Lenz Truck - Fond du Lac, WI

Ralph was great to work with, the buying process was smooth, seamless and there were no surprises. Would definitely buy from Lenz (and Ralph) again. smooth, seamless and there were no surprises. Would definitely buy from Lenz (and Ralph) again. More

Didn't go over the specs on the vehicle at all, talked about their personal lives more than anything. Pressured me heavy to finance through Capitol credit union when I didn't want to. Vehicle has rear bra about their personal lives more than anything. Pressured me heavy to finance through Capitol credit union when I didn't want to. Vehicle has rear brake issues that were claimed to be addressed at my last visit but the problem came back. Sick of making trips down to Fond du lac More

Competitive pricing and positive sales experience. This is the second vehicle we've purchased from Lenz in the last 6 months. This is the second vehicle we've purchased from Lenz in the last 6 months. More

We drove four hours across Wisconsin to come and see this like new Toyota Tundra and meet Ralph our sales rep. Ralph was the key and he was transparent, honest, communicative, and professional before and dur like new Toyota Tundra and meet Ralph our sales rep. Ralph was the key and he was transparent, honest, communicative, and professional before and during the process of making our final decision. I would recommend Ralph and Lenz Truck Center to anyone. More

I am extremely disappointed with my experience at Lenz Auto. In September 2025, I purchased a 2020 Mercedes GLC300. I work from home and rarely drive, yet in June 2026—after putting only about 7,000 miles Auto. In September 2025, I purchased a 2020 Mercedes GLC300. I work from home and rarely drive, yet in June 2026—after putting only about 7,000 miles on it—the vehicle developed a noise so loud that I had to have it towed to a local European mechanic. I was told that metal shavings in the oil had ruined the engine. The dealership claimed an oil change had been done just before I purchased it. My understanding is that this vehicle requires an oil change every 10,000 miles or once a year, and I had reached neither point when the engine failed. Facing roughly $12,000 for a used engine and labor was incredibly upsetting. What made this experience even worse was the response—or lack of one—from the dealership. I emailed the general manager and received no reply. I followed up with a voicemail and still heard nothing. When I finally contacted the owner, Brian, and explained the situation, his first response was that the GM denies ever receiving any communication from me. His second response was that I should have purchased the extended warranty. He then suggested trying to get the noise to stop and selling the vehicle to Carvana to get rid of it. He even told me that he knew this was unethical but it was a way to get rid of the vehicle. I found that suggestion deeply troubling and refused to pass the problem on to someone else. Instead, I paid the $12,000 to have the vehicle repaired. Lenz Auto provided no help with that expense. I understand that used vehicles can have problems, but ignored messages and the response I received are unacceptable to me. Based on my experience, I would not buy another vehicle from Lenz Auto. Buyer beware. More

Went above and beyond to find me the perfect vehicle that checked off all the boxes and were professional and very responsive! Great experience! checked off all the boxes and were professional and very responsive! Great experience! More

They were great help figure out some stuff with the truck. They even washed the truck which I did not expect and very friendly staff truck. They even washed the truck which I did not expect and very friendly staff More