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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
954 Reviews

954 Reviews of Lewisville Volkswagen - Service Center

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November 04, 2023

Was in a hurry to get my vehicle serviced so I tried another dealership. Mistake! More

by luckiej
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Lewisville Volkswagen responded

The Lewisville Volkswagen team is here to help with any of your future service needs!

November 04, 2023

My service guy was very helpful even helping with a couple of requests that i thought would cost extra but ended up at no cost! More

by mikey
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Nov 06, 2023 -

Lewisville Volkswagen responded

Mikey, it's great to know our team at Lewisville Volkswagen could assist you and exceed your expectations. We're always here for any of your service needs!

November 02, 2023

The video walk through is a very nice touch when bringing the car in for service. Rick was very personable and answered all my questions. Definitely a great experience. More

by OWENS.JASON.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Nov 02, 2023 -

Lewisville Volkswagen responded

We're glad to know you appreciated the video walk-through and found our service helpful at Lewisville Volkswagen. It's great that Rick could assist with all your questions. Thank you for the feedback!

November 01, 2023

Prompt service with a good explanation of costs. Loved friendliness of the driver who took we home and returned me. More

by TRPGLUDEMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Lewisville Volkswagen responded

We're glad to know you appreciated the prompt service and clear cost explanation at Lewisville Volkswagen. Thanks for your kind words about our driver as well!

November 01, 2023

They were very informative through the whole process and helped me make the right decisions through the repair More

by JOSHSAUL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Lewisville Volkswagen responded

Josh, we're glad to know our team at Lewisville Volkswagen was able to provide you with the necessary information during your repair process. Thanks for sharing your experience!

November 01, 2023

The service agent was excellent. I was keep informed at each step of my repair. Very personable agent. More

by FKEN.DUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not known
Nov 01, 2023 -

Lewisville Volkswagen responded

We're glad to know that you had an excellent experience with our service agent at Lewisville Volkswagen. Keeping customers informed is a top priority for us, so it's great to see we hit the mark! Thanks for your feedback.

November 01, 2023

I've recently purchased another VW and the first service advisor, I believe her name is Monica was great. Tim was great well. Everyone is friendly. I especially appreciated the video of specific repair need More

by MB.LEWIS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Lewisville Volkswagen responded

We're glad to know that Monica, Tim, and the rest of our team at Lewisville Volkswagen provided you with a great service experience. We appreciate your feedback about the video repair updates - we find it's an effective way to keep customers informed!

October 31, 2023

Great job with service, thorough diagnosics, and clear explanation of recommended repairs and or services More

by TODD65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Lewisville Volkswagen responded

We appreciate your positive feedback! Our team at Lewisville Volkswagen strives to provide thorough diagnostics and clear explanations. Thank you for recognizing our efforts. We're here if you need anything else in the future!

October 31, 2023

I purchased a 2012 EOS about a year ago - just love this little, hard top convertible - It's an Executive model - 55K - pristine condition. I wasn't familiar with "message" to seek service. I live in Carr More

by jea1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
charles
Nov 01, 2023 -

Lewisville Volkswagen responded

We're delighted to know that you had a great experience with Charles and the team at Lewisville Volkswagen! It's wonderful to see how much you love your 2012 EOS. We appreciate the trust and look forward to being your "go-to" place for all future needs. Safe travels in your convertible!

October 29, 2023

The fastest I’ve had my oil changed at a dealership. I was very pleased. Everyone was very pleasant. Great experience More

by codylwainscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Lewisville Volkswagen responded

Cody, we're glad to know you had a great experience with our quick oil change service at Lewisville Volkswagen. Thanks for your positive feedback!

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