When I brought my Chevy Volt into the dealership for a software update, the vehicle was still under warranty. The update was completed and then the heating and cooling stopped working almost immediately. Once I brought the vehicle back in, I was just barely over warranty and they said it was going to cost $2,500+ to repair. In addition, no cost for diagnostic was discussed on the phone or verbally with my husband who dropped the vehicle off. Upon picking up the keys and car, we were told that we would owe $100 for the diagnostic visit...which probably could have been figured out via Youtube. When I questioned the attendant on Saturday, she was great. She gave us information and people to call and stated that she would f/u with management so we would receive a call regarding this. Five days (3 business days) later and still not communication. I would most definitely NOT recommend Chevrolet service. Upon leaving on Saturday, I drove the car to O'brien and traded it in for another vehicle. Save your time, money, and sanity and drive past Chevy City.
The kicker... This is the response I received from the "manager" who did not manage any part of this situation...
"Dana, I'm sorry you were not completely satisfied with your recent service visit. The Volt is a hybrid electrical vehicle that takes a Certified Volt Technician to both diagnose and repair the vehicle for electrical and mechanical concerns. Most of our Volt customers have done extensive research into the new technology in their vehicles and are aware of the complexity of the repairs needed. Unfortunately, your factory warranties have expired, and you were quoted up front for possible diagnostic charges involved for the technician to diag your vehicle's mechanical concerns. I'm sorry you felt you needed to trade your vehicle in, but I hope you are completely satisfied with your purchase."
Unbelievable...Call me stupid again for not "researching the new technology in my 4 year old vehicle".