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Lewisville Volkswagen - Service Center

Lewisville, TX

4.7
957 Reviews

957 Reviews of Lewisville Volkswagen - Service Center

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February 17, 2024

Great job. It is nice sending video to client regarding of what maintenance they are doing in the vehicle. More

by jpaul_biltz023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Jean Louis-Jr
Feb 19, 2024 -

Lewisville Volkswagen responded

We're glad to know you appreciated the video updates on your vehicle's maintenance at Lewisville Volkswagen. We believe in keeping our customers informed every step of the way! Thanks for sharing your experience with us.

February 16, 2024

There was a slight oversight on a tire that needed attention, but they took care of it immediately. More

by lvsooner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Lewisville Volkswagen! We are glad that our team quickly resolved any oversight and ensured you left happy with your visit. Until next time!

February 16, 2024

Melissa provided exceptional assistance and thoroughly explained everything. She handled the process of repairing the damage we caused with ease and professionalism. I will always seek her assistance when More

by CHARBEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Lewisville Volkswagen responded

Charbel, we're glad to know Melissa was able to provide you with such a positive experience at Lewisville Volkswagen. We appreciate your feedback about the loaner cars and will definitely take it into consideration. Thanks for recommending us!

February 15, 2024

Staff was courteous. The work was completed in a timely manner. It was a Great job. Thank you More

by bjsenasack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Lewisville Volkswagen!

February 14, 2024

Excellent service! Service personnel greeted me with a smile and with anticipation of my arrival. They were very hospitable and the service waiting area was full of man More

by Daryl Atkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

Daryl, it's great to know that our team at Lewisville Volkswagen was able to provide you with a comfortable and efficient service experience. We appreciate your kind words!

February 14, 2024

I always receive an honest opinion on what my Jetta needs, I appreciate an honest and expert opinion More

by sandra.romero94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

Sandra, thank you for sharing your kind words for the Lewisville Volkswagen team! We are grateful for your five-star review and support. See you next time!

February 13, 2024

Had recall preformed and now every time I key on my vehicle it says check starter system. Tried calling it said please text us, texted it said please call. More

by spencer_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fatima Azhar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

I'm sorry to read about the issues you're experiencing with your vehicle after a recall service, and for any confusion in our communication methods. This is certainly not the experience we aim to provide. I'd like to help get this sorted out - please reach out directly so we can discuss further. Thank you, Jimmy Foster - Service Director - (972) 538-0570

February 13, 2024

Ralph was professonal, friendly, engaging and personable. Ralph was able to accomodate my first 10K mileage service on Saturday! More

by dwamtg22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jibril Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph in Service Dept
Feb 13, 2024 -

Lewisville Volkswagen responded

We're so glad to know that Ralph was able to accommodate your 10K mileage service on a Saturday at Lewisville Volkswagen! We appreciate the positive feedback and look forward to serving you again in the future.

February 13, 2024

Price was good not so much on the communication, everyone was professional and answered all of our questions. But if your keeping our car overnight and thought the weekend wee need to know and not have to ca More

by jason.stechman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

We appreciate your feedback and apologize for any communication issues you experienced. We're glad to know our team was professional and helpful at Lewisville Volkswagen, but we'll certainly work on improving our updates in the future. Thanks for bringing this to our attention!

February 13, 2024

Excellent service and faster service than expected. I liked the video of the car provided by the service department. More

by CATHYLMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Lewisville Volkswagen responded

We're glad to know you appreciated the quick service and video update from our team at Lewisville Volkswagen. Thanks for sharing your positive experience!

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