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185 Reviews of Levittown Ford - Service Center
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March 19, 2022
Horrible Service - I should have looked at the reviews before I brought my car in. Brought my car in to the Quick Lane service on Wed. 3/16 in the morning for a NYS inspection and to fix a flat tire. I le before I brought my car in. Brought my car in to the Quick Lane service on Wed. 3/16 in the morning for a NYS inspection and to fix a flat tire. I left the car there and left. I didn't hear back for hours - I got a call just as I was calling them over and over again. They claimed that when they were taking the donut off the lug broke and therefore needed to replace the lugs = hundreds of dollars. The parts had to be ordered. I was told the parts would be in the next day, Thursday and that they would be in touch. I NEVER heard back from them on Thursday. I tried to reach them for HOURS. No one picked uo the phone in the Quick Lane. I didn't get a call back from the Quick Lane service advisor until I send a nasty e-mail to he dealer's general manager and service manager. I had to chase them for hours to find out what was going on with my car. No communication from the service department at all. The service manager never responded to my e-mail but the general manager did call me. Then when I went to pick up my car and was leaving in my car it was shaking horribly and making noise like I was driving over a rumble strip as I drove out of the parking lot into the street. How the person who drove my car out to the front didn't feel or hear that is unknown - other than they didn't care. I immediately came back. It turns out that my tire/wheel was loose and was not put back on my car securely after they fixed it. I also e-mailed the general manager and service department manager about the loose tire when I found out that the loose tire was the problem and never heard back from them. To add insult to injury when I went to pick up my car I didn't get my key back when I paid. I had to wait again for my key. I have never been to a service dept. where you don't get your key back when you pay. More
by pollakk
Employees Worked With
Matt
Helpful March 08, 2022
I took my car for recall. It took them two month to give an appointment. After two weeks, When I got my car back found antifreeze is leaking and could not start. I called bac It took them two month to give an appointment. After two weeks, When I got my car back found antifreeze is leaking and could not start. I called back my service advisor Michele Gerdon and towed my Ford Raptor to the repair shop. After a month calling her to find out the status of repair of my Raptor reaching out to Ford motor company finally I got my repair done. When I picked up my car on March 2, 2022, I asked my service adviser if leak was fixed which I had mentioned her from the start and in my email explaining her that I twice filled up antifreeze in two days. She assured me that her Tech did not find any leak. Two days later on Friday March 4, 2022 I found puddle of antifreeze under my Raptor and I took video which I send to her. I called her several time and left messages on her voice mail, no response from her. By the way she never call back to give me a status on the repair. I had to call her to find out what is going on with the repair of my Raptor. The dealership brags about the VIP service. I had bought Ford 4 working vans, 2 Expeditions, Explorer and Raptor and this is how they treat you (VIP). Sales-They treat you like very valuable person. Service is horrible. Service advisor never call back. Very disappointed. More
by KC
Employees Worked With
Michele Gerdon
December 14, 2021
My experience here was very stressful. I brought my 2019 Fusion in because the Check Engine Light came on. The service manager, was totally unprofessional! She told me it would take 2 or 3 days to fix the p Fusion in because the Check Engine Light came on. The service manager, was totally unprofessional! She told me it would take 2 or 3 days to fix the problem. After the 3rd day and not hearing from her, I went to speak with her. They haven't even looked at my car! Also there were no loaner cars available. No idea when it will be fixed. All I heard from her was her problems and was never concerned about mine, the customer. Well after the 8th day I was so disgusted, and near the end of my lease, I decided to lease a new car elsewhere. I came back to retrieve my plates and personals from my Fusion and she was rude as can be and gave me false information about grounding my car and told me if I grounded it, I would be responsible for the repairs even though it's still under warranty. I told her to give me my vehicle and I would deal with the dealer myself in which she was completely wrong and turning my car in was a breeze at the dealer with no consequences. I will never consider buying or leasing another Ford. More
by Steve L
Employees Worked With
Michelle
November 17, 2021
I brought my car in because my tire was leaking air. I worked with Matthew Ryan in the service center. They quickly diagnosed my car had a crack in the rim that was causing the leak. Matt then called and worked with Matthew Ryan in the service center. They quickly diagnosed my car had a crack in the rim that was causing the leak. Matt then called and negotiated the rim repair cost to be fully covered by my warranty. He was extremely responsive and helpful throughout the whole process (which was incredibly quick and Matt took care of everything). I was worried about it and he made it painless. More
by Mike Esposito
Employees Worked With
Matthew Ryan
September 29, 2021
I don’t usually write reviews but I had such a great experience today that I just have to. I had a problem today and happened to be right outside of their service department. I met with Marty and Ken. experience today that I just have to. I had a problem today and happened to be right outside of their service department. I met with Marty and Ken. They were very understanding and took the time to help me right away. They had Mike work on my car who fixed it with a computer. Cars have come a long way since the days my father use to work on his car with an oil can. Thanks for getting me back on the road so fast. More
by my6sunz
Employees Worked With
Marty, Ken and Mike
September 17, 2021
Hi my name is Brian freed I went in 13 weeks ago to the service department they told me I need a new engine car was under warranty 13 weeks later still getting the runaround nobody's giving me a straight a service department they told me I need a new engine car was under warranty 13 weeks later still getting the runaround nobody's giving me a straight answer I went back September 15th to find out what's going on the service manager told me they're still waiting on the authorization for parts 13 weeks what's going on guys can I get a straight answer from somebody bad service no phone calls no emails no call backs very unprofessional More
by bgost66
January 22, 2021
It's not bad enough that the transmission in my Focus had to be repaired over a dozen times, but they had the nerve to attempt to charge me the $100 deductible as per my Ford Extended Care warranty (which I to be repaired over a dozen times, but they had the nerve to attempt to charge me the $100 deductible as per my Ford Extended Care warranty (which I would have gladly paid if this had been the first problem with the trans) , but then, additionally, they had the nerve to attempt to charge me sales tax on the total repair amount that Ford paid them for the repair. This was total BS and an attempted money grab, as they obviously didn't think I knew anything about NYS Sales Tax Law. When I called Ford Extended Care directly about this, I was informed the dealer was wrong and instructed to send them the invoice if the dealer would not release the car without me paying the sales tax and that they would reimburse me. I tried to talk to the service manager, but he was conveniently too busy to talk to me...this was the same guy that recently was so quick to send out emails introducing himself as the new service manager and that his door was always open if you have a problem. Eventually, after I made a big enough commotion, over the whole ordeal, the service writer, a nice enough guy, but who knew very little about Fords, got the manager to waive the deductible and the ridiculous sales tax charge on a $2000 trans repair. BUT, it only gets better... About a week, on Christmas Eve no less, I notice one of the lug nuts is missing from the R/F wheel. Checking the rest, I find that ALL the lugs on both front wheels are loose. So after tightening the loose lugs nuts, I call the service dept and get the switchboard who informs the service dept will be open until 2:00 PM. It’s now about 12:00 PM and I head over only to find, they are closed. So I go to the show room to looking for the general manager, but wound up with the sales manager, asking about possibly getting a lug nut from the make ready department, or taking one off a car on the lot. He said there were not tools there and that he could not do that, and that I'd have to wait for the following Monday, but when I then said I'd just go outside and take one off another Focus in the lot, a nice salesman who overheard the (at this time) commotion came over and said he'd look around the make ready dept and sure enough he found a lug nut for me. The sales manager took copies of all my paperwork and said the service manager would call me when the service department reopened after Christmas, but of course he never did. So, in addition to Levittown Ford being a major inconvenience with this whole transmission experience, attempting to rip me off for the sales tax on an extended warranty repair, they now have but the safety of my family in jeopardy, by leaving the front wheels loose after reinstalling the transmission. Needless to say, my 2021 Bronco will be either from Hassett or Hempstead Ford! More
by Fred G.
Employees Worked With
January 12, 2021
I rarely leave online reviews and I have never amended a previous review. My experience with Levittown Ford warrants a change of my original review. I had a negative experience that I had posted earlier. previous review. My experience with Levittown Ford warrants a change of my original review. I had a negative experience that I had posted earlier. Almost immediately after posting my initial review I was contacted by the manager Charles. One thing that bothers me more than anything is when people make excuses. Charles’ candor was exceptional! He did not try to pass the buck and immediately took responsibility and wanted to rectify it. Charles and his team went above and beyond to address my issue and it was clear he took control of the situation to make sure it was addressed. To say at this point I am completely satisfied is an understatement. Everyone is entitled to make an error and the way that Charles and his team stepped up to the plate afterwards was outstanding. I commend Charles and his team for making me a loyal customer and ownership should be thrilled to have such a competent person running that department. More
by kdizeo
Employees Worked With
Charles
December 22, 2020
I would give zero starts for customer serviceGo I would give zero starts for customer service Go somewhere else. They advertise loaner cars. But to get one it’s always a four week wait. I don’t kno I would give zero starts for customer service Go somewhere else. They advertise loaner cars. But to get one it’s always a four week wait. I don’t know 4 weeks in advance when my car will break down. They used to rent you a car and they don’t do that anymore. The customer service has changed drastically for the worse over the years. In the market for a new car. Rest assured it will not be a Ford from this dealer I have both numerous cars from this dealer but they just refuse to help anymore. I cannot be without a car. UPDATE 1/13/21 we received a call from Bill on 12/24. He personally made arrangements for us to get a loaner, and as of today our car has been repaired We were very happy about this. I just hope that this will be the case going forward I would like to think that all customers will get loaners as needed and not have to go what we went thru to get one. In the end Ford did the right thing. I will be calling soon to bring my other car for a recall, inspection,and scheduled maintenance. Fingers crossed they don’t tell me, as they have in the past.. “we don’t give loaners for that” More
by Dd
Employees Worked With
Do not know the name of girl i spoke with you
December 05, 2020
Purchased 3 Vehicles from Levittown Ford over the past 7-8 years. Sales Department always very professional, friendly and helpful in accommodating the vehicle we liked at a fair price. Recently, we had a 7-8 years. Sales Department always very professional, friendly and helpful in accommodating the vehicle we liked at a fair price. Recently, we had a problem with a service warrant on one of our vehicles. Although friendly and helpful, the vehicle was not repaired properly by the Service Department to my satisfactory. Bill Ballan, General Manager, stepped in and personal handle the repair issues. Mr. Ballan was very professional, understanding and ensure the repairs would be completed properly and in a timely matter. Upon picking up the vehicle, Mr. Ballan exceeded my expectations not only with the repairs but detail the vehicle as well. I want to make you aware, that I waited over a week before posting this review. Mr. Ballan definitely adds a professional standard and pride in workmanship that you would only expect to find in a five star dealership. Thank you!! More
by rrcspecialops
Employees Worked With
Bill Ballan
