Lewisville Volkswagen - Service Center

Great service, prompt, friendly, second time thank you this is nice lol hehe okay okay okay this is nice lol hehe okay okay okay More

Easy to do business with cost was exactly what they said it would be. Video inspection was a neat touch it would be. Video inspection was a neat touch More

The staff is wonderful. They keep you updated as they do the service and I love the video letting you know what they found. They keep you updated as they do the service and I love the video letting you know what they found. More

The whole process was very smooth. Great communication throughout the entire process. The ride to and from the dealership was much appreciated. Great communication throughout the entire process. The ride to and from the dealership was much appreciated. More

Great job of fixing a problem that another mechanic had caused. Willing to do whatever was necessary to make this situation right. caused. Willing to do whatever was necessary to make this situation right. More

Great service. Thank you so much to Keith for the ride to and from work while you serviced my car! Thank you so much to Keith for the ride to and from work while you serviced my car! More

Great service. Thank you so much to Keith for the ride to and from work while you serviced my car! Thank you so much to Keith for the ride to and from work while you serviced my car! More

As always, Tim Larsen provided excellent customer service for me and my vehicle's issue! I truly value his expertise and integrity. I'll continue to trust my vehicle to his care at this dealership. Thank You for me and my vehicle's issue! I truly value his expertise and integrity. I'll continue to trust my vehicle to his care at this dealership. Thank You again, Tim, for your honest service! More

Great communication from my service advisor during my wait. Very friendly and knowledgeable. Will definitely come again. wait. Very friendly and knowledgeable. Will definitely come again. More

I had a very specific issue I asked the team to address. An error in the keyless entry that ultimately required a replacement of the door handle and latch. I was then sent a laundry list of additional wor An error in the keyless entry that ultimately required a replacement of the door handle and latch. I was then sent a laundry list of additional work that was recommended-totaling about 6000 dollars that I rejected-asking that ONLY the work I asked for when I arrived be done. Importantly, I brought the car to you because of a similar 8000 experience at Hendricks in which they did service I didnt ask for-while neglecting to do the same keyless entry repair. So when I returned to pick up my filthy car-with a nearly new battery that was entirely drained and had to be jumped, I was less than happy. Nearly 2000 dollars to get a simple door handle and latch replaced. And a dead battery and dirty car. Some misc charges for "Magic Touch" and one other not explained or attempted to be explained. I have 6 other vehicles-and this was my second-and last VW purchased new. Shame that the cars are so great and the dealerships so awful. My Mazda dealership is fast, attentive, doesn't push unasked services and charges fair rates, same for Porsche. Be more like them. My Dodge dealership experience is just like this one-and won't be buying from them again either. More