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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
952 Reviews

952 Reviews of Lewisville Volkswagen - Service Center

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February 28, 2024

I absolutely love this place! Service is always amazing!! Friendly & kind . Facility is always clean. More

by egonzalez0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Calvert
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Feb 28, 2024 -

Lewisville Volkswagen responded

We're delighted to know you've had a fantastic experience at Lewisville Volkswagen! It's great that our team and facilities have met your expectations. Thanks for the love — we really appreciate it!

February 27, 2024

Service department does a very thorough analysis on issues to repair and communicates what needs to be done including a video from underneath the car to show what they are seeing More

by tcchadwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Lewisville Volkswagen responded

We're glad to know that you appreciate our thorough service and communication at Lewisville Volkswagen. The video feature is indeed a great way for us to show what we see! Thanks for the positive feedback.

February 27, 2024

They are friendly, professional, and reliable. They keep you posted every step of the way. More

by SARAHA_CANFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Lewisville Volkswagen responded

Saraha, it's great to see you had a five-star experience at Lewisville Volkswagen! Thank you for stopping in.

February 25, 2024

Excellent customer service ,very happy with the service that was provided, nice and clean waiting area. More

by R B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Lewisville Volkswagen responded

We're delighted to know you had a great experience at Lewisville Volkswagen! Your feedback about our customer service and facilities is much appreciated. Thanks for the review!

February 23, 2024

Tim Larsen is my favorite service rep of all time. He is always thorough, straightforward, and explains things in detail, answering my many questions. I feel like he is my advocate. More

by aphd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Lewisville Volkswagen responded

We're so glad to know that Tim Larsen has been able to provide you with such excellent service at Lewisville Volkswagen. It's important for us that our customers feel informed and supported throughout their experience. Thanks for sharing your feedback!

February 23, 2024

Always breeze their service. fast, efficiency kind, in properly. I definitely recommend this location to your vw service More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2024 -

Lewisville Volkswagen responded

Jake, we're glad to know you had a positive experience with our service at Lewisville Volkswagen. Thanks for recommending us!

February 22, 2024

Told me it would take half a day, but they managed to get it done an hour… but didn’t bother to let me know when it was done. Not impressed, but it was my first time using the dealership, so I will let it sl More

by MIKE@NORTHTEXASPROVISIONS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name given
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Feb 23, 2024 -

Lewisville Volkswagen responded

We appreciate your feedback and apologize for the lack of communication regarding the completion time. We strive to provide timely updates, so we're sorry if this wasn't reflected during your visit. Your patience is appreciated and we'll work on improving our service in future interactions. If you have any further concerns or questions, please feel free to reach out directly. Thank you, Jimmy Foster - Service Director - (972) 538-0570

February 22, 2024

Staff was courteous and friendly. Waiting area clean and coffee was great. Overall service was great More

by hassanleona59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
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Feb 22, 2024 -

Lewisville Volkswagen responded

Thanks for highlighting our commitment to accommodating service at Lewisville Volkswagen! Until next time, drive safely!

February 22, 2024

Excellent price for service. Easy drop off. Fix done quickly. Easy pick up. Will come back. More

by BRIANANDANDREA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate your business and hope to see you again at Lewisville Volkswagen!

February 21, 2024

It was so easy to schedule my appointment and they got me in very fast. Everyone was nice and my car got fixed quick. More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Lewisville Volkswagen responded

Nikki, we're glad to know that you found the scheduling process easy and efficient at Lewisville Volkswagen. We appreciate your feedback and hope to assist with any future car needs!

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