Lester Glenn Hyundai - Service Center

My first contact with theis dealership was to have a new key fob programmed and two keys cut. I supplied the fob and key blanks. I feel they were way over priced, beyong the call and duty of even a dealer key fob programmed and two keys cut. I supplied the fob and key blanks. I feel they were way over priced, beyong the call and duty of even a dealership. But they had me over the barrel with the programming. I was set up for a recall on my sub-frame for two months down the road and when I called, I was told I was not entitled to a courtesy car even though they were going to keep my car for 3 days! I am NOT going to pay for a rental car for Hyundai's engineering. Don't get me wrong, I love my '04 Sonata GSL, I bought it new and do not intend to sell it, I am going to drive it for as long as I can. The main complaint is that when you call their posted service number, you have to go through a series of prompts for the type car (multiple line dealer) then the location and then the department. Every time I have called (even for the fob issue) I went to Judith's voicemail. She never once actually returned my calls and I had to try until I finally got through to her, not her voicemail. They really pushed for a perfect score when Hyundai called about my "service experience" and since I had a recall issue in a couple months, I gave them all the high scores as they requested even though I did not think they deserved top scores. Once I get this recall done, you can bet they are going to get the LOWEST ratings as they deserve. More

Purchased a extended maintenance contract on two of my cars purchased in 2006. I was told that it covered everything until the major maintenance cycles and then I would need to pay for things like spark p cars purchased in 2006. I was told that it covered everything until the major maintenance cycles and then I would need to pay for things like spark plugs, air filter, etc. Labor would be reduced. I came into the service department for a oil change and tire rotation and safety insoection. When speaking to Bob Leone he recommended the 30,000 mile service which was about $439.oo. I said to him that I have the extended maintenance contract and he said that only intitles me to tire rotations. I then looked at the work to be done and it said spark plugs repplacement (not platium). I asked what would be the price less the spark plugs and I was told the same $439.00. If I were to have the platium plugs changed in would be over $700.00. When I asked about what had happen to reduced labor rates and parts to be coverd he said to me That was back in 2006 this is 2009" So beware when dealing with this company. Oh one complaint I had was that the check engine light was coming on and they said the problem was the gas cap and replaced it. One week later the chech engine light was back on and I crefully made sure the gas cap was replaced correctly after filling up. More