Lenz Truck - Fond du Lac, WI

I was not happy with my experience. I didn't get an opportunity to even negotiate a little with my salesmen, the finance people I felt with were so pushy I was ready to walk out I was s I didn't get an opportunity to even negotiate a little with my salesmen, the finance people I felt with were so pushy I was ready to walk out I was so frustrated. I got 2 gift cards for gas which didn't even fill up the truck. This is the third survey I have done for Lenz, saying the same thing. I don't know why dealership asks when they get a negative review nothing is done. I won't be coming back or recommending Lenz to anyone. I of course will tell people how irritated I was dealing with Lenz. More

I found the vehicle I wanted at Lenz Truck, and they had it at a good price. I obtained my own financing with my bank as they could not beat the rate I could get with my bank. I was disappointed that I was it at a good price. I obtained my own financing with my bank as they could not beat the rate I could get with my bank. I was disappointed that I was not given copies of all the paperwork that I had signed on the day I bought & paid for the vehicle. I had to reach out to Tyler to get copies of the paperwork emailed to me two days later after I realized that I had left the dealership without any copies of the paperwork I had signed. I was also disappointed in the fact that when I asked if the posted sale price was the best price they could do with the sale, Tyler said 'let's see what the numbers show' but he never checked if he could lower the price nor did he say he could not offer it at any lower price. He only subtracted my down payment and then gave financing options based on that price. I feel he should have been upfront right away if he could not offer any price lower than the posted price. I still bought the vehicle but prefer to work with a salesperson that is upfront about if they can offer a lower price or not. If they cannot, that is fine but be up front about it, don't say 'let's see...........'. More

I bought a Mazda CX9 in 2023 and was never informed by the sales rep that the Mazda had a branded title. I had reached out to Mike our sales rep several times and he doesn't return calls or text back. the sales rep that the Mazda had a branded title. I had reached out to Mike our sales rep several times and he doesn't return calls or text back. I reached out to the general sales manager with reply. Also reached out to the owners of Lenz with no reply. Disappointed that a car dealership of this size would be so shady in selling vehicles that are branded and not letting the consumer know ahead time. They claim they are the lowest in town and have excellent customer service but that has yet to be proven to me. More

My fiancé and I reached out to Lenz Auto to purchase a new family vehicle. We had our eyes set on a Cadillac Escalade and Mike Buhler was FANTASTIC. He was very friendly, patient and helpful. He made our new family vehicle. We had our eyes set on a Cadillac Escalade and Mike Buhler was FANTASTIC. He was very friendly, patient and helpful. He made our purchase go so smoothly from the start! Thank you for your help, Mike! More

We Left with a new truck in less than 2 hrs with financing set up was unexpected. financing set up was unexpected. More

The transaction was smooth and the salesman were very professional. They made the whole process very easy. professional. They made the whole process very easy. More

It was a good experience dealing with Brian and Alex when purchasing my truck there. I would definitely buy another one there purchasing my truck there. I would definitely buy another one there More

Brian was very good to work with. He certainly wants to make a sale and that's expected, but he is easy to contact with questions and was happy to accommodate our schedules to work ou He certainly wants to make a sale and that's expected, but he is easy to contact with questions and was happy to accommodate our schedules to work out a deal on our truck purchase. More

I've never purchased a car online but found my dream car at Lenz. It's about a 12 hour drive for me so I has to rely on the sales person (Mark) to help me navigate the process. He was very patient and had g at Lenz. It's about a 12 hour drive for me so I has to rely on the sales person (Mark) to help me navigate the process. He was very patient and had great communication. I felt thoroughly comfortable after speaking to him. I made the purchase with his and the finance guy (Alex) and they shipped my car two days later. I received it the same week as me signing the paperwork. Car was exactly as described and I love it. 5 stars for Lenz! More

Would not recommend buying a truck here. I bought a truck here a couple months ago have had nothing but issues. There service department is very disrespectful and do not treat customers well I bought a truck here a couple months ago have had nothing but issues. There service department is very disrespectful and do not treat customers well. Will not be going back there. More