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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
954 Reviews

954 Reviews of Lewisville Volkswagen - Service Center

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January 11, 2023

Great service; Tim explained everything to me via call and video showing, with good recommendations. More

by kanvaly.toure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Lewisville Volkswagen responded

We are happy to hear that Tim was so helpful and informative! Thank you for trusting Lewisville Volkswagen with your business, and for stopping by to share your experience. Drive safely until we see you again!

January 06, 2023

Hi there. Had no issue with the appointment. It was a good experience. Thank you! More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Lewisville Volkswagen responded

Thanks so much for sharing Bruce! The Lewisville Volkswagen team is happy to hear we delivered five-star service.

January 05, 2023

GOOD EVENING, CUSTOMER SERVICE WITH MR. LARSEN WAS EXCELLENT! ALSO MS. MELISSA ORTIZ WAS VERY HELPFUL WHILE MR. LARSEN WAS OFF ON THE SATURDAY THAT I DROPPED MY CAR OFF, OF COURSE HE LET ME More

by wrpracing26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TIM LARSEN, MELISSA ORTIZ
Jan 05, 2023 -

Lewisville Volkswagen responded

Thank you for your valuable feedback! We are happy to see that our team was able to deliver a 5-star experience. Your feedback will certainly be taken under advisement as we continue to strive to provide our guests with excellent experiences. Thank you for supporting Lewisville Volkswagen and we will see you next time!

January 02, 2023

Made it easy to get LOF service done and appreciated the tech video and other recommendations More

by hankless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

January 02, 2023

Melissa and team were nothing less than amazing! My car was there for 2 months and they did everything they could to make the process as easy as possible. Melissa went above and beyond to ensure my More

by aubreyedgington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Jan 03, 2023 -

Lewisville Volkswagen responded

Aubrey, thank you for the great review! We are so glad to hear that Melissa delivered such a successful service experience. Drive safely, and we hope to see you back again at Lewisville Volkswagen!

January 01, 2023

I bought a car from this dealership and the sales man said my first two oil changes would be free and when the time came they pulled every excuse they could and I ended up paying 100+ to get my oil chang More

by Taylor_eldredge
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lewisville Volkswagen responded

Taylor, we are committed to providing our customers with top-notch service, and it's upsetting to hear that this didn't come through during your experience. I sincerely apologize for any confusion, and that a consistent message was not relayed to you regarding your first oil changes. I'm going to share this review with my team, but I would also like to discuss this with you further and see if there is anything I can do to help. Please consider giving me a call when you have a moment. Thank you, Hussain Jafri - General Sales Manager - (469) 702-9895

December 31, 2022

Courteous, prompt, professional service. Thorough inspection on video and emailed to me as well as the estimate. More

by CHUCK.DUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lewisville Volkswagen responded

We are happy to hear that our team delivered through, efficient, and friendly service! Thank you for choosing Lewisville Volkswagen for your maintenance needs, we hope to welcome you back again down the road. Drive safely, Chuck!

December 31, 2022

Friendly and helpful employees. They listen to the customers needs and explain the process going girl. More

by Barbaragooden1514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lewisville Volkswagen responded

Barbara, we are happy to hear from you! Thank you for trusting Lewisville Volkswagen with your business, we hope to welcome you back again down the road. Drive safely!

December 30, 2022

I was very satisfied. I called about a minor issue with my daughter's car and they worked me right in. They did a great job of accommodating me and made sure everything More

by DARMSTRONG7557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson in Service
Dec 30, 2022 -

Lewisville Volkswagen responded

We are always glad to be of service to you and your daughter's VW. Wishing you a safe and happy New Year!

December 29, 2022

Amazing service as always. I’m always giving my business to Lewisville Vw first before going else where. More

by Marla C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Lewisville Volkswagen responded

Thank you for sharing, Marla! It means a lot that you are a happy customer, and we appreciate your feedback. See you next time at Lewisville Volkswagen!

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