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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
956 Reviews

956 Reviews of Lewisville Volkswagen - Service Center

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July 12, 2023

Tim Larsen is a great Service advisor. He is the only one I will go to. More

by MLstocks16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate the kind feedback about Tim and hope to see you again at Lewisville Volkswagen!

July 11, 2023

Great customer service from Tim and very clear explanation of what was done to my vehicle. More

by jbarba75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate the kind feedback about Tim and hope to see you again at Lewisville Volkswagen!

July 09, 2023

Melissa was amazing! Super professional and fast and keeping me on track of my service More

by camiboscato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Lewisville Volkswagen responded

Thanks a bunch for the shoutout! Melissa will be happy to hear that she impressed you with her stellar and swift service. If there's anything else we can do to help, please don't hesitate to reach out. We look forward to providing a 5-star experience for you in the future.

July 07, 2023

These guys went above and beyond with getting my dream car! Mostly they were very transparent with how everything works! More

by brockrichardson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kastriot Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Lewisville Volkswagen responded

Brock, we're so glad to hear that our team at Lewisville Volkswagen could help you get your dream car! Transparency is important to us, and we appreciate your positive feedback. Enjoy the ride!

July 06, 2023

They are really nice and kind, perfect service. Especially I love video multi inspection. I like to visit here and get service More

by jhw0530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Mejia
Report | Print
Jul 06, 2023 -

Lewisville Volkswagen responded

Thank you for the kind words! We're glad to hear that you had a great experience with us at Lewisville Volkswagen. Our team works hard to provide excellent service, and we appreciate your support. See you next time!

July 04, 2023

Love receiving the video of my inspection. Service is always on par. The only thing that could improve is the appointment process. Can be difficult to schedule a service appointment. More

by terrihunn0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We're glad to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

July 03, 2023

The worst dealership I ever experienced. Communication is horrible, I wish I could void the contract More

by dwalinkirt
Recommend Dealer
No
Employees Worked With
None
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Jul 05, 2023 -

Lewisville Volkswagen responded

We strive to provide clear communication and excellent customer care, so it's disappointing that we fell short of your expectations. I would appreciate the opportunity to learn more about what transpired and see what I can do to help improve your 1-star rating. Please feel free to reach out at your convenience. Thank you, Jason Villa - General Manager - 9725380681

July 01, 2023

Great service, prompt, friendly, second time thank you this is nice lol hehe okay okay okay More

by luiaccts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Report | Print
Jul 03, 2023 -

Lewisville Volkswagen responded

Thanks for taking the time to leave Lewisville Volkswagen a stellar review! We look forward to your next visit!

July 01, 2023

Zero charge was assessed for a problem that either resolved itself or could not be diagnosed More

by ukoess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Report | Print
Jul 03, 2023 -

Lewisville Volkswagen responded

Thank you for sharing this feedback, and please don't hesitate to reach out if there is anything else we can do to assist you here at Lewisville Volkswagen.

July 01, 2023

Very poor service drive atmosphere had to wait for anyone to help us they refused to check warning lights telling us to reschedule 3 weeks later and wanted us to leave vehicle just to do an oil change with t More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Lewisville Volkswagen responded

Randy, I'm sorry to hear about your poor experience with our service drive. We strive to provide efficient and helpful service, so it's disappointing that we fell short of our high standards. Thank you for your understanding during our major remodel — these renovations are almost done. If there is anything more we can do to assist you or address any concerns you may have, please don't hesitate to reach out. Thank you for your feedback. - Brian Swarvar - Service Manager - (469) 702-9895

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