NOTHING! All she asked was if I wanted to reschedule for another time. ABSOLUTELY NOT! I emailed the service technician I think it was Sunday evening explaining what had happened and I never received a phone call for him either. Honestly, I wouldn't be as upset if someone had called and tried to make things right. If a manager or the technician had phoned me and apologized and maybe offer to check out everything, I wouldn't have felt the need to get on here and leave a negative review. But the simple fact Leith Toyota has yet to reach out to me and make things right just shows there is a serious lack of customer service. More

He is fantastic! Works his magic and goes out of his way to make sure you are happy! Definitely meet all my needs and more. to make sure you are happy! Definitely meet all my needs and more. More

I always felt like John and team were working in my best interest to get me the car I wanted. John was also very informative in explaining the process to me and answering any questions I had. interest to get me the car I wanted. John was also very informative in explaining the process to me and answering any questions I had. More

Excellent! Above and beyond. In-depth great communication. No surprises! communication. No surprises! More

Able to order and have RAV4 Prime delivered on time. All online/ phone. After a bit of snafu and too many emails, Tim Grissom helped make the ordering process smooth. Austin Pivetta took over towards the online/ phone. After a bit of snafu and too many emails, Tim Grissom helped make the ordering process smooth. Austin Pivetta took over towards the end. Both were very patient with all our questions More

Had a really easy and pleasant experience. Highly recommend this dealership recommend this dealership More

Highly, highly recommend! Very polite, knowledgeable, and professional staff. Let us look independently and take our time, without all of the usual stress/pressure. Couldn’t have had a more relaxing and succ professional staff. Let us look independently and take our time, without all of the usual stress/pressure. Couldn’t have had a more relaxing and successful vehicle buying experience. More

The dealership is nice & the people are there to help you. Was bothered by the fact you aren’t able to put down a substantial hold on a car. you. Was bothered by the fact you aren’t able to put down a substantial hold on a car. More

Alan Michael and the people at Leith Toyota were absolutely fabulous to work with. They worked with me to get the truck I was looking for quickly and efficiently and they were very courteous and fri absolutely fabulous to work with. They worked with me to get the truck I was looking for quickly and efficiently and they were very courteous and friendly throughout the whole process. Other dealerships that I shopped around town were slow to respond and Leith showed me they cared and wanted to get me the best deal. I would buy from them again and would definitely recommend. More

Blake was super awesome. He didn’t pressure me or make me feel like an idiot. I really appreciate him helping me. feel like an idiot. I really appreciate him helping me. More