Lewisville Volkswagen - Service Center

Rick, my advisor, couldn’t have been nicer. Five starts for him. But my Jetta was towed to the dealership on March 18 and wasn’t looked at until the 21st. I picked it up on the 21st and had Five starts for him. But my Jetta was towed to the dealership on March 18 and wasn’t looked at until the 21st. I picked it up on the 21st and had to return it on the 22nd because the problem wasn’t solved. Today is Sunday the 23rd and I hope to hear something tomorrow. Also it will be nice when the renovation is complete and the waiting room isn’t a portable building that smells like a bathroom. More

Another poor experience. Website tells you the oil change is $79, and there's no price next to tire rotation (indicating it's included, which it is at other VW dealers I've b Website tells you the oil change is $79, and there's no price next to tire rotation (indicating it's included, which it is at other VW dealers I've been to for service), but they'll charge you $15 for the tire rotation here. This time I asked why the oil change is $20 more than advertised, and the answer I got: "that's only for older vehicles, our system can't show different prices, just one". Well, if I tell your system what year/model I have, and it continues to tell me $79, that's what we call bait and switch. It's kind of an illegal practice. Oh, and this wasn't included in my October 16, 2022 bad review because I hadn't found it yet, but they left my oil cap off! Oh, and this time, that tire rotation that I paid extra for? I don't think they actually did it. Why? Well, I had a flat repair done two days before this oil change, and the grime on that rim was very smudged and disturbed by the work that was done. The dirt on the other rims was very even still. After I got my car back, the rim with all the smudged dirt was still on the passenger rear. Oh, and yeah, the rims were still totally dirty, even after they washed my car, and I know they washed the body cuz the bird poo was gone. Why do I keep going here? It's so freaking close to me. Pretty sure this was my last time, though. Gonna switch to doing them myself. Oh, last thing, promise! So they send you a text with a link to a site with all the recommendations for other service they discover during the inspection. At the bottom, there is no option to decline them, only to accept them. So if you wanna decline it's extra work... And one of the things they recommended was a brake flush, which had been completed at Waco VW like a year ago. The fluid looked fine. Other recommendations were reasonable. Crap, did I say last thing? One more thing: 2+ hours for an oil change and [possibly not actually done] tire rotation is a bit ridiculous... And yes, I made an appointment and showed up right on time. More

The dealership has outstanding service. Due to the renovation project I had problems getting the service dept and there apparently confusion about the date. I understood I had scheduled t Due to the renovation project I had problems getting the service dept and there apparently confusion about the date. I understood I had scheduled the appointment on Tuesday April 18 but apparently it was entered in the system as April 11th. The service manager worked it though and they able to do the service. More

My 2022 needs brakes, I am told by service manager Vw is experimenting to get better brake shoes. If I have wreck due to bad brake shoes who do I hold accountsble. experimenting to get better brake shoes. If I have wreck due to bad brake shoes who do I hold accountsble. More

Friendly employees, great service, we've purchased 4 cars from Lewisville VW. Always a pleasant experience. from Lewisville VW. Always a pleasant experience. More

Everything went well. Good service. Timely. Good experience. Friendly staff. Good customer service. Keeps you informed about what they are working on via video. Good service. Timely. Good experience. Friendly staff. Good customer service. Keeps you informed about what they are working on via video. More

Great service. Great job by our service advisor Tim. Will always deal with Lewisville Volkswagen! Great job by our service advisor Tim. Will always deal with Lewisville Volkswagen! More

Always very helpful when I take the car for maintenance. They keep you inform every step of the way. They keep you inform every step of the way. More

The fees for service were not cleared and the final charges were deceptive in nature. charges were deceptive in nature. More

I had real great service and will be back because of the service I was given service I was given More