When purchasing a vehicle with Lester Glenn Sales Department, they are very nice and seem to go above and beyond to satisfy and take care of their customers. I have no complaints with the sales department and I think J.P, who sold me my 2014 Hyundai Elantra 2 years ago, is absolutely excellent, kind and personable. However, the Service Department is not nearly as kind, accommodating, and concerned for their customers as the Sales department would like you to think they are when you are purchasing your vehicle at Lester Glenn Hyundai. First, this is the advertisement that Lester Glenn Hyundai puts out as incentives to purchase a vehicle with them, verbatim, right off the top of their website: "Free oil changes and complimentary loaner vehicles with every vehicle purchase." I was repeatedly reminded of these incentives during the purchasing of my vehicle, which definitely played in to my confidence and trust in the purchase from this company. Well today I called the Service Department and requested a loaner vehicle while my Elantra is being repaired through my insurance company. Initially I spoke to a service associate and was told they don't loan out vehicles. I then asked to speak with a supervisor and was transferred to a supervisor named Joe, to whom I explained that I purchased my vehicle new from Lester Glenn 2 years ago and was under the impression (from their advertisement and from when I purchased my vehicle) that I therefore can use a complimentary loaner vehicle through them. I was then told that they aren't enterprise, they don't loan out vehicles to customers unless you are having service done through their company. Wow; I wish I had been told that during the purchasing of my vehicle or in the advertisement of my vehicle! Not only was I appalled by the response that I received, but I was doubly appalled by the manner in which I received it. The supervisor, Joe, was very rude, abrupt, had a bad attitude, spoke loudly to the point that it seemed like he was shouting into the phone, spoke so fast that I could hardly keep up with what he was saying, and generally didn't seem to care at all about Lester Glenn customer loyalty and/or satisfaction (which I had previously been under the impression is a high priority for the Lester Glenn business). I am now very hesitant to have any contact with their service department in the future, and will therefore have to rethink whether I want to purchase a vehicle from Lester Glenn again in the future.