Les Stanford Chevrolet Cadillac

Kia Soul for our college student My husband met with Mike who was very pleasant and funny. He gave us the best deal and treated like family. Mike listened and delivered the best for o My husband met with Mike who was very pleasant and funny. He gave us the best deal and treated like family. Mike listened and delivered the best for our college daughter. Mr. & Mrs. Griffin More

Outstanding Service and Coordination I live in Seattle and I've spent the last few years shopping the various car sites looking for a pre-owned C7 Corvette as a retirement toy, letting no I live in Seattle and I've spent the last few years shopping the various car sites looking for a pre-owned C7 Corvette as a retirement toy, letting no distance within the U.S. be too far to go should the "perfect" car avail itself. (Being one of the largest Corvette dealers in the country, Les Stanford stood out as one to watch for that perfect car.) At the end of March, a car turned up on their lot that met my criteria perfectly: very low miles, one-owner from that dealership, Certified Pre-Owned, and equipped as though I'd ordered it. I dropped a "contact me" note on the car site I was using and Mike Morehead responded the same day by both e-mail and a phone message. Mike is easy going and quite knowledgeable regarding the world of specialty cars and the many venues in which they are seen. We were able to quickly and easily sort out the details of an interstate purchase and in two days my wife and I were on a plane to Dearborn. We were picked up at the airport, treated as though we were his first and only customer, given a brief on the vehicle and its operation, details for setting up OnStar and Sirius XM and tips for personal things to do in the area. Lamont Richmond did a great job sorting out the paperwork for the cash purchase and Mike provided me with all details and assistance in registering the vehicle in Washington, making it a relatively seamless transition. I've purchased many Porsches, Lotus', Jaguars and Corvettes over the years and I know what's good and what's not. Make no doubt, Les Stanford is THE place to purchase a vehicle and Mike is THE guy to work with. More

Escalade 17 Salesman Bob mcgoldrick Great buying experience Bob is very very good. Hegoes that extra mile to show you how this car works. The only problem I ha Salesman Bob mcgoldrick Great buying experience Bob is very very good. Hegoes that extra mile to show you how this car works. The only problem I had was with the trade in . Who ever gives out the trade in vallue dosnt seem to know how to value GMC vehicles. A 08 is definitely with more then 2500.00. So now I have to sell it myself and I Jaye dealing with selling it myself. Other then this issue everything was great. More

Customer service and expertise My sales representative, Michelle Sladovich, is not only knowledgeable in all aspects of the Cadillac line, but has a high level of expertise in the n My sales representative, Michelle Sladovich, is not only knowledgeable in all aspects of the Cadillac line, but has a high level of expertise in the needs of her clients. This is the first American made car that I've purchased in the last 10+ years. Michelle made me feel that I was a family member and addressed every detail of my needs and wants and is an asset to the organization. I thoroughly enjoyed the process of buying my first Cadillac at Les Stanford! More

Great sales, lousy service Bought a used car with 30,000 miles on it from them. Sales staff was great; always asking if we needed anything while we waited. Our sales guy did a t Bought a used car with 30,000 miles on it from them. Sales staff was great; always asking if we needed anything while we waited. Our sales guy did a total snow job on us. Bragged about the local public servant that owned the car & was related to him so he could personally vouch for the vehicle (should have been a clue). Got the car home and a week later noticed some minor issues I wanted to have looked at. The service guy told me that the car didn't have a warranty. After arguing for several minutes and basically telling me I had no idea what I talking about he told me that I needed to talk to "Mike". Mike was not available, didn't have voicemail and I needed to call back. Called back several more times and got the same run around. Finally decided it wasn't worth it, I was just being nitpicky. Wrong! The it's so awesome "we totally back it with our best used car warranty" car I was sold was a lemon. Granted had I done my research I would have known some of the issues; but the car never should have been sold (we found out later that it had actually been sold for parts but for some reason didn't have a rebuilt title) and there was no service whatsoever from their service department. 25,000 miles and $10k later my car still doesn't run, needing at least $3k more work. Rather than continuing to put us into debt, we gave up and got rid of it at a $4k loss just so I could have a car that isn't falling apart. Sour lemons! More

Eric Breda, Sales Rep at Les Stanford is very courteous, kno wledgeable, understanding and prompt. This is my second Cadillac. I will buy from him again. Cassandra Gail Scott wledgeable, understanding and prompt. This is my second Cadillac. I will buy from him again. Cassandra Gail Scott More

Awesome customer service Rochelle White is a phenomenal sales representative. She is kind, considerate and patient. She makes you feel comfortable and because of that my wife Rochelle White is a phenomenal sales representative. She is kind, considerate and patient. She makes you feel comfortable and because of that my wife and I trust her completely to give us the best deal possible and to work within our budget. Rochelle is a joy to work with and because of her Les Stanford is my dealer for life! More

Worst Servicing Experience I've Ever Had I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check en I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check engine light, as well as routine maintenance. I dropped the vehicle off on a Wednesday afternoon. The service technician had to repeat back to me what was to be done on the vehicle multiple times because he kept forgetting and hadn't pulled up the appointment information I had set. Or maybe they don't have the technology to send that information from their webpage to their internal system. Either way, why even require selecting the service need if the technician isn't going to have it when I come in for the appointment? I was told they could have the vehicle back to me the next morning, and they didn't offer any other form of transportation except for a rental (other dealers allowed me to use an onsite car for overnight and even same-day repairs), which I had to pay out of pocket for. Thursday afternoon(!) I called to get an update and at that time was informed that their brake guys had mandatory training and they were running behind. They never planned on calling me to let me know! I have no idea when I would have received a call with an updated time table. I guess they just assume my life can be put on hold for their convenience. After that call, I had to wait an additional 4 and a half hours for them to finally inspect my car. At this time, it had been at their service center for over 25 hours! What's the point of an appointment if the car's going to sit for so long! A follow up call when I set the appointment makes a lot of sense now, to help with their lack of tech or incompetent staff, too bad that never happened. Then I was told that I needed new brake pads and rotors and an almost $700 job to replace a part of the emission system. That wasn't an issue, but then they told me they wouldn't even be able to start the work until Monday! And they didn't say if it could be done on Monday or not! I took my car back at this point and was charged $75 labor for the 5 minutes required to hook up the device and get the read out for the check engine light. All told, I spent nearly $180 (including car rental) for the "pleasure" of the worst customer service experience I've had in my life. To cap it off, I asked to complete the survey they had flyers and pictures for, but was told that was only for warranty work. Even on something as simple as the survey, this dealership wasn't willing to work with me. Lastly, their "door to door" directions link in the confirmation email links to a mostly blank page. *Update* On 4/4, I called the number George Brown left in a response to this review. It went to his voicemail and I made sure to leave my phone number. There hasn't been a response. *Second Update, 4/19* I spoke with Michelle, a representative from the dealership, this morning. While she was empathetic and apologetic, when I asked her why I should go back to Les Stanford over a different dealership I’ve had far superior experience with in the past, she couldn’t offer me a concrete reason. I wasn’t provided justification to give my vehicle, money, and time to them again. There was a nebulous offer of a discount if I should go back to them. She also suggested the name of a competent employee I could request. There was no mention of a refund for the car rental or the egregious charge for labor on the check engine light. I told her I would consider it, and I have. I won’t be returning to Les Stanford under any circumstance. I want them to know that Lenny has cost them a customer and I am more than happy to spend the over $1,000 in needed parts and labor for my vehicle at Dick Genthe Chevrolet in Southfield, as well as all future service I need on this vehicle for maintenance and to get it ready for resale. I wonder if the $120 or so they charged me was worth it for them. More