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Lewisville Volkswagen - Service Center

Lewisville, TX

4.7
957 Reviews

957 Reviews of Lewisville Volkswagen - Service Center

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March 10, 2023

The staff couldn’t have been more helpful. I guess all dealerships are having staffing problems. I’m sure good mechanics are hard to find,. I still prefer this dealership here in this area. More

by CHERYLOSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Cassell
Mar 13, 2023 -

Lewisville Volkswagen responded

We are glad to hear that you felt taken care of here at Lewisville Volkswagen. Thanks for sharing this feedback!

March 10, 2023

Attempt to overcharge you for services that were set during the appointment. At drop off, and pickup. Won’t be coming back More

by MERCEDS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lewisville Volkswagen responded

If there was a mistake on our end, then I sincerely apologize, but we don't run our business to mislead customers. I'm very sorry to see we've lost your business, but I'm concerned to see this feedback and I want to make sure any issues get properly addressed so that we can make improvements moving forward. If you're willing to discuss this further, please give me a call. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 10, 2023

My technician Jared Ortez and customer service representative Melissa Ortiz along with the staff and quality of work were all amazing. I highly recommend Lewisville Volkswagen! I’ve bought 5 Volks More

by Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ortiz, Drew Gassner
Mar 10, 2023 -

Lewisville Volkswagen responded

Jared and Melissa will appreciate your kind words. Thank you for working with the Lewisville Volkswagen team.

March 03, 2023

The Service team took great care of me and my car even during remodel construction, thanks! More

by jamie.volden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Lewisville Volkswagen responded

We are glad to hear that you felt taken care of here, Jamie. Thank you for working with Lewisville Volkswagen!

March 02, 2023

Dealership is a mess while going through construction. The service was very good. All employees were very nice. More

by AMUNGER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We are glad to hear that the Lewisville Volkswagen team was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Lewisville Volkswagen!

March 01, 2023

I appreciate the honesty with fixing my ABS brake module, instead of recommending a full replacement. The money saved is very appreciated and I continue to be happy with the service I've received at Lewisvil More

by jeffschniederjan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Mar 01, 2023 -

Lewisville Volkswagen responded

We strive to provide the most cost-effective service to our clients, so your feedback means a lot to us here at Lewisville Volkswagen. Thanks, Jeff!

March 01, 2023

Very smooth recall service appointment. Melissa was helpful in getting the rental car set up and delivered and keeping me informed. More

by VW Atlas owner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Lewisville Volkswagen responded

It was our pleasure to assist you with your service! Thank you for choosing Lewisville Volkswagen and for sharing your kind words about Melissa. Drive safely until we see you again!

March 01, 2023

Bryce is a diamond and has shown me his best side for the dealership and he's a good one to know. More

by tranthony55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
Mar 01, 2023 -

Lewisville Volkswagen responded

We are grateful for this feedback about your experience with Lewisville Volkswagen. Bryce will appreciate your kind words.

February 28, 2023

Melissa and the tech did a great job getting my car in and completing my 10000 mile service!! More

by BJ.MINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Lewisville Volkswagen responded

It was a pleasure to service your vehicle here at Lewisville Volkswagen! Thanks for leaving Melissa and our team a five-star review. Until next time!

February 28, 2023

Fast & effecient, Lewisville VW is the dealership you can rely on been going here for years! Outstanding service as as always. More

by Darling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe downs
Feb 28, 2023 -

Lewisville Volkswagen responded

Thank you for reviewing Lewisville Volkswagen! We are thrilled to receive your support!

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