Lenoir City Ford, Inc. - Service Center

They pointed out something I needed to be aware of the next time I get my oil changed. next time I get my oil changed. More

Service was timely and performed well, as always. Went out of their way to find me a time I could work with. Went out of their way to find me a time I could work with. More

The service staff was very helpful. Judy was easy to work with. The only problem I had was the glove box was left dismantled when I picked up my car, so the gentleman that brought my ca Judy was easy to work with. The only problem I had was the glove box was left dismantled when I picked up my car, so the gentleman that brought my car to me noticed and was kind enough to put the cabin filter cover back in place, raise the passenger seat back up to its sitting position as it was left laying all the way back. He put the glove box latch back on so that everything was back in place before I left the lot. He and I were perplexed as to why the technician that changed the cabin air filter left everything dismantled for me to pick up that way. I would have had no idea how to put it all back together if the service attendant hadn’t have been kind enough to take the time and do it for me before I left. More

Great service department. Courteous service rep. Nice waiting room with coffee and waters. Service was completed in the timeframe as promised. Courteous service rep. Nice waiting room with coffee and waters. Service was completed in the timeframe as promised. More

Convienent location but very busy and web site on Ford Pass doesn’t allow you to schedule appointments. Provided good service after getting an appointment after calling for two days in a row. Pass doesn’t allow you to schedule appointments. Provided good service after getting an appointment after calling for two days in a row. More

They were very professional. Did good timely work. Answered all my questions and very patient. Did good timely work. Answered all my questions and very patient. More

The service department was very poor on communication and had my truck 3 weeks before diagnosing the problem had my truck 3 weeks before diagnosing the problem More

Great service with good turnaround time. Easy to do business with them. Staff were friendly and polite. Easy to do business with them. Staff were friendly and polite. More

Prompt service as promised with multi point inspection showing need for additional work but still done on time showing need for additional work but still done on time More

Outstanding service - I really appreciated Tyler's attentiveness, support, and active communication. He kept me informed and provided a clear understanding of the process throughout the time my vehic attentiveness, support, and active communication. He kept me informed and provided a clear understanding of the process throughout the time my vehicle was being serviced More