Lewisville Volkswagen - Service Center

I called and made a reservation to have the airbag light on my dashboard diagnosed, which was a week out from the call. Upon my arrival, the dealership mentioned they could not performed the diagnostics on on my dashboard diagnosed, which was a week out from the call. Upon my arrival, the dealership mentioned they could not performed the diagnostics on that day and that i would have to leave my car on-site for a week for them to diagnose the issue. This could have easily been communicated when my original appointment was booked and could have saved me a few trips and weeks. Once I was able to restructure my time and drop off my car for a week, Tim did a great job making sure my car was service at the times he originally communicated. More

Hago mi Servicio de Mantenimiento Anual y además cualquier avería que tenga durante el Año y el Servicio y la Atención son Excelentes y en Especial la Atención de Melissa Ortiz. cualquier avería que tenga durante el Año y el Servicio y la Atención son Excelentes y en Especial la Atención de Melissa Ortiz. More

Great experience just seemed a long wait time for rotate, oil change and car wash but no big deal. Worth wait to know I have no worries. oil change and car wash but no big deal. Worth wait to know I have no worries. More

Need more loaner cars at this location. Service was good. Communication was just ok. Thanks Service was good. Communication was just ok. Thanks More

First VW I have owned and I have been very impressed with the service I have received in the Service Department. Outstanding customer service that makes me feel like I matter to them. the service I have received in the Service Department. Outstanding customer service that makes me feel like I matter to them. More

Amazing service on many visits! Consistency & real customer service here. I returned because of my previous experience; nothing short of amazing. Folks her care a lot and take pride Consistency & real customer service here. I returned because of my previous experience; nothing short of amazing. Folks her care a lot and take pride in their work; it shows! I grew up serving tables and then on the phone as an agent; now I'm a video & film professional so a different type of service industry. Suffice to say I can really appreciate high level customer service and they have it here in spades. They don't care how much money you have or spend, they want to help fix the car, sell the car, and make sure you're good with what you have. First Class people and care! More

Fixed on time and first time. New management seems to be working well. Parts dept was a big help, thanks again. New management seems to be working well. Parts dept was a big help, thanks again. More

On Saturday was able to address my battery problem even though they were busy. Melissa helped on the phone and again when I finally arrived. Great service over and beyond ! even though they were busy. Melissa helped on the phone and again when I finally arrived. Great service over and beyond ! More

Service was done quickly. Communication was great both from the service manager and the technician Communication was great both from the service manager and the technician More

Quality work, good communication, very personable and professional! Like coming there for service! Keep up the good work! professional! Like coming there for service! Keep up the good work! More