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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
954 Reviews

954 Reviews of Lewisville Volkswagen - Service Center

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December 13, 2023

Oil change took 2 hours to finish, price reflected on website was not what the price turned out to be. There was a twenty dollar difference which is kind of crazy. Not sure what happened or why it took s More

by chris.p012001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Lewisville Volkswagen responded

Chris, I'm sorry to read about your recent experience with your oil change. We strive for efficiency and transparency in our services and pricing, so it's disappointing to learn that you got a different impression during your visit. I'd like the opportunity to discuss this further and see how we can make things right for you. Please reach out at your earliest convenience. Thank you, Jimmy Foster - Service Director - (972) 538-0570

December 12, 2023

Tim was great! Great communication! Video of car and repairs were top notch. Very quick and Efficient. Very thorough! More

by Johnrod7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Lewisville Volkswagen responded

John, we're glad to know Tim provided top-notch service at Lewisville Volkswagen! We appreciate your feedback and hope you enjoy the ride.

December 11, 2023

Very friendly staff, always courteous and trying to make your visit as hassle free as possible. New dealership wait area is comfortable. More

by CHELONORIEGA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Lewisville Volkswagen responded

Thanks for highlighting our friendly staff and comfortable waiting area at Lewisville Volkswagen! We always aim for a hassle-free experience - see you next time!

December 09, 2023

Went in for an oil change and was spoken to once by the advisor. Had to go find him to ask him what was taking almost two hours and he informed me that they were doing an update as well as service, that wa More

by hln6819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles White
Dec 11, 2023 -

Lewisville Volkswagen responded

I'm sorry to read about your poor service experience and the lack of communication. This is certainly not the level of service or assistance that we strive for and I am sorry to hear that we let you down. I understand how these issues could be frustrating and would like the opportunity to make things right for you. Please reach out at your earliest convenience so we can discuss this further. Thank you, Jimmy Foster - Service Director - (972) 538-0570

December 08, 2023

Fast service with clear up to date communication. Polite employees and clear billing or quotes! More

by ROXYROX00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Lewisville Volkswagen responded

These are all things we love to hear! Thank you for being a wonderful Lewisville Volkswagen customer!

December 07, 2023

I was very disappointed with this service. I needed my tires replaced. For an odd reason when I got my tires replaced two years ago, I only got three tires replaced. I don’t remember this happ More

by nataliemeddaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Lewisville Volkswagen responded

Natalie, I'm sincerely sorry to hear about your experience with our tire service. We aim for excellent service and communication in all we do, and it seems like we fell short here. Your feedback is valuable as it helps us improve our services. If you're open to discussing this further, please reach out so that we can work towards a resolution together. Thank you, Jimmy Foster - Service Director - (972) 538-0570

December 06, 2023

The Service Department worked me in to the schedule that was already very full. Check in and pickup both very efficient. More

by tom.piefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lewisville Volkswagen responded

Tom, it's great to know our Service Department at Lewisville Volkswagen was able to accommodate you efficiently. We appreciate your positive feedback!

December 06, 2023

When you book a service online for a set price, their “software” doesn’t carry over the price and you’re charged more when you get into the dealership. Then they try to upsell you and ask if you’d like y More

by UpsetCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lewisville Volkswagen responded

I'm really sorry to read about your experience, especially regarding the pricing and customer service. This is not how we want our customers to feel when they interact with us. We strive for transparency in all aspects of our business, including pricing and services rendered. I'd like to look into this further - could you please reach out directly? Thank you, Jimmy Foster - Service Director - (972) 538-0570

December 06, 2023

Helpful staff, one of the few dealerships that is transparent in their service findings and costs. More

by Vace12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White
Dec 06, 2023 -

Lewisville Volkswagen responded

Thank you for this 5-star review of Lewisville Volkswagen! We truly appreciate your feedback!

December 05, 2023

Good and timely service. Honest recommendations. I would recommend to this place for any recall repairs. More

by spate019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lewisville Volkswagen responded

We appreciate your feedback and recommendation! It's great to know that our team at Lewisville Volkswagen provided you with timely, honest service. We're here for any future recall repairs or other needs you may have.

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