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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
956 Reviews

956 Reviews of Lewisville Volkswagen - Service Center

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December 13, 2022

I had to go 10 days without a vehicle while my 2022 Tiguan was in the shop. More

by MDFISHER06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Lewisville Volkswagen responded

I am very sorry that it took longer than expected to complete our services and for any inconvenience this may have caused. I understand this is frustrating, and we will use this feedback to improve for you next time. If there is anything else you would like to share, please don't hesitate to reach out. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

December 08, 2022

Great customer service as usual. Thanks for the service you provide with accuracy and honesty. More

by Brandon1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Eagan, Rick Nowak
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Dec 09, 2022 -

Lewisville Volkswagen responded

Thank you for the great review and kind words about Lewisville Volkswagen. We are pleased to hear about our team's great work, and we hope to see you in the future!

December 06, 2022

VW got my car fixed quickly and made sure I was provided a car for me to drive. More

by DINANA1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We appreciate your business and hope to see you back again at Lewisville Volkswagen!

December 03, 2022

Very professional made sure we were not getting financially taken advantage of, in that we did not need all of the services offered, and so the cost was less. More

by LOTTO_523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Report | Print
Dec 05, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

December 02, 2022

I have always had great service when bringing my car here. The last time I show up without an appointment, but had my issue resolved in a timely manner. More

by KDIBB66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Lewisville Volkswagen responded

We’re glad we could deliver a 5-star experience. Your trust and confidence mean a lot to the Lewisville Volkswagen team. Thank you for being a loyal client!

December 01, 2022

Great customer service from Darian W. and Bryce C. They provide clear communication of my vehicle's status at all times! More

by jbarba75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce C and Darian W
Report | Print
Dec 01, 2022 -

Lewisville Volkswagen responded

Thank you for the review. We are glad that Darian and Bryce worked hard to assist you. See you next time!

December 01, 2022

I am from out of town and they were able to fit me in while I was in town because my dealership was charging too much. Also provided complimentary shuttle back to out air b&b. Thank you Lewisville VW! More

by HOPED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Rick Nowak
Report | Print
Dec 01, 2022 -

Lewisville Volkswagen responded

Thank you for this great review of Lewisville Volkswagen! It is great to hear that our team provided dependable and efficient service! We are here to help!

November 29, 2022

Poor communication! I had to call 4x for a status on my vehicle. Had I not call, I would never have gotten my car back! On top of it all, the original problem is not fix More

by Blu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Nowak
Report | Print
Nov 29, 2022 -

Lewisville Volkswagen responded

I apologize for the trouble you encountered getting in touch with my team and for the issues you have experienced with your vehicle. We want the most for our guests, and we never intend to inconvenience them. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Brian Swarvar - Service Manager - (469) 702-9895

November 28, 2022

As always, Melissa and Tim were great. Excellent communications and work done in a timely manner. I wouldn't take my car anywhere else! More

by likes_lemons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Lewisville Volkswagen responded

We really appreciate your confidence in Melissa, Tim, and the team! Thank you for giving Lewisville Volkswagen your loyal business, we look forward to welcoming you back next time. Drive safely!

November 27, 2022

Tim Larsen is the best service tech ever and is why I return to Lewisville VW again and again. More

by vickiechristine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2022 -

Lewisville Volkswagen responded

Hi Vickie! Thank you for taking the time to review our Lewisville Volkswagen team. We appreciate any and all customer feedback, and will have to share your kind words with Tim! We look forward to your return for any and all of your automotive needs!

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