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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
955 Reviews

955 Reviews of Lewisville Volkswagen - Service Center

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October 04, 2023

The staff was friendly, attentive and courteous. The place was clean . I’m very satisfied with the service every time I bring my car for oil change More

by JuliaPrada12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Lewisville Volkswagen responded

Julia, we're glad to know you've had consistently great experiences with our team at Lewisville Volkswagen. Keeping your car in top shape is what we strive for! Thanks for the review.

October 04, 2023

Tim was helpful, courtious. Spouse has dementia, this was the first time I dealt with towing and repair. Tim was superfantastic and most of all a calming voice in my panic.God b More

by lucievb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Lewisville Volkswagen responded

We're so glad to know that Tim was able to provide you with the help and reassurance you needed during your visit to Lewisville Volkswagen, Lucie. It's our goal to make every experience as smooth as possible, especially in stressful situations. Thank you for sharing this positive feedback!

October 03, 2023

All the needed work was completed quickly, done well, and I wouldn't hesitate to take my VW here for future service needs. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Lewisville Volkswagen responded

Pat, we're glad to know that you had a positive experience with our service team at Lewisville Volkswagen. We look forward to helping you with your future VW needs!

October 02, 2023

They provided all the detailed about what was done to the vehicle in a friendly manner. Great service! More

by Luiskhalil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Oct 02, 2023 -

Lewisville Volkswagen responded

Luiskhalil, we're glad to know you had a great experience with our team at Lewisville Volkswagen. We always aim for transparency and friendly service! Thanks for the review.

October 02, 2023

Excellent service. I specially liked the video of my car and the service technician support with my concerns. More

by RISLEBJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lewisville Volkswagen responded

We're glad to know you appreciated the video update and support from our service technician at Lewisville Volkswagen. Thanks for sharing your experience!

October 01, 2023

Many thanks to the service staff for getting my out-of-town granddaughter’s Tiguan repaired on a Saturday. More

by WARRENHASSINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lewisville Volkswagen responded

Warren, we're glad to know our service staff at Lewisville Volkswagen could assist with your granddaughter's vehicle. We appreciate the positive feedback!

September 30, 2023

Great service department! They are thorough and I love that they send a video on the car while they’re working on it and text communication. More

by NANHAGGARD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie , Rick Nowak
Oct 02, 2023 -

Lewisville Volkswagen responded

We're glad to know you appreciate our service department's thoroughness and the video updates at Lewisville Volkswagen. Your feedback is much appreciated, thank you!

September 30, 2023

Tim and Melissa are the best --- Great people who are very good at what they do! ...and buying a car that would keep Tim & Melissa as my service advisors certainly gives VW a bit of a boost when it co More

by crashincymbals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lewisville Volkswagen responded

We're so glad to know that Tim and Melissa made your experience a positive one at Lewisville Volkswagen! We appreciate the kind words, and we'll be sure to pass them along. Enjoy your new ride!

September 29, 2023

good service-good work--good people to work with--great service advisor--great technicians working on vehicle More

by PAPAG2336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Lewisville Volkswagen responded

We're delighted to know you had a positive experience with our team at Lewisville Volkswagen! Your kind words about our service advisors and technicians are greatly appreciated. Thank you for your review!

September 28, 2023

Great communication, on time service completion and recommendation was provided without any pressure. I received a shuttle service as well. Thank you for your service! More

by ethiohabte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Sep 28, 2023 -

Lewisville Volkswagen responded

We're glad to know you appreciated our communication and timely service at Lewisville Volkswagen. Thanks for highlighting the shuttle service too! We look forward to serving you again in the future.

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