Lewisville Volkswagen - Service Center

Very polite, efficient customer service. Great sharing of information on the service provided via video clip. Kudos to VW Lewisville! I will keep coming back to this dealer. Great sharing of information on the service provided via video clip. Kudos to VW Lewisville! I will keep coming back to this dealer. More

This is our second time to the service center. They gave a wrong tag for our car, ending up we waited there for around four hours (1-4 pm) to get oil changed. In between, I checked twice and was t They gave a wrong tag for our car, ending up we waited there for around four hours (1-4 pm) to get oil changed. In between, I checked twice and was told the car was in process, but actually not. In addition, they said they would send me the receipt, but it has been several days and I still have not received the receipt. By the way, the first time service for our car went well. More

I've been a loyal VW customer for several years. My family has purchased 6 VWs from LV VW. They have supported my family by sponsoring our fundraiser golf tournament in memory of our son. I will con My family has purchased 6 VWs from LV VW. They have supported my family by sponsoring our fundraiser golf tournament in memory of our son. I will continue to be loyal. However, this time was disconcerting. My wife's convertible classic beetle has continually had problems with the easily stained seats. They have been cleaned numerous times. Stains appear simply by sweat and/or water. They never fully become clean after re-applying the Dupont treatment. The other thing is this time there were repairs that took a full week to do due to ordering of parts and because the check engine light was on and they said they couldn't return it to us while we waited for the part. They said they don't do loner cars. Meanwhile, my brother and sister in law both have their cars in the shop and both got loners from two different dealerships. Why is it so hard to give a loner? You have given us them before. We went a week with one car. My wife works in Argyle and I work in Garland. It was more than inconvenient having to bring her to work or arrange rides simply because y'all are "backed up" and don't do loners. How do you treat a loyal customer like this? I love the people there and the way we are usually treated, but this time was less than reasonable. More

It was my first time at this dealership and I was impressed at the transparency, the video helped me understand and trust the mechanic decisions impressed at the transparency, the video helped me understand and trust the mechanic decisions More

They did what needed to be done without any extra runaround, and at an appropriate pace. runaround, and at an appropriate pace. More

Excellent experience dealing with Tim. He made it very easy to get in and out of the dealership He made it very easy to get in and out of the dealership More

Lewisville Volkswagen always goes above and beyond for their customers. I was quickly greeted upon arrival, and used their porter service to get home and back to the dealership once my vehicle was ready. their customers. I was quickly greeted upon arrival, and used their porter service to get home and back to the dealership once my vehicle was ready. They keep you informed of the work while they have your vehicle, and promptly call once complete. All around superior service from this dealership, which is why I keep returning. More

I went in for an oil and filter change. The personnel was very friendly and Professional. The personnel was very friendly and Professional. More

Car is fixed. That is great news and Lewisville VW got it repaired. M3lissa was excell3nt and helped throughout the long process. Chip shortages and module availab That is great news and Lewisville VW got it repaired. M3lissa was excell3nt and helped throughout the long process. Chip shortages and module availability is hurting repair timeliness across the world. Thanks for getting our car fixed! More

Lewisville VW was great and not only quickly got me in for an unscheduled service, but offered the next one free of charge only because they couldn’t wash my car in a timely manner! Great customer service for an unscheduled service, but offered the next one free of charge only because they couldn’t wash my car in a timely manner! Great customer service! More