Lewisville Volkswagen - Service Center

The woman that scheduled my service is rude and demeaning to customers over the phone. My service advisor was slightly rude from the beginning however he did end up getting me a rental to use during the serv to customers over the phone. My service advisor was slightly rude from the beginning however he did end up getting me a rental to use during the service which was nice. The technician was super nice, very knowledgeable, and funny! The next day my technician sent a video of what he repaired and said the vehicle was going to cleaning and my advisor would let me know when it was ready to pick up except 3.5 hours later & 3 calls & 3 voicemails (because no one ever answers the phone there) & 3 texts my advisor finally called back and said it’s been ready. I arrive and a different person slaps 2 different stacks of paper on counter and says sign here and then you’re good and neglected to discuss what exactly I was signing for. After I asked what am I signing for he acted annoyed that I would ask what I was signing before I signed it. Darrin McKinney, the technician that did the service on my car, was Lewisvilles saving grace! He is the only reason you received 3 stars; he was 5 stars on his own and everyone else was 3 or less! More

It took the dealership three months to have a loaner car available for us. We requested it one week after taking delivery of our id.4 We dropped off our vehicle and after they had it for 3 weeks we final available for us. We requested it one week after taking delivery of our id.4 We dropped off our vehicle and after they had it for 3 weeks we finally called to see what the hold up was because the service advisor never called us. The entire repair took the better part of a month (for a central locking module programming reset) and there was practically no communication from the service advisor, except for when it was time to pick up the car. More

Charles at the service department was great. Unfortunately they could not help me with remote start on my vehicle since it is a new model. Unfortunately they could not help me with remote start on my vehicle since it is a new model. More

All of the folks in the service and parts departments have been instrumental in keeping my 2006 Jetta TDI on the road! have been instrumental in keeping my 2006 Jetta TDI on the road! More

I am very happy with the staff I met. They are very friendly and very professional. They are very friendly and very professional. More

It was great, forgot who took care of me but they did a good job and even cleaned my car. good job and even cleaned my car. More

Why do I have to write an essay? This is worse than cover letters. Can't I just give them 5 stars? This is worse than cover letters. Can't I just give them 5 stars? More

The cost for 40k service and brake pad replacement is outrageous. However, the service was excellent. outrageous. However, the service was excellent. More

They fixed the problem in a timely manner and kept me up to date when finished. to date when finished. More

Ralph was very welcoming and was attentive to my concerns. My daughters car battery was slow in starting the car. Thankfully, Ralph got everything handled (warranty) before she left for college. concerns. My daughters car battery was slow in starting the car. Thankfully, Ralph got everything handled (warranty) before she left for college. More