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Lenz Truck - Fond du Lac, WI- Service Center

Fond du Lac, WI

5.0
14 Lifetime Reviews Review Dealership

14 Reviews of Lenz Truck - Fond du Lac, WI- Service Center

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November 27, 2020

"Bought my truck 1 yr 8 months ago. Not only did I get a..."

- Bernard.jock

Bought my truck 1 yr 8 months ago. Not only did I get a great price I found that they truly stand behind everything they do. This is the most honest, helpful, loyal (the list goes on and on) business I work with. The service department is professional, honest and fair! I live in milwaukee and have numerous places to go to closer to me and do not blink an eye to make the 60 mile trip for exceptional service. If you are looking for the complete package from purchase to maintenance this is the only place I would ever recommend. Cant say enough good things!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Service, Brian Adams
October 22, 2020

"Baldemar recently handled an issue with my rear defrost..."

- hollyp

Baldemar recently handled an issue with my rear defrost not working. He got it fixed up within a couple days, much faster than expected. The whole transaction was easy and painless, and done in a timely manner. Thanks for getting me taken care of!

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Yes
Employees Worked With
Baldemar Reyes Rodriguez (Service Center)
May 19, 2020

"Brian in service did an absolutely great job of taking..."

- Kevin.j.kohlbeck

Brian in service did an absolutely great job of taking care of the issues with my truck and making sure I was happy. Very friendly and knowledgeable.

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Recommend Dealer
Yes
Employees Worked With
Brian Adams
January 06, 2020

"Vehicle Detail"

- gbpackn

I called to get my vehicle detailed and was given excellent recommendation by Kaitlyn in the service department. She asked me a few significant questions regarding my vehicle and scheduled the detail job. She pleasantly asked me what my preference was (if any) regarding a day and time which in itself is a convenience. She scheduled my appointment. I brought my vehicle in for the detail and I have to say was pleasantly surprised as to the thoroughness in the detail job. I have many detail jobs over the years and I have to say that this detail job was by far the best. Needless to say I would recommend Lenz to anyone who would need a detail job for there vehicle. Thank you Kaitlyn and Lenz.

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Recommend Dealer
Yes
Employees Worked With
Kaitlyn in the Service Department
November 27, 2019

"I took my vehicle in due to a mysterious leak and smoke..."

- ssaylor408

I took my vehicle in due to a mysterious leak and smoke from under the hood. Jim in service took excellent care of me, fully inspecting my vehicle, fixing the leak, and letting me know what other things I may want to get fixed soon. I had a great experience there!

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Yes
Employees Worked With
Jim Race
November 25, 2019

"Selling our truck"

- Brecken89

We worked with Justin from fond-dulac we were a little hesitant about do it online but the process was very simple even though I asked a million questions he was very professional We also worked with Scott from Minocqua and he was also very professional,I would recommend Lenz auto very highly

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Yes
Employees Worked With
Other Employees : Scott Williams
August 27, 2019

"Great Service Department in Minocqua!"

- Patricia

This is an unsolicited review about your service department. I had a fluke breakdown on my SUV in which my vehicle had to be towed. Nick at the Minocqua Service department was so helpful and kind. The diagnosis was not great but they ordered the parts and had them installed and my car fixed in just a few days. The repairs came in UNDER the estimated cost which was amazing. Thank you for your integrity! I would definitely recommend Lenz service department and would use them again! Kuddos to you and your mechanics!

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Yes
Employees Worked With
Nick (Minocqua)
October 20, 2018

"Service Work"

- rlorbach

Mike was able to squeeze me in to an already busy schedule for an oil change and tire rotation. Service was great. I Asked for an electrical diagnostic, and he promised a best effort to get some answers for me. He was able to do some diagnostics and he gave me a very detailed explanation of steps to get my issue resolved. Very pleased!

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Recommend Dealer
Yes
Employees Worked With
Mike Christian
March 11, 2017

"No give on purchase price."

- No Deal

Would not negotiate on price. Had the truck sold! Will buy some were else! Need a little give , would have paid cash! Glad some people can find a deal. Ken

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Recommend Dealer
No
Employees Worked With
January 17, 2017

"Outstanding Service"

- MOLLY C MATES

Honest, trustworthy, and knowledgeable. The staff at Lenz Service Center exceeded my expectations with their excellent communication and knowledge about my vehicle. I was able to communicate personally with the mechanic, and his knowledge about my truck left me feeling like I was in capable hands. Compared with my vast experience of other local dealerships and service departments, I felt like I wasn't just a number with parts and service being thrown at me, but actual problems being diagnosed and repairs at reasonable costs. I didn't purchase my vehicle there, but it doesn't matter, they take the time to extend excellent customer satisfaction down the line.

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Recommend Dealer
Yes
Employees Worked With
Zach Rauls, Danny Pierce
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