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Lewisville Volkswagen - Service Center

Lewisville, TX

4.7
957 Reviews

957 Reviews of Lewisville Volkswagen - Service Center

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November 09, 2023

I really wish they would not require fifteen words in order to do this survey. More

by luckiej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Lewisville Volkswagen responded

Thank you for taking the time to leave Lewisville Volkswagen your five stars! We apologize for any inconvenience regarding the survey, but we do appreciate all our customers' feedback. Take care, and we'll see you next time!

November 07, 2023

Great service, communication, and overall experience. Very happy that i drive a Volkswagen and will continue to do so in the future. More

by 13eer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Lewisville Volkswagen responded

We're delighted to know you had a great experience with us at Lewisville Volkswagen! We appreciate your loyalty and look forward to serving all of your future VW needs. Safe travels in that new ride!

November 07, 2023

Prompt accurate service appointment which is always appreciated. Dealership was pleasant to wait in until my service was done. More

by QUICKGTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Lewisville Volkswagen responded

We're glad to know you found our service prompt and accurate at Lewisville Volkswagen. We strive for a comfortable waiting area, so it's great to see that appreciated! Thanks for the review.

November 04, 2023

Was in a hurry to get my vehicle serviced so I tried another dealership. Mistake! More

by luckiej
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Lewisville Volkswagen responded

The Lewisville Volkswagen team is here to help with any of your future service needs!

November 04, 2023

My service guy was very helpful even helping with a couple of requests that i thought would cost extra but ended up at no cost! More

by mikey
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
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Nov 06, 2023 -

Lewisville Volkswagen responded

Mikey, it's great to know our team at Lewisville Volkswagen could assist you and exceed your expectations. We're always here for any of your service needs!

November 02, 2023

The video walk through is a very nice touch when bringing the car in for service. Rick was very personable and answered all my questions. Definitely a great experience. More

by OWENS.JASON.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Report | Print
Nov 02, 2023 -

Lewisville Volkswagen responded

We're glad to know you appreciated the video walk-through and found our service helpful at Lewisville Volkswagen. It's great that Rick could assist with all your questions. Thank you for the feedback!

November 01, 2023

They were very informative through the whole process and helped me make the right decisions through the repair More

by JOSHSAUL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Lewisville Volkswagen responded

Josh, we're glad to know our team at Lewisville Volkswagen was able to provide you with the necessary information during your repair process. Thanks for sharing your experience!

November 01, 2023

Prompt service with a good explanation of costs. Loved friendliness of the driver who took we home and returned me. More

by TRPGLUDEMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Lewisville Volkswagen responded

We're glad to know you appreciated the prompt service and clear cost explanation at Lewisville Volkswagen. Thanks for your kind words about our driver as well!

November 01, 2023

The service agent was excellent. I was keep informed at each step of my repair. Very personable agent. More

by FKEN.DUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not known
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Nov 01, 2023 -

Lewisville Volkswagen responded

We're glad to know that you had an excellent experience with our service agent at Lewisville Volkswagen. Keeping customers informed is a top priority for us, so it's great to see we hit the mark! Thanks for your feedback.

November 01, 2023

I've recently purchased another VW and the first service advisor, I believe her name is Monica was great. Tim was great well. Everyone is friendly. I especially appreciated the video of specific repair need More

by MB.LEWIS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Lewisville Volkswagen responded

We're glad to know that Monica, Tim, and the rest of our team at Lewisville Volkswagen provided you with a great service experience. We appreciate your feedback about the video repair updates - we find it's an effective way to keep customers informed!

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