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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
951 Reviews

951 Reviews of Lewisville Volkswagen - Service Center

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February 02, 2024

Good customer service. Repair still in process- part ordered. Should be on sometime next week More

by bjsenasack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Lewisville Volkswagen responded

Thanks for the review! We appreciate your support of Lewisville Volkswagen!

February 02, 2024

Joseph Wofford was fantastic in facilitating the visit from start to finish. Look forward to going back More

by jflores65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Wofford
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Feb 02, 2024 -

Lewisville Volkswagen responded

We're glad to know that you had a fantastic experience with Joseph at Lewisville Volkswagen. We look forward to welcoming you back!

February 01, 2024

It took a long time, but I really liked Joseph and Ralph. Overall good experience. More

by Kathryn Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph and Joseph
Report | Print
Feb 01, 2024 -

Lewisville Volkswagen responded

Katheryn, we are pleased to see you had a positive experience with Joseph and Ralph. Thank you for your patience and four-star review of Lewisville Volkswagen. See you next time!

January 31, 2024

Very happy with the way everything went. Servixe was timely, efficient, friendly and understanding and satisfied. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Lewisville Volkswagen responded

We're delighted to know that you had a positive experience with us at Lewisville Volkswagen! Thank you for acknowledging our timely and efficient service. We appreciate your feedback!

January 30, 2024

Fast service and knowledgeable staff. The issue was taken care of promptly and accurately. Thank you More

by cliem2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Lewisville Volkswagen responded

Thank you so much for the five-star review! It's great to read that the Lewisville Volkswagen team provided top-notch service. Safe travels!

January 30, 2024

As always I experienced a great customer services from both Melissa and Tim, the communication was always prompt and clear, which makes it easy to take decisions about my car. Thank you! More

by jbarba75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Lewisville Volkswagen responded

We're so glad to know that Melissa and Tim provided you with excellent service at Lewisville Volkswagen! Clear communication is key, and we're happy it helped make your decision-making process easier. Thanks for the review!

January 29, 2024

Brought my car in for a 50k scheduled service and for an airbag indicator light that popped up on my dashboard. After taking my car home, i realized that the sound system in the car is worse now. Not sure w More

by RUTHWIK.CV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph jean-louis
Report | Print
Jan 29, 2024 -

Lewisville Volkswagen responded

I'm sorry to read about the issue with your car's sound system. We are committed to providing exceptional service and want to ensure your complete satisfaction. Please reach out at your earliest convenience so that we can investigate these concerns and work toward a resolution together. Thank you, Jimmy Foster - Service Director - (972) 538-0570

January 27, 2024

Earlier in parts & Tim in service were fantastic. Highly recommend this dealership. They got us in & out quick. More

by BARB1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie parts dept
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Jan 29, 2024 -

Lewisville Volkswagen responded

Thanks for the high recommendation and positive review! We're glad to know our parts and service teams at Lewisville Volkswagen were able to assist you efficiently. Safe travels ahead!

January 27, 2024

They did a fine job in all respects. Well, your system wants more words. Why do I need to bloviate like a Democrat,? my first sentence was quite clear. More

by LANCER38J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith the driver that provided transport was great
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Jan 29, 2024 -

Lewisville Volkswagen responded

We appreciate your straightforward feedback! It's great to know that you had a positive experience at Lewisville Volkswagen. We're here if you need anything else in the future.

January 26, 2024

Tim was great. Explained everything as things went along. Kept in contact during the whole process. More

by LBROWN1391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Lewisville Volkswagen responded

We are glad to hear that Tim provided excellent service. Thank you for choosing Lewisville Volkswagen!

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