Lewisville Volkswagen - Service Center

Great service as usual. Took a little longer than expected, waiting for a part, but great service once they were here. Took a little longer than expected, waiting for a part, but great service once they were here. More

It was not a pleasant experience since, firstly, we were not informed that the maintenance service on my car due at 40K miles was not covered and would be charged. Secondly the electrical complaint that I h not informed that the maintenance service on my car due at 40K miles was not covered and would be charged. Secondly the electrical complaint that I had, was not resolved due to the unavailability of the module even after keeping the vehicle till EOD. However, Tim assisted me very well. I was even offered a shuttle service by Lyft and covered more miles till my house, than the normal. More

Mellisa was wonderful, very helpful and very informative. Your interactive video texting with the mechanic is awesome! I highly recommend and will be back. Your interactive video texting with the mechanic is awesome! I highly recommend and will be back. More

Very detailed and accurate description of what I needed, efficient nice and fast. Very pleased. efficient nice and fast. Very pleased. More

Fast and easy. All staff members were friendly and easy to do business with. Will day e back All staff members were friendly and easy to do business with. Will day e back More

This is my second bad experience with this service department and my second time going. I made an appointment at 11:15 when I arrived I was told it would be an hour tops, and then about 20 minutes la department and my second time going. I made an appointment at 11:15 when I arrived I was told it would be an hour tops, and then about 20 minutes later the man who told me that let me know his manager said it would be 2.5 hours now. I asked why make an appointment if it will be a 3 hour wait? He said that they had others in front of me and some guys at lunch so they couldn’t get to my car. I ended up having to Uber somewhere and Uber back. THEN…from the time I got my text the car was being serviced to when it was done was barely 35 minutes and I don’t think they did anything. The oil change light is still on! It was not washed! And as I picked it up I was told to be kind on my survey….really?!?! Maybe they are used to be telling honestly how bad the service is! This is my daughters vehicle and my other daughter is getting ready to need a car…we will not ever buy a vehicle from this dealership again! More

Lewisville Volkswagen service department was great. Excellent customer service training has paid off. Appreciate tech and service advisor for step by step stages my vehicle was in. Excellent customer service training has paid off. Appreciate tech and service advisor for step by step stages my vehicle was in. More

They were nice and helpful. Better than the location in mckinney. Will definitely come again. Better than the location in mckinney. Will definitely come again. More

Melissa was super awesome at helping me get my tires and wheels fixed up. She provided great customer service! wheels fixed up. She provided great customer service! More

Everyone is polite and professional. The tech found the issue very quickly and they fixed the car at a very fair price. The tech found the issue very quickly and they fixed the car at a very fair price. More