Lester Glenn Ford

Lester Glenn Ford responded

Hi mcgorry, Thanks for sharing your experience! We’re so glad to hear Theresa continues to provide outstanding service and takes great care of your Escape. It’s also wonderful to know our team was friendly and helpful throughout your visit. We’re especially happy the shuttle service was able to help and provide added convenience while your wife is unable to drive right now, that’s exactly the kind of support we strive to offer! We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Ford Team

Lester Glenn Ford responded

Hi Graciegirl0411, Thank you for taking the time to share your feedback. We’re sorry to hear that your recent service visit involved a longer wait time than expected and that we were not able to provide a loaner vehicle during your visit. We understand how valuable your time is, and we regret any inconvenience this caused. Loaner availability can vary based on scheduling and demand, but we recognize how important that option is for our customers, and we continue working to improve communication and availability wherever possible. Our Ford Service Director, Steve Timpanaro, has noted your concerns and has already attempted to reach out to you directly. He will continue trying to connect with you so we can review your visit and address any remaining questions or concerns. We appreciate your feedback and the opportunity to improve. Thank you, The Lester Glenn Ford Team

Lester Glenn Ford responded

Hi Daapsr, Thanks for sharing your feedback! We’re glad to hear you had a positive experience and that our team made sure your vehicle was handled by the right technician. Providing quality workmanship and ensuring repairs are completed correctly the first time is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Ford Team

Lester Glenn Ford responded

Hi o.c.mcmahon, Thanks for sharing your experience! It’s great to hear that Theresa took excellent care of you during your recent service visit for your Ford F-150. Providing reliable, attentive service and making sure customers feel confident every time they visit is exactly what the team strives for. We truly appreciate your continued trust in Lester Glenn Ford and are glad to know you can always depend on a terrific experience with the service team. Happy Driving, The Lester Glenn Ford Team

Lester Glenn Ford responded

Hi MMustang, Thanks for sharing your experience! It’s great to hear that your entire journey, from placing your custom order to servicing your vehicle over the past two years, has been such a positive one. Providing professional, courteous service along with fair and transparent pricing is exactly what the team strives for, and it’s wonderful to know that consistency has stood out to you! We truly appreciate your continued trust and are glad your experience has been pleasant from start to finish. Thank you for being part of the Lester Glenn family! Happy Driving, The Lester Glenn Ford Team

Lester Glenn Ford responded

Hi clanglois, Thanks for sharing your experience. It's great to hear that Edwin in our service department, was able to step in and assist you, and that he worked hard to help resolve the issue with the locking lug nuts. We’re glad he provided the support and effort needed to get things handled for you. At the same time, we understand your frustration regarding the missing items and communication concerns at the time of purchase. That’s not the experience we aim to deliver, and feedback like yours is important as it helps us address gaps and improve. We truly appreciate you taking the time to share this, and we’ll make sure Edwin receives your kind words! Happy Driving, The Lester Glenn Ford Team

Gbelmontej responded

FYI. I already wrote and reviewed this service center. I was totally unsatisfied with my experience. I went to a local Firestone dealer today. Without knowing details, they reinforced my feelings your dealership service center is a total rip off and not trustworthy. Your service rep told me I need TWO shroder valves at $ !70 each when I actually only need 1 Schroder valve at a cost of $89 Your service rep told me $184 to diagnose the issue. They charged NOTHING!!! Totally unacceptable. GERARD BELMONTE

Lester Glenn Ford responded

Hi Gbelmontej, Thank you for sharing your concerns. We're sorry to hear about your dissatisfaction with your service experience. We strive to provide accurate diagnostics and fair pricing, so it’s disappointing to hear we fell short of your expectations. We understand that our service manager Steve has been attempting to contact you via phone and email. If you'd like to discuss this further, please feel free to contaft him or email us at socialmedia@lesterglenn.com. We’d appreciate the opportunity to make things right. The Lester Glenn Ford Team

Lester Glenn Ford responded

Salth2ofisherman, thank you for taking the time to leave feedback regarding your recent experience with our service team. We take customer feedback very seriously and have shared your feedback with our management team. We understand your frustration and apologize for the level of service you experienced during your visit with us. We always strive for perfection, but certainly fell short here and sincerely apologize for that. The items you mentioned in your feedback have been and will continue to be addressed with all members of our team internally to ensure these matters do not happen again. We are constantly looking for ways to improve our processes and your feedback is integral to us doing so. We appreciate your patience and hope that we are afforded the opportunity at some point down the road to show you the true Lester Glenn Experience and prove to you that this most recent experience was unfortunately far from the typical experience we pride ourselves on providing. Thank you

Lester Glenn Ford responded

Hi goodyfa, thank you so much for taking the time to leave us this review! We're so glad to hear you had a great experience with Theresa in our service department. We always strive to provide an efficient and communicative experience and we're so glad you found that here with us. Thanks for being a part of our family here at Lester Glenn, we look forward to assisting you with all your automotive needs in the future!