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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
952 Reviews

952 Reviews of Lewisville Volkswagen - Service Center

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September 12, 2024

Great experience! Tim was very kind and professional. He explained me everything about the car. Great customer service! Fast service More

by Yosly Glez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Lewisville Volkswagen responded

Yosly, we're delighted to hear that Tim provided you with excellent service at Lewisville Volkswagen. Thanks for sharing your positive experience!

September 10, 2024

Trying calling service department to speak with a person, nearly impossible. Have to leave several voicemails to hear back, last time I buy a Volkswagen from this place. Can have all the warranties but doesn More

by Krampmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Villa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Lewisville Volkswagen responded

Michael, I'm sorry to hear about your difficulty reaching our service department. We strive for prompt communication and it sounds like we fell short here. Please reach out directly so we can address this issue promptly. Thank you, Jimmy Foster - Service Director - (972) 538-0570

September 04, 2024

Professional, courteous and got my vehicle back in a timely manner. Charles was good to work with More

by zvod12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Sep 05, 2024 -

Lewisville Volkswagen responded

Thank you for leaving Charles and Lewisville Volkswagen a five-star review! We are glad that your service visit was quick and efficient.

August 16, 2024

Tim was absolutely the example of great service. Every time Tim is my service tech greatness is delivered!! More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Aug 16, 2024 -

Lewisville Volkswagen responded

Richard, we're delighted to hear that Tim consistently provides you with exceptional service at Lewisville Volkswagen. Thanks for sharing your positive experience!

August 12, 2024

Tim is the best service department representative. He provided excellent customer service and helped me figure out my car issues. His tech sent me the video to check my car issue visually. Will visit More

by Kang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Lewisville Volkswagen responded

Kang, we're delighted to hear that Tim and the team at Lewisville Volkswagen provided excellent service. Thanks for sharing your experience!

August 10, 2024

In the time estimated and always friendly, and courteous. The waiting room is clean and quiet too. More

by justmorscheck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Lewisville Volkswagen responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Lewisville Volkswagen!

August 08, 2024

Easy to get a service appointment. Service advisor and everyone I met at the Service Department was very friendly and helpful. More

by carolinerslaton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Lewisville Volkswagen responded

Thank you for sharing your positive experience with our Service Department at Lewisville Volkswagen! We're glad to hear that scheduling was easy and our team provided friendly, helpful service.

August 07, 2024

LVW has a very helpful service team that cares about your needs. They were able to get my vehicle serviced in a timely manner. Awesome dealership! More

by kevin.aporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Lewisville Volkswagen responded

Kevin, we're delighted to hear that our service team at Lewisville Volkswagen took great care of your vehicle. Thanks for the awesome review!

July 26, 2024

Jason was very nice and let me and my kids watch some cartoons while we wait. More

by emily.ensor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Lewisville Volkswagen responded

Emily, thank you for choosing Lewisville Volkswagen, we appreciate your positive feedback for Jason!

July 26, 2024

Tim went above and beyond to make sure my car was ready to go when promised. Informed me all along the way of the progress being made. Great experience! More

by DAMTEXAN819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Eagan
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Jul 29, 2024 -

Lewisville Volkswagen responded

We're delighted to hear that Tim provided such excellent service and kept you informed throughout the process at Lewisville Volkswagen. Thanks for sharing your great experience!

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