Service was prompt and courteous.
It was clean and comfortable with good seating area to wait.
It was clean and comfortable with good seating area to wait.
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by jspruilludt
Service Price Transparency
Jan 07, 2024 -
Les Stanford Chevrolet Cadillac responded
Hi, thank you so much for your positive comments about Les Stanford Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!
Ms. Michelle was my Sales Expert Contact for Les
Stanford. She is very professional, knowledgeable, best experience ever.
After 6+ years as a Customer, I had to say goodbye since Service Director,
Stanford. She is very professional, knowledgeable, best experience ever.
After 6+ years as a Customer, I had to say goodbye since Service Director, G. Brown, was disrespectful. The Dealership will be better off without him.
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by My 2017 XT5
Excellent Used Car Purchase Experience
We are a GM Family First family. My husband built Cadillacs' for 31 years, and was the Final Inspector. We have purchased 5 other vehicles from the St
We are a GM Family First family. My husband built Cadillacs' for 31 years, and was the Final Inspector. We have purchased 5 other vehicles from the Stanford Family in the last 30 years . We are more impressed with every experience. The approach here is supportive, concerned, kind and extremely helpful. No high pressure, and extreme patience during the process .
My husband was run off the road by a young texter. His Impala LTZ was his "Baby". We were totaled out by USAA and were in a very difficult situation with medical problems and bills.
I called and spoke with Dennis Rohle in Used Cars. He gave me so much good information about the 2013 Impala LTZ over the phone that we were anxious to meet him. Dennis Rohle is the infittissimal Sales Advisor. He was so well informed and so supportive during our difficult time. He was a good listener , very empathic and worked very hard to help us acquire this beautiful Impala LTZ. We felt like we were family and left in less than 3 hours with our beautiful vehicle at an unbelievable price. I will recommend Dennis Rohle to all of our family , friends and colleagues. He was a delight to deal with and gave us great hope in the younger generation.
Greg Symkowski Used Sales Manager was very kind, and very generous in our pricing in this difficult time. Toni Novick , Business Manager got us financed with ALLY FINANCIAL in record time with very good promotion of the tire/rim warranty package, Life Insurance coverage and helped us to understand how to manage our car loan in the most efficient way. Toni was very knowledgeable.
I would like to mention George Brown, Service Manager who has helped us so many times to care for our 2012 Impala LTZ in the past 6 years . Lenny Russ , Service Advisor is the very BEST at helping us through any servce issues/problems , and has been very kind and patient and always go the long mile.
We will always be grateful to this group of hard-working, informed,intelligent and kind people. My Father was a Chevrolet Dealer in the 1950's and 1960's , and I am amazed of efficient this dealership strives to maintain and the engagement with the customer on every level. Andy&Septina Bzibziak
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by IMPALA LTZ
Jun 14, 2018 -
Les Stanford Chevrolet Cadillac responded
We cannot thank you enough for your wonderful review of Les Stanford Chevrolet Cadillac and for your loyalty! It was a pleasure to assist you and please let us know when we can do so again!
Best, The Les Stanford Chevrolet Cadillac Team
Jun 15, 2018 -
Les Stanford Chevrolet Cadillac responded
Dear Andy & Septina Bzibziak,
Thank you so much for your incredible review! We are so happy to hear that everyone involved in getting you into a new vehicle did their jobs efficiently and effectively during this tough time in your lives.
When clients come to us, we do our best to let them know that they are not simply buying or leasing a vehicle. They become part of the Les Stanford family. When it concerns returning customers such as yourselves, it means so much to us and we are grateful for your continued patronage. Thank you for choosing Les Stanford Chevrolet, where we truly appreciate you.
Enjoy your new LTZ, take care and be safe,
Michelle J Hughes for the management staff at Les Stanford Chevrolet
Fast service!
The Service Department at Les Stanford has always provided me with fast and reliable maintenance and repairs. The advisors have always made sure that
The Service Department at Les Stanford has always provided me with fast and reliable maintenance and repairs. The advisors have always made sure that my repairs were never over-charges, and have been provided a loaner car when needed. Top notch!
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by Merta
Dec 06, 2017 -
Les Stanford Chevrolet Cadillac responded
Merta,
Thank you for your wonderful review of the Les Stanford Chevrolet Cadillac Service Department. We sincerely appreciate you taking the time to let us know that your Service visits are always satisfactory.
The technicians and mechanics who work very hard every day deserve some praise every once and awhile, so thank you for singling them out in your review.
We certainly appreciate your loyalty and hope that our relationship continues for many years to come.
Thank you again. Take care and be safe,
Michelle J Hughes for the management team of Les Stanford Chevrolet Cadillac
Extremely Poor Service
I was told that the repairs for my vehicle would take three days. Then they needed the car over the weekend, then it ended up taking almost three week
I was told that the repairs for my vehicle would take three days. Then they needed the car over the weekend, then it ended up taking almost three weeks to get my car back. The dealership logged my car in with 14,242 miles, when I picked the car up, almost three weeks later, it had 14,529 miles on the odometer. The service manager lied to me when I spoke with him. When I left a message for his boss to call me, I never recieved a return call. I have a 2015 Z06 convertible Callaway Corvette. This is not the first time that I have had an issue with this dealership. This dealership has definitely convinced me to start buying Ford Cobras instead of Corvettes. Unfortunately I am not allowed to rate this dealership anything under one star, because it definitely deserves a lower rating.
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by Dennis
Nov 14, 2017 -
Les Stanford Chevrolet Cadillac responded
Good afternoon Mr Bragg.
We were certainly upset when receiving your post as it would appear that we had done you a great disservice. After researching your claim, this is what I found.
You came in for a lube, oil and filter change on September 13, with a mileage of 12,241. That service was performed the same day, and we also ordered the parts needed for the bubbles in your dash and seat repairs. When you left, the mileage was 12.242. Only one mile was added while we had it. You took your Corvette home that day, then dropped it back off on September 26 to install the parts. The 300-mile difference was added when you had your vehicle.
When you returned on September 26, we did not open a new Repair Order because the parts were ordered from the original one, so the mileage shown at that time was only noted in our system, not on your copy of the Repair Order, which you received when you originally came in on September 13.
The parts were installed and you picked up your Corvette on October 12. A lot of effort goes into repairing a dash and a seat, so it did take 13 business days to complete the install.
I did speak with our Service Director George Brown who stated that he had returned your calls and had left three messages that were not returned. We feel that we did our due diligence and are sorry that you didn't feel that we did our best. But please, if you're going to post on social media sites, make sure that all the details are given.
At Les Stanford, we pride ourselves on our customer service and, we believe that it was excellent with your case. If you would like to discuss this matter further, please contact George Brown at george_brown@lesstanford.com, or directly by phone at 313.724.1451.
Thank you and have a wonderful afternoon.
My experience was great five star great
I would recommend this dealership to whoever whenever at any given time due to the great service I have received thank you. Would buy there again.
I would recommend this dealership to whoever whenever at any given time due to the great service I have received thank you. Would buy there again.
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by Blackopps
Jun 22, 2017 -
Les Stanford Chevrolet Cadillac responded
"BlackOps,"
WOW! Thank you so much for that glowing endorsement of our dealerships. It is not often that people take the time to let someone know that they've done a GREAT job. We appreciate that you took the time.
We sincerely hope that you will tell your family, friends and co-workers about Les Stanford Chevrolet Cadillac. Referrals are another way to say all the wonderful things you said in your review. We truly appreciate your on-line recommendation.
Thank you for choosing Les Stanford. Enjoy your ride, take care and be safe,
Michelle J Hughes
for the management team at Les Stanford Chevrolet Cadillac
BUYER BEWARE
They have had my vehicle in collision for over 8 months and no one will call me back including Gary Stanford. George Brown , basically called me a pic
They have had my vehicle in collision for over 8 months and no one will call me back including Gary Stanford. George Brown , basically called me a picky liar, offered to give me a lease for a trade on my owned vehicle and proceeded to tell me he would never let his "wife" purchase over leasing .
I have also yet to hear back from the GM. George was crunching numbers on miles to try and sweeten the deal on the lease offer ... that was almost 2 months ago... I just laugh it off now.. it ridiculous. Bad service.
I suggest you go somewhere else if you want good, positive service team. Dealerships like this are the reason we have a struggle with people buying American made vehicles.
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by SuzG
Jun 12, 2017 -
Les Stanford Chevrolet Cadillac responded
Dear "Buyer,"
First, we would like to apologize for everything that made your experience with our Body Shop anything less than excellent. This was certainly NOT the plan.
You should know that Gary Stanford is out of the country and has no access to his voice mail account at this time. We are not sure if our GM has been notified, or if he needs to be, as he trusts his managers to handle things that are in their own area of expertise.
Now, let's get down to the nuts & bolts of your issue. As you were made aware, the parts for your vehicle were back-ordered the first time. When we did receive them and installed them on your vehicle, you inspected the vehicle and were not happy with how everything lined up. Then we had to order those parts plus additional equipment necessary to repair your vehicle properly. Again, the parts that were needed were back-ordered.
It is our understanding that your vehicle was meticulously put back together and delivered to you. Please let us know if that is not the case and, if you have received the vehicle back, that it looks as it should now that the repairs have been completed.
We never want any of our customers to be dissatisfied with their experience here and are sorry that you have had so much trouble.
Thank you for letting us know of this issue. We will follow up internally to see if there is a way to prevent this from happening to any customer who puts their trust in us.
Take care and be safe,
Michelle J Hughes
for the management team of Les Stanford Chevrolet Cadillac
Jun 13, 2017 -
SuzG responded
Michelle,
Not sure you were given the right story however I have not seen my vehicle yet as I am out of town until Thursday.
I think it's a little off to say that I was "unhappy with the way things lined up" when they installed the wrong parts the first time. With that said, below is the email I sent to GM customer care detailing all events:
Just so that you are aware the dealership lied to you as they have continuously lied to me. I did not hear from them on Thursday as they told you this past week and last Thursday they told you my car would be ready Friday. This is absolutely ridiculous and I have no words left.
It is now been over 8 months that your dealership has had my vehicle and it is not acceptable. 8 months is a very long time and I have lost a great amount of value due to that time. If a resolution in my favor has not been made by the end of next week I am contacting the media about this as well as my attorney. This is very bad business. This has been a very stressful situation for me and has caused a lot of anxiety.
My expectation for a satisfactory outcome is that the dealership or Cadillac pay off my loan on my vehicle and sell me my exact same vehicle new for the price I owe on my car and/or within a reasonable dollar amount. I am not trying to get anything free I am trying to get a make good on this terrible situation.
Below is a detailed list of events that have happened over the last 8 months:
1. I did not call or bother the dealership for the first 5 months they had my vehicle. (Sandra - collision manager) can confirm to that. I'm actually a very patient person.
2. When I received the call that my vehicle was complete (after 5 months) below is a list of "errors" that were made (knowingly as we find out in month 7 which is what sparked my concern in quality):
-the Crome around the windows was clearly not flush together and was all scratched up (Kelly at the shop said - they had to pry it off when fixing it and it should have been bumped out however it wasn't)
- the hard "plastic" around the entire door lining on the inside was also all scratched with deep scratches (Kelly also said that this was pry off and should have been fixed)
- there was a hole in the interior lining around the window (assuming while prying the other parts they snagged it)
- there were additional dents on the vehicle
- the plastic piece that says "air bag" was hanging out over the seatbelt
- the rear window was off center so much that you could see inside the sides of the lining (knowingly and we also find out why in month 7)
- the rubber that seals the door was buckled and not fitting (knowingly and we again find out in month 7)
- also when "detailing" the vehicle they basically coated the inside of my car with armor all . I literally sat in it a slid off the seat. They had armor all, all over the digital screen the chrome door handles so thick that I couldn't even scrape it off. When I purchased the vehicle at Les Stanford , Paul Shultz my sales person, told me to never use armor all on the vehicle to simply wipe it down with a wet cloth to keep it in good shape. So now it's ruined as far as I'm concerned. George Brown then claimed you do not use armor all on the car, however it was slippery just like armor all on the seats and created a flat film on the screens and chrome.
3. Sandra walked around the vehicle with yellow tape shaking her head as I pointed out the issues (she later informs me that the "tech" that worked on my vehicle was fired (not sure why I was told this?)
4. After that I was concerned about the quality of work that was being done on my vehicle especially after all the time had past and I started to engage senior leadership at the dealership. George Brown was my first contact and he is the service/collision manager at the dealership. He told me that he would be going down to the collision shop every other day and would call me with an update when he left. This happened once. He made a comment that "he TOO was very picky" and would make sure that I get my vehicle back in perfect condition. (I'm sure you can understand my frustration with this comment especially with the condition of the vehicle and the issue that is uncovered in month 7)
5. George calls me sometime in month 6 and says that he went down to the collision shop and that the window was still off center and he was having them place it again for the 3rd time, then he explained to me how difficult setting a window can be and that centering it is almost impossible because it moves and they do their best. (I have had windows fixed in a parking lot and never had a problem seems that the "luxury brand" dealership should be able to do it better. 3 days after that I speak with Sandra the collision shop manager who tells me that they are putting the new window on, hmmm George told me they did that 3 days ago.... the lies all start coming out at this point.
6. Month 7 rolls around and I am frustrated so I make a couple calls to Gary Stanford the dealership principle. I have NEVER heard back from Mr Stanford . Instead he had Sandra call me.
7. Sandra calls and says they figured out the issue and she is very sorry but they have to start the "project" over. I'm sure you can understand my frustration at this point. She continues to tell me that they put the wrong side quarter panel on and that is why nothing was fitting.....are you kidding me this is a big deal. At this point I told Sandra that I wanted to speak with Mr. Stanford and that I did not want to see that vehicle again and explained I expected that the dealership would own their mistakes and sell me a new vehicle for what I owe on my vehicle. She said she would talk to George and the GM (not sure who that is because he/she has not attempted to reach out to me after having my vehicle in their shop for 7 months at this point) she also said she is so sorry and that she wanted to call me outside of the shop so she could discuss the situation (not sure why she couldn't discuss it at the shop, ohh wait it's because she knew that what was going on was wrong and she didn't want anyone there to know what she was saying to me)
8. 2 days later I hear from George Brown (my favorite "picky" guy) who offers to pay off my loan (mentions they will sell the car on their lot used) and that I can get into my exact same car a 2017 version with all of the additional features I have on my car for 568/month for 3 years. I was so excited however knowing that I owe 28k and that was adding up around 20k I asked well what is the finance on it and APR and he says... it's A LEASE (I literally laughed) - so basically the dealership wins - they sell my car for more that what I owe, they have me paying 568/month on a lease that in 3 years that they will then sell and then I have NOTHING (not sure if George just assumed I am stupid or what) -mind you I have paid $4720 towards my vehicle in the 8 months. I'm sure you can also understand how frustrating it was to go pay for my annual vehicle registration in March on a vehicle that I don't currently have in my possession.
9. When I said absolutely not.... he continued to tell me that he would only buy a lease and that he would never let his "wife" buy a vehicle that leasing is all that makes sense. (Extremely insulting comment) I let George know that I drive for my job and that mileage on a lease would not work out for me (I drove my vehicle for 14 months and it has 20k miles on it) he said he was going to crunch numbers on mileage and call me back. I have not heard from him or anyone else from the dealership sense. I have however left Mr. Stanford another message.
When I spoke with you Macky last week on Thursday you told me that George told you that my vehicle would be ready the next day. Then you called me this Thursday this week and told me that George told you my vehicle would be ready yesterday. I have not heard back.
PLEASE FORWARD THIS MESSAGE TO SOMEONE WHO CARES & CAN HELP ME WITH A RESOLUTION.
Thanks in advance for your help,
Jun 14, 2017 -
Les Stanford Chevrolet Cadillac responded
Suzan,
First I want you to know that I care! This is a catastrophe! Let me get with Mike Lowe, the Sales Manager at Cadillac. He works closely with George Brown. I am literally walking across the street as soon as I hit "send" on this comment to find out what the heck is going on.
I will contact you as soon as I can. Thank you,
Rochelle is swell!!
This is our fourth Cadillac purchased from Les Stanford Cadillac.Rochelle White is personable, knowledgeable and a true professional. She is a pleasur
This is our fourth Cadillac purchased from Les Stanford Cadillac.Rochelle White is personable, knowledgeable and a true professional. She is a pleasure to deal with and assists after the sale as well. She and service manager George Brown were great in resolving a service issue in the past. She is the "Cadillac" of sales representatives. All I can say is "Get well with Rochelle"
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by Legal Eagle
White Silverado truck service
Dan was awesome! He treated me like family. This is a perfect example of great service that is above and beyond expectations. Thank you Dan!
Dan was awesome! He treated me like family. This is a perfect example of great service that is above and beyond expectations. Thank you Dan!
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by Saber
Nov 21, 2016 -
Les Stanford Chevrolet Cadillac responded
"Saber,"
Thank you so much for the positive review. We're sure that Dan will be happy to have received it. Thanks for taking the time to respond. Happy Thanksgiving to you and yours.
Excellent Service, knowledge, and Professionalism -JTS-
I have been dealing with Les Stanford for over 25 years and never look anywhere else for a GM product.
Chris Warren knows everything about any vehicl
I have been dealing with Les Stanford for over 25 years and never look anywhere else for a GM product.
Chris Warren knows everything about any vehicles they have on the lots. Whenever we purchase or lease a vehicle he takes the time to go over all the features with us. Anytime I call with questions he has the answers. That is why we deal with Les Stanford because of the professionalism, knowledge, and guidance that we get from Chris Warren. Purchase or lease, he always finds us the best deals.
Michael MacDonald in service also takes very good care of us and my vehicles. He is always on top of things, keeps me informed, and gets things done.
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by dcsnorth
Dec 21, 2015 -
Les Stanford Chevrolet Cadillac responded
Thank you so much for your complimentary review of Chris Warren and the rest of the Les Stanford Chevrolet Cadillac staff. It is very much appreciated, as is your loyalty.
Enjoy your new vehicles, be safe and have a happy holiday!
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