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185 Reviews of Levittown Ford - Service Center
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September 10, 2019
Terrible!!! Absolutely the worst car company and dealership ever. Poor customer service, rude managers and workers. They will literally waste your time and money Absolutely the worst car company and dealership ever. Poor customer service, rude managers and workers. They will literally waste your time and money and if your car is under warranty they will not do anything about the problem you have, cause Ford company doesn't pay them to fix it it's free that the logic behind it. So poor I do not suggest these ripp off artists.... More
by Tina
Employees Worked With
Don't know their names
Helpful June 24, 2019
If you want to wait 3 hours for an oil change and inspection I got up at 6:30 AM to make it to the quick lane by 7am since it’s first come first serve, and if you’re not there and first in line you have no chanc I got up at 6:30 AM to make it to the quick lane by 7am since it’s first come first serve, and if you’re not there and first in line you have no chance of getting your car back. It took OVER TWO HOURS after being FIRST in line on quick lane for an oil change and a NYS Inspection. This place is garbage, I’ve never had one pleasant experience. I love my ford but there is nothing good about using their service center here. Just find a regular shop and get your car done there if you like to enjoy your time and not sit in the lobby for 3 hours waiting with no updates. More
by Ar@2222
Employees Worked With
John Devito, Joe Lamonica
May 18, 2019
Joseph Dequire’s the best service advisor! I’ve had my Ford for 7 years with 7 years of impeccable service! I was promised VIP service when I purchased the car and received nothing less. I was I’ve had my Ford for 7 years with 7 years of impeccable service! I was promised VIP service when I purchased the car and received nothing less. I was so happy when Joe returned to the service department. He has always treated me like family and I am sooo thankful for his help throughout the years. He definitely represents Ford well. It was also great to work with Antonio. Ford service is top notch!! More
by Pinkcargirl
Employees Worked With
Joseph Dequire
April 11, 2019
Service department leaves quite a lot to be desired While the service advisors at this dealership are very nice, it does not negate the face that every time I have brought my car in for any service ther While the service advisors at this dealership are very nice, it does not negate the face that every time I have brought my car in for any service there has been an issue. I recently against my better judgment I took it in for an oil change, and long behold I discover they forgot to put the oil pan cover back on my skid plate. I call and I am told no problem bring it in and we will replace it. So, I drive the 30 minutes all the way there wait for over an hour for a piece that takes tops 10 minutes to place on and I am told they don’t have the part and will have to order it and it will come in 3-5 days. Cut to 10+ days later where I am told the part came in and to come in. I return again and wait now for a speedy 20 minutes for them to tell me the bolts were the wrong ones and they will have them tomorrow. This is now the third time for a mistake they made and it has still not been remedied. I will NEVER be using Levittown ford or any member of this so called vip auto group ever again in any way shape or form. More
by Ametska
Employees Worked With
Marion, Joe Lamonica
April 05, 2019
The service center is Horrible Let me start off by saying i don't usually write reviews, but i am so annoyed at the Levittown Service Center. This is not the first time i have been Let me start off by saying i don't usually write reviews, but i am so annoyed at the Levittown Service Center. This is not the first time i have been there with my 2017 Ford Explorer. I have been there for oil changes and of course 4 new tires because they said i never rotated them so they were all bad, i have complained about air coming from my front windshield when i drive, of course they cant find anything wrong, and my sensors keep going off when im driving, again they cant find anything wrong. Well today i went in for an oil change. no i didnt have an appointment, when i got there i was told it would take 2 hours. I did originally say ok but after 45 minutes i asked if the car wasnt in to be worked on yet i would take it and come back, that was at 12;25, i was told the car was already brought in and was being worked on, so i said ok, it wont take long. Well an hour later at 1:30 i still didnt have my car. The girls at the front desk were very nice and they were looking into it with my service person, i dont know her name but she was the only female associate there. She never came out to me and at 1:50 the front desk girls called me up apologized for taking so long and handed me my keys, When i asked about paperwork i was told if there was any my service associate will mail them to me...I have never heard of this, and if this is how their customers are treated I won't be going back there. I will be looking for a different ford service center to bring my car from now on. More
by bbmom1972
Employees Worked With
Jon Guidi
March 28, 2019
DONT CARE ABOUT CUSTOMERS NEVER bring your vehicle here for service. Brought my new truck with only 4,300 miles in for a heater box under warranty to find the mechanics here de NEVER bring your vehicle here for service. Brought my new truck with only 4,300 miles in for a heater box under warranty to find the mechanics here decided to cut all wires for plow sander and strobe light. Now they’re telling me the mechanic that worked on truck is out with flu. That’s not my problem. Told them I’m not leaving until truck is fixed. Service advisors comment was I don’t need the plow and sander today. This place is something special for sure. More
by Jtmasonry
Employees Worked With
Rob Ciaccio
January 23, 2019
The worst service experience I went to have my 2015 Ford Escape served. A oil change and inspection I was told it needed rear brakes. I said okay do it I wait a couple of hours. I I went to have my 2015 Ford Escape served. A oil change and inspection I was told it needed rear brakes. I said okay do it I wait a couple of hours. I was told it was done I paid ,and drove away. I went less than one block I heard a banging noise from the rear so I went back to the service. I found that the rear passenger side wheel was missing three lug nuts, and the other two lug nuts almost off. This could cause a accident with me,and my family.The service center treated this as a everyday thing. They installed new lug nuts and said everything thing was good to go. Never received a call from the service manager after I called multiple times. More
by Peter
Employees Worked With
Robert Lingo
January 04, 2019
Ford truck Took work van there, took them 30 days before they touched it, then they had a ton of excuses everyday of why it wasn’t done, service manager lied con Took work van there, took them 30 days before they touched it, then they had a ton of excuses everyday of why it wasn’t done, service manager lied continuously about when it would be done, plagued by incompetence from service manager. Just had to bring truck back was taken care of right away raised my original review from 1 to 3 Because of mike piscapo taking care of everything and making sure I got it back in a timely matter More
by Brickthrower
Employees Worked With
Jon g. And mike p.
November 19, 2018
Brought my 2016 F-150 truck in with check engine light on I made an appointment with Levittown Ford, because of a check engine light on my 2016 F-150. They are so backed up that it was a 3 week plus wait. I I made an appointment with Levittown Ford, because of a check engine light on my 2016 F-150. They are so backed up that it was a 3 week plus wait. I bought my truck in and sat with Joe Deguire a service rep and discussed the problem. It was an intake manifold issue. My Truck was just over the 36000 mile warranty and I didn't buy it there. Ut oh, your thinking, same here. I knew the problem would or should be covered under warranty, a few threads I have read there is an issue with this and ford is aware. I brought my truck to a previous dealership and they were rude and said it was not covered. Not going there again. I texted Joe later that day about the status of the vehicle, His exact response was the parts are ordered and they will be in tomorrow. Like anyone who has ever had the pleasure of dealing with a dealership. My next question was: 'Is it under warranty"! Joes response was "it is". It will be all done later that afternoon. Wow... I shouldn't have been surprised but I was. The thing is, that all the people at Levittown Ford did a great job, they where polite, courteous, and got everything in a timely manner. Which isn't that the job.. The thing is today, is everyone is moving fast, communications, internet, etc. that we forget that there needs to be a human factor and time to take to say Hello, Thank you, and just be well mannered and polite. My experience with Levittown Ford was just that. Out of the 3 dealerships in the Nassau County, the only dealership I would go to without question is Levittown Ford. Thank you for the experience Chris31389 More
by Chris31389
Employees Worked With
Joe Deguire
August 24, 2018
Fixed the mistake from another dealer I recently bought a 2010 Explorer from Verner-Cadby Ford in NJ, I know that I'm not getting a showroom quality or even a certified pre-owned automobil I recently bought a 2010 Explorer from Verner-Cadby Ford in NJ, I know that I'm not getting a showroom quality or even a certified pre-owned automobile. But the sold me a truck with a bad torque converter which caused a litany of problems with the transmission. I brought my truck to Levittown Ford for the warranty claim. Joe Deguire was absolutely amazing, he dealt with the warranty company, got me a rental, and kept me informed the entire time Levittown had my car. I would definitely deal with them again. More
by Gregory John
Employees Worked With
Joe Deguire
