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Lewisville Volkswagen - Service Center

Lewisville, TX

4.7
957 Reviews

957 Reviews of Lewisville Volkswagen - Service Center

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March 31, 2023

i like the complementary cleaning servicet hat they offer. very pleasant experience, nice workers and very friendly. More

by HIDAYAH
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
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Apr 01, 2023 -

Lewisville Volkswagen responded

We love hearing about our customers' positive experiences! Thank you for choosing Lewisville Volkswagen to service your vehicle--see you next time!

March 29, 2023

Great service and very professional. Received on time and delivery on time as well. Thank you More

by c.olvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Lewisville Volkswagen responded

Thanks so much for this positive feedback. We look forward to your next visit to Lewisville Volkswagen!

March 29, 2023

Been a customer for over 7 years. Never have I had to wait so long for an oil change. 2 hours. When I asked for an update in the waiting area the employee said I can go ask myself. I More

by t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Lewisville Volkswagen responded

I am so sorry to hear your recent service experience took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing communicative and timely care. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 29, 2023

It Should not take 3 hours for an oil change and tire rotation. Too long More

by karafahs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Lewisville Volkswagen responded

I am disappointed to hear that your oil change and tire rotation were not performed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case for you. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 28, 2023

If you need service go see Melissa! ! She always takes good care of my families cars. More

by JASON.HOPPER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Report | Print
Mar 28, 2023 -

Lewisville Volkswagen responded

Jason, thank you for the review! We are so glad to hear that Melissa delivered such a successful service experience. Drive safely, and we hope to see you back again at Lewisville Volkswagen!

March 25, 2023

Great Experience! ! They did Great work and Bryce was up front, honest and a Great Service Advisor. This is the only shop I'll take my car for repairs. More

by Travis64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Cassels
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Mar 27, 2023 -

Lewisville Volkswagen responded

Bryce will appreciate the shoutout! Thanks for working with us here at Lewisville Volkswagen. We are glad to have your trust and loyal business.

March 25, 2023

Very knowledgeable and thorough with the repairs to my vehicle. Everything was laid out up front. Everyone that I dealt with was very friendly. More

by Caclifton2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Cassels
Report | Print
Mar 27, 2023 -

Lewisville Volkswagen responded

Thanks so much for leaving Lewisville Volkswagen a five-star review! It's wonderful to hear that our team is providing excellent service that makes our customers happy. See you next time!

March 23, 2023

Friendly, professional service. We were able to obtain financing through the dealership to pay for our repairs. More

by jasonklamb
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Lewisville Volkswagen responded

Thanks for the great feedback, Jason! We are glad to hear that you are satisfied with our financial offers and service.

March 23, 2023

Great service from Bryce and the car was fixed as planned. Thank you for great service More

by reidrosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
Report | Print
Mar 24, 2023 -

Lewisville Volkswagen responded

Bryce and the Lewisville Volkswagen team appreciate your feedback, Reid!

March 23, 2023

Friendly professional kept promise and clean warm drive up. Love the delivery person that brought me the keys. More

by D_TUINEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Lewisville Volkswagen responded

We really appreciate your positive feedback! Given the content of your review, it seems that your 3-star rating may have been accidental but, if there is anything we can do to assist you, please don't hesitate to be in touch. Thank you, Jason Villa - General Manager - (972) 538-0681

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