Lewisville Volkswagen - Service Center

They took care of everything and left me with zero worries! The techs and people who work at the desk were extremely polite and welcoming. worries! The techs and people who work at the desk were extremely polite and welcoming. More

They do a great job at explaining and listen to your issue. Excellent service Thank you issue. Excellent service Thank you More

Excellent as always. Do a great job and get you out quickly usually. Melissa is the greatest. Do a great job and get you out quickly usually. Melissa is the greatest. More

Mellisa is very professional made at good job and excellent service from all team., keep going excellent service from all team., keep going More

Quick and convenient. The showroom is under renovation so won’t comment on the facility. The showroom is under renovation so won’t comment on the facility. More

Good service. They had it ready in the timeframe agreed. The car was washed and have not had any issues. They sent me a video when the car was being services and I They had it ready in the timeframe agreed. The car was washed and have not had any issues. They sent me a video when the car was being services and I thought it was really cool. More

Tim was and always is very professional in getting my car serviced, be it scheduled maintenance or other unexpected issues. serviced, be it scheduled maintenance or other unexpected issues. More

Thank you for getting my recall done for me and having it washed and ready for me by the time you said it would be done. washed and ready for me by the time you said it would be done. More

No one picks up the phone when you call the service department. Also, I have never had them return a call when I left message. Almost three hours for an oil change that was scheduled ahead of time. department. Also, I have never had them return a call when I left message. Almost three hours for an oil change that was scheduled ahead of time. More

My service representative told me she would be taking a lunch and that her other colleagues would be the ones to finish up my scheduled maintenance. I was waiting in the lobby for three hours before I thou lunch and that her other colleagues would be the ones to finish up my scheduled maintenance. I was waiting in the lobby for three hours before I thought I saw my car drive past the windows. I didn’t say anything since I’d already asked if my car was finished once before. I waited another 45 minutes before I got up to ask someone if maybe they were doing the technology recall I’d asked to reschedule. No. My car had been sitting there for at least 45 minutes before I came over and saw it parked. I told them which car was mine. The other service provider almost gave me the wrong keys. All in all I was there for three and a half hours when I was told it would take two and I still have to come back for the recall. I’m giving the experience two stars because they at least washed my car. More