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Lewisville Volkswagen - Service Center
Lewisville, TX
954 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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954 Reviews of Lewisville Volkswagen - Service Center
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October 27, 2022
Ryan took great care of us and our car! We were able to get a service appointment last minute, and we were able to get in out quickly 😊. We were able to get a service appointment last minute, and we were able to get in out quickly 😊. More
by LATOYA.G.CLARK
Verified CustomerEmployees Worked With
Ryan Parli
October 27, 2022
Not a good experience at the service department. Dropped off October 17 and got a text 10/25 saying car was ready. I texted back that I would pick it up next day and asked how late Service was open. Dropped off October 17 and got a text 10/25 saying car was ready. I texted back that I would pick it up next day and asked how late Service was open. Got no response. So we drove down after work to find the service department was closed. And know one has access to any keys. I wasted two hours for nothing. More
by Zac2tx
Employees Worked With
Rick Nowak
October 27, 2022
Always a great experience! Love the service video. I've been coming here for 11 years and don't plan on changing now. 😄 Love the service video. I've been coming here for 11 years and don't plan on changing now. 😄 More
by watermelongirl0924
October 26, 2022
Every aspect of my visit was executed perfectly. I was always kept informed of the status of work. I was always kept informed of the status of work. More
by SANJUNE
Employees Worked With
October 26, 2022
They did a good job losing a customer. Gave me grief about extended warranty needing to go back to dealership purchased from. Called selling dealer and they said they were wrong. Lewisvill Gave me grief about extended warranty needing to go back to dealership purchased from. Called selling dealer and they said they were wrong. Lewisville didn't even listen to follow up. Don't need that poor concept of customer service. More
by RBOWNS
Employees Worked With
October 26, 2022
Car sat for 6-7 days before they even looked at it. Did not know this when I made the appointment to bring it in. Factory recall, was not offered a loaner car for the 8 days I was without a car Did not know this when I made the appointment to bring it in. Factory recall, was not offered a loaner car for the 8 days I was without a car More
by eac487
Employees Worked With
October 25, 2022
Ryan in Service was a dream to work with. He’s pleasant, helpful and communicates in a timely manner. He goes way above and beyond the norm. Couldn’t be happier with the service we received t He’s pleasant, helpful and communicates in a timely manner. He goes way above and beyond the norm. Couldn’t be happier with the service we received through him! More
by tiffergibson
Employees Worked With
Ryan Parli
October 25, 2022
The customer service is out of this world. I took my 2011 GTI to get the DSG serviced due to approaching 160k. I received a video stating what was done and checked on the car. Yes I said vid I took my 2011 GTI to get the DSG serviced due to approaching 160k. I received a video stating what was done and checked on the car. Yes I said video. Absolutely blown away. I have never had such thorough service at a dealership. Tysm! More
by Marla C.
October 25, 2022
Excellent service department thr service advisor was awesome. I live in Irving but would rather get my car serviced with you guys. awesome. I live in Irving but would rather get my car serviced with you guys. More
by RWAYNEVAL
October 21, 2022
The staff were very helpful and accommodating. Melissa was very personable. I left feeling like we were friends Melissa was very personable. I left feeling like we were friends More
by CINDY35
Employees Worked With
