Lewisville Volkswagen - Service Center

Love this place! Royce is the BEST technician. He always makes sure any problems I have are addressed and I walk away with great piece of mind. He deserves an award! Royce is the BEST technician. He always makes sure any problems I have are addressed and I walk away with great piece of mind. He deserves an award! More

Great experience from sales to service. Will definitely be a future customer and would recommend Lewisville Volkswagen to family and friends! Will definitely be a future customer and would recommend Lewisville Volkswagen to family and friends! More

What a horrible experience. I made an appointment on Tuesday for an 80k mile service on Friday. They had three days notice that I was bringing the car in. I dropped the car off I made an appointment on Tuesday for an 80k mile service on Friday. They had three days notice that I was bringing the car in. I dropped the car off at 8:15 in the morning and I was told work would be complete by 2:15 in the afternoon. I was going out of town and I had to be back by 5 PM to pick up the car since I work weekends and needed it. At 3:30 I’d still not heard from the dealership about the completion of the work so I called and they told me they had not even pulled it into the shop yet and it would not be ready. They would be keeping it for the weekend. I told him this is unacceptable as I work weekends and need a vehicle, I would have appreciated some communication much earlier that the work could not be completed on that visit, I would have rescheduled. They did offer to let me use a loaner car, but could not match the size of car I already drove. I made it back to the dealership around 430 and just asked for my car back. I was not offered to reschedule the service. I immediately called a Volkswagen dealership in Arlington and they were able to schedule me the following week and complete the work the same day. I will not be back to Lewisville Volkswagen. More

I don’t mind reviewing. What I do mind is asks from the company to compose. And then constant emails when I am reluctant to give you my time, on top of the money I obviously What I do mind is asks from the company to compose. And then constant emails when I am reluctant to give you my time, on top of the money I obviously already have you. Stick to Likert scale. More

Took my ID. 4 in for recall work, and it was done in a reasonable amount of time. The staff was always very courteous and helpful. I have only one small complaint 4 in for recall work, and it was done in a reasonable amount of time. The staff was always very courteous and helpful. I have only one small complaint: my battery was near 80% capacity when I took it in, and when I got it back, the battery level was in the 40s. They did not bother to charge it while it was in their shop, and I think that should have been a standard service. More

Great service. Friendly people. They didn’t charge me for things I said no to. Friendly people. They didn’t charge me for things I said no to. More

I had a great experience at this dealership. All of the employees seemed to be good people and were helpful. I was even allowed to test drive a Golf GTI, which was a fun experience. After having All of the employees seemed to be good people and were helpful. I was even allowed to test drive a Golf GTI, which was a fun experience. After having a terrible experience with a different dealership this was a great experience. Thank you! More

Good customer service and not a long wait to have work done or to get an appointment. done or to get an appointment. More

Melissa, the service rep lied to us numerous times. At one point she said she working on the car but we were at the dealership and she was not even at the dealership. We caught her in the lie and it wa At one point she said she working on the car but we were at the dealership and she was not even at the dealership. We caught her in the lie and it was like it was standard procedure for her to lie to customers. More

Charles, is very respectful and super helpful! I will continue taking my car there for service I will continue taking my car there for service More